Windows 10: BSOD after fresh Win 10 install

Was having various issues with BSOD's for a couple weeks previously, and it all seemed point to being driver related so I reinstalled Win 10 from scratch. After reinstalling, I am having new BSOD's seemingly at random with dxgmms2.sys. Would love to know what I managed to break windows again to cause so many issues.

:)

 

I'm experiencing a BSOD after performing a fresh WIN 10 install on my Asus U52 laptop.

Original title: BSOD ISSUES

I'm experiencing a BSOD after performing a fresh WIN 10 install on my Asus U52 laptop. After reading other posts related to BSOD, I'm including a URL to the files you requested in the other posts. The share includes the individual files as well as a zipped
archive of the same.

Please let me know if you need further information and thank you in advance for your assistance.

https://1drv.ms/f/s!AogiK9g8cTSwhqZd8dTbk9G09wHmyA

 

Blue screen of death (BSoD) error 0xc000021a windows10

Same with my Win 10 through free update. Was great for a week or so and then repeated BsoD on boot up. I believe a video driver was the culprit.

I've UN-installed all vid drivers and re-installed the NVidia drivers fresh with win 10 and so far, all seems well...

Knock on wood! Ouch! That's my head! ;o)

Adam

UPDATE:

UPDATING MY NVIDIA VIDEO DRIVERS APPEARS TO HAVE SOLVED BSOD ISSUE.

Even though I had updated drivers before I updated to Win 10, I had to REINSTALL these video drivers after I updated the system to WIN 10 and have had no Blue Screen OD issues since.

Go to your video card manufacturer website and download and reinstall the latest video drivers for your video card, specifically for Win 10 (or the latest drivers available).

Should fix your BSOD (Blue Screen Of Death) problem.

 

Hi ThyMrMan ,

Welcome to the BSOD forum.

There was one minidump file and the misbehaving driver was the Nvidia graphics card driver.

1) Make sure that there is no over clocking while troubleshooting.Sometimes there are problems in the bios that produce bsod.
2) To ensure that there are no improper bios settings please reset the bios.
Sometimes there can be failure to boot after resetting the bios.

So please make sure your files are backed up.

3) Please make a backup image with Macrium:
Macrium Software | Macrium Reflect Free: Macrium Software | Your image is everything
4) And please create a restore point.How to Clear Your Computers CMOS to Reset BIOS Settings:
How to Clear Your Computers CMOS to Reset BIOS Settings
3 Ways to Reset Your BIOS - wikiHow:
3 Ways to Reset Your BIOS - wikiHow

Open administrative command prompt and type or copy and paste:


1) winver (in the pop up about windows > view your windows version and build > type this information into the thread)


2) sfc /scannow


3) dism /online /cleanup-image /restorehealth


4) chkdsk /scan


When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on copy > paste into the thread



10) Uninstall all Nvidia drivers/softwareThe best way to do this is to uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from from the Asus website. When you do this enter the computer's serial or product number and operating system and view computer manufacturer approved drivers.
In case there is not a suitable driver then use the Nvidia web site: NVIDIA
When you do this be sure the "clean install" box is checked and only install the Graphics driver and the PhysX driver.Display Driver Uninstaller Download version 17.0.6.7: Official Display Driver Uninstaller DDU Download

11) Turn off Windows fast startup:
Turn On or Off Fast Startup in Windows 10 Windows 10 Performance Maintenance Tutorials

Code: Installation Failure: Windows failed to install the following update with error 0x80070103: NVIDIA - Display - 5/1/2017 12:00:00 AM - 22.21.13.8205.[/quote] Code: Windows failed fast startup with error status 0xC00000D4.[/quote] Code: BugCheck 1000007E, {ffffffffc0000005, fffff8011706af8a, ffffa380c0499758, ffffa380c0498fa0}*** WARNING: Unable to verify checksum for win32k.sysProbably caused by : memory_corruption[/quote] Code: ffffa380`c0498988 fffff801`1b60709bUnable to load image \SystemRoot\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2386fda73b467ac8\nvlddmkm.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for nvlddmkm.sys*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys nvlddmkm+0x12709b[/quote] nvlddmkm.sys nVidia Video drivers Download Drivers | NVIDIA
Get from OEM for laptops

