Windows 10: BSOD after opening Windows Media Player and Snag-it in Win10 1809

Discus and support BSOD after opening Windows Media Player and Snag-it in Win10 1809 in Windows 10 Drivers and Hardware to solve the problem; I am getting a BSOD when opening Media Player Files, this only occurs when logging into the machine locally, when working via MSTSC no issues. This is... Discussion in 'Windows 10 Drivers and Hardware' started by vmeza30, Jul 11, 2019.

  1. vmeza30 Win User

    BSOD after opening Windows Media Player and Snag-it in Win10 1809

    I am getting a BSOD when opening Media Player Files, this only occurs when logging into the machine locally, when working via MSTSC no issues. This is for a Dell Optiplex 7010. mini-dump points to video card, updated drivers with the drivers recommended by Dell Website and the drivers recommended through Intel, issue still occurs. See Below for Mini-Dump information.

    Microsoft (R) Windows Debugger Version 10.0.18362.1 AMD64

    Copyright (c) Microsoft Corporation. All rights reserved.

    Loading Dump File [C:\Windows\Minidump\071119-24468-01.dmp]

    Mini Kernel Dump File: Only registers and stack trace are available

    Symbol search path is: srv*

    Executable search path is:

    Windows 10 Kernel Version 17763 MP (4 procs) Free x64

    Product: WinNt, suite: TerminalServer SingleUserTS

    Built by: 17763.1.amd64fre.rs5_release.180914-1434

    Machine Name:

    Kernel base = 0xfffff804`21e0a000 PsLoadedModuleList = 0xfffff804`222255d0

    Debug session time: Thu Jul 11 13:28:55.671 2019 (UTC - 5:00)

    System Uptime: 0 days 0:02:58.954

    Loading Kernel Symbols





    Loading User Symbols

    Loading unloaded module list


    For analysis of this file, run !analyze -v

    1: kd> !analyze -v


    * *

    * Bugcheck Analysis *

    * *



    Invalid system memory was referenced. This cannot be protected by try-except.

    Typically the address is just plain bad or it is pointing at freed memory.


    Arg1: ffff970f64bb0000, memory referenced.

    Arg2: 0000000000000011, value 0 = read operation, 1 = write operation.

    Arg3: ffff970f64bb0000, If non-zero, the instruction address which referenced the bad memory


    Arg4: 0000000000000002, (reserved)

    Debugging Details:


    *** WARNING: Unable to verify timestamp for igdkmd64.sys

    Could not read faulting driver name








    BUILD_VERSION_STRING: 17763.1.amd64fre.rs5_release.180914-1434


    SYSTEM_PRODUCT_NAME: OptiPlex 7010

    SYSTEM_SKU: OptiPlex 7010


    BIOS_VENDOR: Dell Inc.


    BIOS_DATE: 06/28/2018




    TAG_NOT_DEFINED_202b: *** Unknown TAG in analysis list 202b

    DUMP_TYPE: 2

    BUGCHECK_P1: ffff970f64bb0000

    BUGCHECK_P2: 11

    BUGCHECK_P3: ffff970f64bb0000

    BUGCHECK_P4: 2

    WRITE_ADDRESS: GetUlongFromAddress: unable to read from fffff804222d1380

    fffff8042234c390: Unable to get MiVisibleState

    Unable to get NonPagedPoolStart

    Unable to get NonPagedPoolEnd

    Unable to get PagedPoolStart

    Unable to get PagedPoolEnd




    ffff970f`64bb0000 eb0b jmp ffff970f`64bb000d


    CPU_COUNT: 4

    CPU_MHZ: c79

    CPU_VENDOR: GenuineIntel


    CPU_MODEL: 3a


    CPU_MICROCODE: 6,3a,9,0 (F,M,S,R) SIG: 20'00000000 (cache) 20'00000000 (init)

    BLACKBOXBSD: 1 (!blackboxbsd)

    BLACKBOXPNP: 1 (!blackboxpnp)




    PROCESS_NAME: wmplayer.exe



    ANALYSIS_SESSION_TIME: 07-11-2019 13:32:24.0760

    ANALYSIS_VERSION: 10.0.18362.1 amd64fre

    TRAP_FRAME: fffffe06636ee0d0 -- (.trap 0xfffffe06636ee0d0)

    NOTE: The trap frame does not contain all registers.

