Windows 10: BSOD after entering Hibernate mode

When I try to use hibernate mode, the system appears to hibernate at first, but the computer then blue screens with a SYSTEM_THREAD_EXCEPTION_NOT_HANDLED error.


Here is the minidump and msinfo export if needed:

https://1drv.ms/u/s!AsnnHJ975lu9hQ-TgAQqNGCQWlUu?e=1wdWWE

:)

 

Missing hibernate button

Hi Yusak,

We would like to isolate this issue that you're having right now. Will you be able to provide the exact error message that you recieved?

We suggest that you try to enable hibernation on your device using the Command Prompt.

To make hibernation available, follow these steps:

• Click Start, and then type cmd in the Start Search box.
• In the search results list, right-click Command Prompt, and then click Run as Administrator.
• When you are prompted by User Account Control, click Continue.
• At the command prompt, type powercfg.exe /hibernate on, and then press Enter.
• Type exit, and then press Enter to close the Command Prompt window.

We will wait for your response.

Regards.

 

Hibernate mode

I have my laptop set to hibernate mode when I close the lid. It worked fine with Windows 8 but since the upgrade to Windows 10 the laptop has no power after closing the lid and opening it hours later. In settings, it does show that it is suppose to go
into hibernate mode when lid is closed.

Any suggestions?

Thanks

 

hibernating/password

Hello Rich,

One possible reason why your system keeps hibernating or goes to sleep is because of the power plan settings of your computer. To assist you with your concern regarding your PC hibernating, we recommend that you reconfigure the power plan settings by following
the steps below:

• Type Display on Cortana's search field and press
  Enter.
• Select Power & sleep.
• Under the Sleep option, click the drop down menu to set the number of minutes/hours you would like your PC to sleep/hibernate. We suggest that you select
  Never if you do not want you system to hibernate.
• Close all windows for the changes to take effect.

Let us know if you will need further assistance.