Windows 10: BSOD and Blank Screen!

Discus and support BSOD and Blank Screen! in Windows 10 BSOD Crashes and Debugging to solve the problem; I own an Alienware 17 R3. I'm not sure if this is all related to one issue: when I close my laptop's lid and leave it, when I come back and lift the... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by BB16MO, Jul 5, 2020.

  1. BB16MO Win User

    BSOD and Blank Screen!


    I own an Alienware 17 R3. I'm not sure if this is all related to one issue: when I close my laptop's lid and leave it, when I come back and lift the lid the screen is blank/black and doesn't respond to any keybind/shortcut or click. The solution to gaining my screen back is to restart my computer each time. However, if I don't restart immediately and turn on my monitor, it shows a BSOD for "WHEA_Uncorrectable_Error".


    I've tried to fix this issue on my own, as I am pretty good at finding similar situations from different search word variations. I did fix one BSOD which was caused by my mouse, however, I can not fix my card reader BSOD. I've tried many different search terms, combined in several different ways but no luck. I've done plenty of updates, checked using supportassist, windows update, a driver's own updater, etc. Even the driver that is causing the persistant BSOD is updated to the most recent version for my computer, downloaded from Dell's website after it detected my specific computer and its specifications etc.

    Here's what I've tried so far:

    • Updated display adapters, card reader the problem, monitor, etc forgot what I've done already
    • Ran multiple Driver Verifier tests listed later
    • Ran Windows Memory Diagnostic overnight no errors/issues
    • Checked overclocking settings not on or available
    • Ran commands that check for corruption and fix if possible none present


    OneDrive system info, dumps and driver list:

    https://1drv.ms/u/s!AjAsy8LYrwsSg0mqYEIkqWqv8UsI?e=XQdd8S


    *If you need more information, please don't hestitate to let me know! I have included what I have learned is necessary from reading other posts. Thank you for your time, whether you are able to fix my issue or not.*

    :)
     
    BB16MO, Jul 5, 2020
    #1

  2. Blank Screen

    Hi Virginia,

    Conflicts with third-party software and outdated graphic drivers are common contributors to the black screen issue that you're having. To isolate the said issue, we'd like to ask a few questions:

    • Are you getting any error messages before getting a blank screen?
    • Are you experiencing this when using a particular app?
    • Were there any changes made on your computer settings prior to this issue?

    Meanwhile, we suggest that you refer to this
    article
    which talks about the steps you can take to resolve blank screen errors.

    We'll wait for your response and assist you accordingly.
     
    Angela Pun, Jul 5, 2020
    #2
  3. kodex Win User
    Screen goes blank after changing BIOS settings/

    I don't know how long this has been happening, a few weeks at least, but whenever I change a setting in my BIOS (and save & exit), my screen goes blank and my monitor goes into standby. Any suggestions to fix this?
     
    kodex, Jul 5, 2020
    #3
  4. BSOD and Blank Screen!

    blank screen

    Hi Philip,

    Black screen error has many symptoms. Examples are: when you recently updated your computer, there are changes that are still applying during the boot process, and you are in the process of installing a software. To have a better grip on this blank
    screen issue, we’d like to know the following:

    • Are you using a Microsoft account or local account?
    • What were the recent changes made on your computer before you experienced this issue?
    • What troubleshooting steps have you done so far?
    • Did you receive any error messages? If yes, can you send us a photo?
    • What is the make and model of your computer?
    • How much free space do you have on your hard disk?

    In addition, you can visit this link: Troubleshoot black screen or blank screen errors
    to start troubleshooting this black screen issue.

    We're looking forward to your response.
     
    Johann Eva, Jul 5, 2020
    #4
Thema:

BSOD and Blank Screen!

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