Windows 10: BSOD after update to Windows 10 2004, directx related issue

Hello,


I continue getting BSOD after upgrading to version 2004.


The most recent dump file as well as msinfo32 file are available for analysis here: https://1drv.ms/u/s!Atb1hDDvon4rqE8a1MZvagjlXN9f?e=0raqsf


Please help me understand what the issue is and how can I resolve it?

:)

 

DirectX related issues and not able to activate DirectPlay

Hi,

There are various reasons why you are getting an internal system error related to DirectX on your computer. It is possible that the current version of the DirectX installed on your computer is incompatible with your games or some log files are corrupted.
To properly isolate your concern, please provide us the following information:

• Did the issue start after a system update?
• What is the DirectX version installed on your computer. To check, you may follow the steps on this
  
  link.

In the meantime, we recommend that you change the compatibility settings on your computer by following the steps on this

link to make older programs compatible with Windows 10.

For Windows Update issues, please create a new thread under Windows 10 > Update and Recovery.

 

how to Update DirectX in Windows 10.

Hi,

Thank you for your interest in Windows 10.

Windows 10 will have DirectX 12 installed.

Firstly, I suggest you to install all the available Windows Updates.

Launch Windows Updates from Start
> Settings > Update and Recovery
and click Check for Updates. (Make sure you have an active Internet connection) and install all the available Windows Updates.

If issue still persists, I suggest you to try to uninstall and reinstall the Display Adapter driver and check if it works for you.

Follow the steps to uninstall the Display driver:

• Press Windows Key + X key and click Device Manager.
• Expand ‘Display Adapters’.
• Right-click on the Display Adapter listed and click on ‘Uninstall’.
• Select the option to Delete driver software.
• Restart the computer after its uninstalled.

Now download the drivers the manufacturer website and install it and check if it fixes the issue.

Reference:

http://blogs.msdn.com/b/directx/archive/2014/10/01/directx-12-and-windows-10.aspx

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

 

DirectX related issues and not able to activate DirectPlay

It's our pleasure to be of assistance. Most programs created for earlier versions of Windows will still work on Windows 10, but some older programs might run poorly or not at all. The components of the Microsoft DirectPlay are still supported
in DirectX 9.0. You may refer to this
link for more information about Microsoft DirectPlay. Based on the error messages that you receive,
the issue could be related to corrupted Windows System Update components.

To resolve your concern, we suggest that you reset the Windows Update Components by following the steps on this

link.

If the issue persists, rollback drivers on your computer to make them compatible with the older programs that you installed on your Windows 10 PC. Please note that you may need to update the drivers again in the future.

Make sure you are logged in to an administrator account your computer. Then follow the steps below:

• Press the Windows key on your keyboard, and then type
  Device Manager in the search box.
• Hit Enter.
• Right-click the device for which you want to roll back to ton
  he previous version of the driver, and then click Properties.
• Click the Drivers tab.
• Click Roll Back Driver.
• In the Driver Package rollback dialog box, click
  Yes.

Keep us updated with the results after performing the suggested solutions above.