Code: 7/13/2017 6:32 AM Application Hang The program NVIDIA GeForce Experience.exe version 58.3029.1609.1 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel. Process ID: 23b0 Start Time: 01d2fba07bc1d083 Termination Time: 4294967295 Application Path: C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA GeForce Experience.exe Report Id: 0a75fef2-07ab-4f6d-823e-cace066ac829 Faulting package full name: Faulting package-relative application ID:[/quote]

 

Windows 10 Version 1703 (OS Build 15063.483)

Microsoft Windows [Version 10.0.15063](c) 2017 Microsoft Corporation. All rights reserved.C:\Windows\system32>winverC:\Windows\system32>sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.C:\Windows\system32>dism /online/cleanup-image /restorehealthDeployment Image Servicing and Management toolVersion: 10.0.15063.0Error: 87The online/cleanup-image option is unknown.For more information, refer to the help by running DISM.exe /?.The DISM log file can be found at C:\Windows\Logs\DISM\dism.logC:\Windows\system32>dism /online /cleanup-image /restorehealthDeployment Image Servicing and Management toolVersion: 10.0.15063.0Image Version: 10.0.15063.0[==========================100.0%==========================] The restore operation completed successfully.The operation completed successfully.C:\Windows\system32>chkdsk /scanThe type of the file system is NTFS.Stage 1: Examining basic file system structure ... 269056 file records processed.File verification completed. 5292 large file records processed. 0 bad file records processed.Stage 2: Examining file name linkage ... 330420 index entries processed.Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered to lost and found.Stage 3: Examining security descriptors ...Security descriptor verification completed. 30683 data files processed.CHKDSK is verifying Usn Journal... 35231896 USN bytes processed.Usn Journal verification completed.Windows has scanned the file system and found no problems.No further action is required. 999623679 KB total disk space. 139577508 KB in 210459 files. 128548 KB in 30684 indexes. 0 KB in bad sectors. 402499 KB in use by the system. 65536 KB occupied by the log file. 859515124 KB available on disk. 4096 bytes in each allocation unit. 249905919 total allocation units on disk. 214878781 allocation units available on disk.C:\Windows\system32>

Sorry, I don't know how to make the paste from CMD to be better structured.

edit:I have completed all the steps, guess I will just wait and see if anything changes.

 

Hi ThyMrMan,

Use the button in the editor, marked below, to keep the format *Smile
- click the button
- paste the output
Attachment 143943

 

After doing everything in the second post, and not having any issues. I decided to run the verifier program, and had a near immediate crash.
At this moment the bios is at default settings with the xmp profile enabled. No other overclocking or changes to the bios have been done.

 

Check if Logitech has software/driver updates, else reinstall it.
Code: 2: kd> lmvm LGBusEnum Browse full module list start end module name fffff806`b60c0000 fffff806`b60c4e00 LGBusEnum T (no symbols) Loaded symbol image file: LGBusEnum.sys Image path: \SystemRoot\system32\drivers\LGBusEnum.sys Image name: LGBusEnum.sys Browse all global symbols functions data Timestamp: Mon Jun 13 20:47:08 2016 (575EFFAC) CheckSum: 00012B72 ImageSize: 00004E00 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4[/quote]

 

I went ahead and uninstalled and then reinstalled the Logitech software and ran verifier, got another BSOD.

 

The windows driver veririer dump displays 2 misbehaving drivers:
iaStorA.sys
LGBusEnum.sys

Can you find another keyboard to use during the troubleshooting?