    Some register values may be zeroed or incorrect.

    rax=0000000000000000 rbx=0000000000000000 rcx=fffffe06636ee360

    rdx=fffff80430495200 rsi=0000000000000000 rdi=0000000000000000

    rip=ffff970f64bb0000 rsp=fffffe06636ee268 rbp=fffffe06636ee370

    r8=ffff970f68bf6000 r9=0000000000008000 r10=ffffe44b87b27300

    r11=0000000000000001 r12=0000000000000000 r13=0000000000000000

    r14=0000000000000000 r15=0000000000000000

    iopl=0 nv up ei pl zr na po nc

    ffff970f`64bb0000 eb0b jmp ffff970f`64bb000d

    Resetting default scope

    LAST_CONTROL_TRANSFER: from fffff804220615bb to fffff80421fbdef0


    fffffe06`636edde8 fffff804`220615bb : 00000000`00000050 ffff970f`64bb0000 00000000`00000011 fffffe06`636ee0d0 : nt!KeBugCheckEx

    fffffe06`636eddf0 fffff804`21ed22e7 : 00000000`00001000 00000000`00000011 00000000`00000000 ffff970f`64bb0000 : nt!MiSystemFault+0x12fe2b

    fffffe06`636edf30 fffff804`21fcb983 : 00000000`00000000 00000000`002af008 00000000`32373439 00000000`64bb0000 : nt!MmAccessFault+0x327

    fffffe06`636ee0d0 ffff970f`64bb0000 : fffff804`3011a1aa 00000000`00008000 00000000`00008000 fffffe06`636ee4f0 : nt!KiPageFault+0x343

    fffffe06`636ee268 fffff804`3011a1aa : 00000000`00008000 00000000`00008000 fffffe06`636ee4f0 00000000`00000001 : 0xffff970f`64bb0000

    fffffe06`636ee270 00000000`00008000 : 00000000`00008000 fffffe06`636ee4f0 00000000`00000001 fffffe06`00001000 : igdkmd64+0xa1aa

    fffffe06`636ee278 00000000`00008000 : fffffe06`636ee4f0 00000000`00000001 fffffe06`00001000 00000000`00001000 : 0x8000

    fffffe06`636ee280 fffffe06`636ee4f0 : 00000000`00000001 fffffe06`00001000 00000000`00001000 00000000`00000001 : 0x8000

    fffffe06`636ee288 00000000`00000001 : fffffe06`00001000 00000000`00001000 00000000`00000001 ffff970f`6936faa0 : 0xfffffe06`636ee4f0

    fffffe06`636ee290 fffffe06`00001000 : 00000000`00001000 00000000`00000001 ffff970f`6936faa0 00000000`00000465 : 0x1

    fffffe06`636ee298 00000000`00001000 : 00000000`00000001 ffff970f`6936faa0 00000000`00000465 ffff970f`64bb0000 : 0xfffffe06`00001000

    fffffe06`636ee2a0 00000000`00000001 : ffff970f`6936faa0 00000000`00000465 ffff970f`64bb0000 00000000`002af008 : 0x1000

    fffffe06`636ee2a8 ffff970f`6936faa0 : 00000000`00000465 ffff970f`64bb0000 00000000`002af008 ffff970f`64bb0000 : 0x1

    fffffe06`636ee2b0 00000000`00000465 : ffff970f`64bb0000 00000000`002af008 ffff970f`64bb0000 ffff970f`64c40100 : 0xffff970f`6936faa0

    fffffe06`636ee2b8 ffff970f`64bb0000 : 00000000`002af008 ffff970f`64bb0000 ffff970f`64c40100 ffff970f`64c57300 : 0x465

    fffffe06`636ee2c0 00000000`002af008 : ffff970f`64bb0000 ffff970f`64c40100 ffff970f`64c57300 ffff970f`64c7b500 : 0xffff970f`64bb0000

    fffffe06`636ee2c8 ffff970f`64bb0000 : ffff970f`64c40100 ffff970f`64c57300 ffff970f`64c7b500 ffff970f`64c69400 : 0x2af008

    fffffe06`636ee2d0 ffff970f`64c40100 : ffff970f`64c57300 ffff970f`64c7b500 ffff970f`64c69400 ffff970f`64c47200 : 0xffff970f`64bb0000

    fffffe06`636ee2d8 ffff970f`64c57300 : ffff970f`64c7b500 ffff970f`64c69400 ffff970f`64c47200 ffff970f`64d4b600 : 0xffff970f`64c40100

    fffffe06`636ee2e0 ffff970f`64c7b500 : ffff970f`64c69400 ffff970f`64c47200 ffff970f`64d4b600 ffff970f`64d9b700 : 0xffff970f`64c57300

    fffffe06`636ee2e8 ffff970f`64c69400 : ffff970f`64c47200 ffff970f`64d4b600 ffff970f`64d9b700 ffff970f`64db1800 : 0xffff970f`64c7b500

    fffffe06`636ee2f0 ffff970f`64c47200 : ffff970f`64d4b600 ffff970f`64d9b700 ffff970f`64db1800 ffff970f`64dc9900 : 0xffff970f`64c69400

