Windows 10: BSOD after waking up from sleep , caused by ASUS Essence STX II Audio

Discus and support BSOD after waking up from sleep , caused by ASUS Essence STX II Audio in Windows 10 BSOD Crashes and Debugging to solve the problem; I know the cause already, I've installed a new sound card on top of that used by the one built in on the motherboard. This program is the cause:... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Max Pen, Dec 22, 2017.

  1. Max Pen Win User

    BSOD after waking up from sleep , caused by ASUS Essence STX II Audio


    I know the cause already, I've installed a new sound card on top of that used by the one built in on the motherboard.

    This program is the cause: (which I've installed through the provided CD that came with the package.)
    Screenshot - 2aa8b77c10d3b3806c693f027b520bbe - Gyazo

    My question is can I just remove it and will my headphone function normally? Or is there an updated version out there that will work properly not causing a BSOD?

    TERRA-PC-23_12_2017_154408_44.zip

    :)
     
    Max Pen, Dec 22, 2017
    #1
  2. bigcid100 Win User

    My sound card 7.1 setting revert to 2.0 every reboot

    My sound card's 7.1 setting revert to 2.0 every reboot

    I tried changing sound cards

    asus essence stx II 7.1

    realtek al1220 7.1,5.1

    if I shut down it will stick ,but every restart it reverts to 2.0(stereo)

    windows 10 1709

    gigabyte aorus gaming 7

    intel i7-7820

    asus essence stx II 7.1

    realtek alc1220 7.1,5.1

    [Moved from: Windows / Windows 10 / Windows Settings]
     
    bigcid100, Dec 22, 2017
    #2
  3. bigcid100 Win User
    My sound card 7.1 setting revert to 2.0 every reboot

    Yea,I know

    It also doesn't matter what kind of sound card you have ,as I also have a Asus essence stx II 7.1

    and It does the same thing .

    I have a 3rd tier guy from Microsoft support working with me on this problem ,when I get results

    I will post them
     
    bigcid100, Dec 22, 2017
    #3
  4. philc43 Win User

    BSOD after waking up from sleep , caused by ASUS Essence STX II Audio

    The best option in these circumstances is to completely remove the software and delete the drivers that you loaded from the CD (use Programs & Apps to uninstall and double check by ticking the check box to remove the software when you uninstall the driver from Device Manager) and then see if Windows Update can find a driver for you automatically. There is more chance of Windows Update finding a compatible driver since it will have been checked by MS.
     
    philc43, Dec 22, 2017
    #4
  5. Max Pen Win User
    I did and no win update available took me a few hours to fix getting it work again... so the issue is still around.
     
    Max Pen, Dec 22, 2017
    #5
  6. philc43 Win User
    Does your headphone work with the built in sound system on the Motherboard?
     
    philc43, Dec 22, 2017
    #6
  7. Max Pen Win User
    Yea it does. The reason I got a new sound card is because the port got damaged by the cord being pulled out when someone walked by and took it with him... Its an ultrasone pro 550 headphone.
     
    Max Pen, Dec 22, 2017
    #7
  8. philc43 Win User

    BSOD after waking up from sleep , caused by ASUS Essence STX II Audio

    Thanks for the explanation, I had hoped Windows might have been able to find a generic sound card driver that would work with your new sound card but apparently there are none. Please update your My Computer section, it still shows you as using Win7.

    Sometimes the motherboard has another connection for a front audio panel that might allow you to attach the headphones via another port. You need to provide more details of your motherboard and system so we can advise.

    With regard to the BSOD there is also another driver also causing problems: Avnex Ltd. Virtual Audio Device vcsvad.sys

    Code: Unable to load image vcsvad.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for vcsvad.sys *** ERROR: Module load completed but symbols could not be loaded for vcsvad.sys[/quote] Do you also use other audio connections that use the Avnex Ltd device?


    One other thing I noticed - you are using AVAST software as your anti-virus. If you continue to get BSOD events after sorting out the sound I would suggest you completely uninstall AVAST. There was evidence of this driver causing problems too:

    Code: ffffb18e`bbff7778 fffff806`ca8039a1Unable to load image aswSnx.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for aswSnx.sys *** ERROR: Module load completed but symbols could not be loaded for aswSnx.sys aswSnx+0x39a1[/quote]
     
    philc43, Dec 22, 2017
    #8
  9. lifetec Win User
    Did you check if the driverversion from your CD is the same as the latest avaliable version from the website?
     
    lifetec, Dec 22, 2017
    #9
  10. Ztruker Win User
    What is the make and model number of the new sound card you installed?
     
    Ztruker, Apr 5, 2018
    #10
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BSOD after waking up from sleep , caused by ASUS Essence STX II Audio

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