Perform the following steps:
1) find a replacement driver for LGBusEnum.sys using: the Asus web site (using the computers serial or product number and the operating system). If there is not a suitable computer manufacturer approved driver then use: Logitech Support + Downloads
2) download the driver to the desktop
3) using device manger uninstall: LGBusEnum.sys
4) using files explorer search for: LGBusEnum.sys to make sure that it has been uninstalled
5) reinstall LGBusEnum.sys using the link on the desktop
6) on the Asus web site look for Intel rapid storage technology and download the application to the desktop. If a computer manufacturer approved driver is not found then use: Downloads for Intel® Rapid Storage Technology (Intel® RST)
7) using control panel uninstall Intel rapid storage technology
8) reinstall Install Intel rapid storage technology with the link on the desktop
9) rerun windows driver verifier and post any new dump files with an updated zip: BSOD - Posting Instructions - Windows 10 Forums





Code: iaStorA iaStorA iaStorA Kernel Boot Running OK TRUE FALSE 4,096 1,318,912 0 4/10/2017 9:06:24 AM C:\Windows\system32\drivers\iaStorA.sys 4,096[/quote] Code: LGBusEnum Logitech Gaming VirtuaLogitech Gaming Virtua Kernel Manual Running OK TRUE FALSE 5,248 7,552 0 6/13/2016 2:47:08 PM C:\Windows\system32\drivers\LGBusEnum.sys 1,664[/quote] Code: ffffc100`c9de7688 fffff806`e86d5433Unable to load image \SystemRoot\System32\Drivers\dump_iaStorA.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for dump_iaStorA.sys*** ERROR: Module load completed but symbols could not be loaded for dump_iaStorA.sys dump_iaStorA+0xd5433[/quote] iaStorA.sys Intel RST (Rapid Storage Technology) driver Drivers & Software XP

Code: ffffc100`c9de8f78 fffff806`eaec01f0Unable to load image \SystemRoot\system32\drivers\LGBusEnum.sys, Win32 error 0n2*** ERROR: Module load completed but symbols could not be loaded for LGBusEnum.sys LGBusEnum+0x1f0[/quote] LGBusEnum.sys Logitech Keyboard http://www.logitech.com/en-us/suppor...oads/downloads
Code: ffffc100`c9de9780 fffff806`e69098a5Unable to load image \SystemRoot\System32\drivers\iaStorA.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for iaStorA.sys*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys iaStorA+0xb98a5[/quote] Code: ffffb301`e99df008 fffff806`b28410aeUnable to load image \SystemRoot\System32\Drivers\dump_iaStorA.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for dump_iaStorA.sys*** ERROR: Module load completed but symbols could not be loaded for dump_iaStorA.sys dump_iaStorA+0xc10ae[/quote] iaStorA.sys Intel RST (Rapid Storage Technology) driver Drivers & Software XP

Code: ffffb301`e99df9a0 fffff806`b60c05d8Unable to load image \SystemRoot\system32\drivers\LGBusEnum.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for LGBusEnum.sys*** ERROR: Module load completed but symbols could not be loaded for LGBusEnum.sys LGBusEnum+0x5d8[/quote] LGBusEnum.sys Logitech Keyboard http://www.logitech.com/en-us/suppor...oads/downloads

 

@zbook, dump_iastora.sys is NOT the same as iastora.sys. I believe I explained this in a previous post.

 

I have uninstalled the Logitech software completely, and started running verifier again. Thus far I haven't had any issues, if things keep going well I will try to install a different version of the software and see if there is any improvement.

 

How did you differ your methods during each Logitech un-installation/reinstallation?

 

I didn't change anything with the install of the drivers, still installed the latest version of the software. What I am currently running is the Logitech Gaming Software version 8.94.108. After installing the software, I booted into safe mode and disabled the Logitech Gaming Virtual Bus Enumerator driver. A google search for the driver that was causing issues, LGBusEnum.sys shows other people experiencing bsod's caused by this driver going back over a year.
The two drivers in the Logitech Gaming Virtual Bus Enumerator seem to be only LGBusEnum.sys, which according to BleepingComputer is a driver for the lcd screens on some of the older motherboards.
And LGJoyXlCore.sys, which is a driver for your Logitech joystick if you have one.
Disabling this driver therefore doesn't seem to do anything to hamper the usage of software if you don't have a lcd screen on your keyboard or a joystick. And thus far with verifier running in the background, I haven't had any crashes at all.
So given that the driver related issues seem to be solved, guess I will mark the issue as complete. Thanks for your help.

 

Can you please clarify:
1) how come the first time you uninstalled/re-installed it failed?
Was this luck? Or did you do something different?
This may be useful for any future failures related to this driver and/or the computer environment.
2) what did you do differently each time?