    fffffe06`636ee2f8 ffff970f`64d4b600 : ffff970f`64d9b700 ffff970f`64db1800 ffff970f`64dc9900 ffff970f`64deda00 : 0xffff970f`64c47200

    fffffe06`636ee300 ffff970f`64d9b700 : ffff970f`64db1800 ffff970f`64dc9900 ffff970f`64deda00 ffff970f`64dffb00 : 0xffff970f`64d4b600

    fffffe06`636ee308 ffff970f`64db1800 : ffff970f`64dc9900 ffff970f`64deda00 ffff970f`64dffb00 ffff970f`64e13c00 : 0xffff970f`64d9b700

    fffffe06`636ee310 ffff970f`64dc9900 : ffff970f`64deda00 ffff970f`64dffb00 ffff970f`64e13c00 00000000`00000000 : 0xffff970f`64db1800

    fffffe06`636ee318 ffff970f`64deda00 : ffff970f`64dffb00 ffff970f`64e13c00 00000000`00000000 00000000`00000000 : 0xffff970f`64dc9900

    fffffe06`636ee320 ffff970f`64dffb00 : ffff970f`64e13c00 00000000`00000000 00000000`00000000 00000000`00000000 : 0xffff970f`64deda00

    fffffe06`636ee328 ffff970f`64e13c00 : 00000000`00000000 00000000`00000000 00000000`00000000 ffff970f`64e21d00 : 0xffff970f`64dffb00

    fffffe06`636ee330 00000000`00000000 : 00000000`00000000 00000000`00000000 ffff970f`64e21d00 ffff970f`64e2ce00 : 0xffff970f`64e13c00

    THREAD_SHA1_HASH_MOD_FUNC: ab026c606ae5d727eb76adef300452fee531ccf5

    THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 5915e7c03c016ed09a7766805e02c36809cb65f9

    THREAD_SHA1_HASH_MOD: 1b3091e6caea58f81ee890468e60fbb3f130b096



    fffff804`3011a1aa 8bd8 mov ebx,eax

    FAULT_INSTR_CODE: 8b48d88b


    SYMBOL_NAME: igdkmd64+a1aa

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: igdkmd64

    IMAGE_NAME: igdkmd64.sys


    STACK_COMMAND: .thread ; .cxr ; kb


    FAILURE_BUCKET_ID: AV_INVALID_igdkmd64!unknown_function

    BUCKET_ID: AV_INVALID_igdkmd64!unknown_function

    PRIMARY_PROBLEM_CLASS: AV_INVALID_igdkmd64!unknown_function

    TARGET_TIME: 2019-07-11T18:28:55.000Z

    OSBUILD: 17763




    SUITE_MASK: 272



    OSNAME: Windows 10

    OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS


    USER_LCID: 0

    OSBUILD_TIMESTAMP: 2021-07-31 10:45:35

    BUILDDATESTAMP_STR: 180914-1434

    BUILDLAB_STR: rs5_release

    BUILDOSVER_STR: 10.0.17763.1.amd64fre.rs5_release.180914-1434



    FAILURE_ID_HASH_STRING: km:av_invalid_igdkmd64!unknown_function

    FAILURE_ID_HASH: {03c28138-1c16-eeb4-46b7-49e9e1c1ae36}

    Followup: MachineOwner


    vmeza30, Jul 11, 2019

  2. New Windows Media Player Plugin for Firefox

    Anyone who uses Windows Vista and Mozilla Firefox may be pleased to hear that the Windows Media Player team has now released a plugin for Firefox that should allow the browser to play WMP content on websites. Here are the steps to get it working:
    • Installation of the Windows Media Player Firefox Plugin may require administrative access to your PC. It is recommended that you close all other open browser windows before continuing with the installation.
    • Click the Install button to automatically download and install the Windows Media Player Firefox Plugin.
    • Depending on your security settings, you may see a Security Warning dialog box. Click Install to install the plugin.
    There is a known issue if you are using Firefox version on Windows Vista with the installer failing with error code -203. To work around this simply restart Firefox (you will get a notification that Windows Vista will be changing the Firefox compatibility settings) and then install again - the second time should succeed.

    The download is available here, and the new plugin works on all versions of Windows XP and Windows Vista (although it is mostly intended for Vista, as that currently has no WMP support in Firefox).

    Source: Windows Vista Blog
    Jimmy 2004, Jul 11, 2019
  3. Faulty Windows Media Player

    Windows Mesdis Player developed a fault (Played jerky an missed bits) so I down loaded Media Player 10.

    It's no better. Any suggestions (I run Windows 98)
    christieau, Jul 11, 2019
  4. BSOD after opening Windows Media Player and Snag-it in Win10 1809

    THRiLL KiLL, Jul 11, 2019

BSOD after opening Windows Media Player and Snag-it in Win10 1809

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