Windows 10: BSOD at random times, most frequently while playing games

Hello,

I just build a new computer and I've been having some issues, random BSOD have appeared but it is more frequently while playing games.

If any extra information is needed, please let me know.

Thank's.

:)

 

Windows 10 BSOD (driver irql, clock watchdog)

I have a relatively new system running W10. When I first got it around 6 months ago it would BSOD and I thought nothing of it as the hardware was brand new and so was the OS, and as such expected a few teething issues.

However, the issues still continue. My PC BSODs at various times, specifically : while playing games (Rust and Diablo, but also a few others), and also more occasionally at boot. (Causing the system to reboot again).

While playing games it BSODs frequently, often hourly or even more frequently than that.

These BSODs are mostly: driver irql_less_or_not_equal, or clock watchdog timeout.

All my drivers are up to date, and so is my windows installation.

I've tried running stress tests and memory diagnostics, and it doesn't seem to be a hardware fault.

What do I do?

 

Whea_uncorrectable_error only when playing games

I've been experiencing the Whea_Uncorrectable_error BSOD when playing games like CSGO or planetside 2, but not League of legends. It happened frequently when playing the mentioned games on 8.1, then when I upgraded to Win 10 it still occurred.

 

1) Update the specs in the "My Computer" section:
System Specs - Fill in at Ten Forums: System Specs - Fill in at Ten Forums Site Use Tutorials
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums


Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, etc.)

2) The files were in a foreign language and could not be scanned or read. Please change the default language to English and then run this version of he log collector:

Language - Add, Remove, and Change in Windows 10 General Tips Tutorials

log collector v2-beta08.zip


These were displayed as problem devices:

Code: Realtek Digital Output(Optical) (Realtek High Definition Audio) SWD\MMDEVAPI\{0.0.0.00000000}.{7A3153A9-7E2E-4C5C-B1CA-2B47311EF775} Este dispositivo está deshabilitado.[/quote] Code: Killer E2400 Gigabit Ethernet Controller PCI\VEN_1969&DEV_E0A1&SUBSYS_E0001458&REV_10\4&18D6950&0&00E5 Este dispositivo está deshabilitado.[/quote] Code: Realtek Digital Output (Realtek High Definition Audio) SWD\MMDEVAPI\{0.0.0.00000000}.{E843D7C1-EAC5-46AF-959E-66938696F311} Este dispositivo está deshabilitado.[/quote] Code: ASUS VS247 (NVIDIA High Definition Audio) SWD\MMDEVAPI\{0.0.0.00000000}.{40E8145F-275A-4B3D-B0E3-33936EC7337B} Este dispositivo está deshabilitado.[/quote]

 

Code: Killer E2400 Gigabit Ethernet Controller PCI\VEN_1969&DEV_E0A1&SUBSYS_E0001458&REV_10\4&18D6950&0&00E5 Este dispositivo está deshabilitado.[/quote] Code: Realtek Digital Output (Realtek High Definition Audio) SWD\MMDEVAPI\{0.0.0.00000000}.{E843D7C1-EAC5-46AF-959E-66938696F311} Este dispositivo está deshabilitado.[/quote] Code: ASUS VS247 (NVIDIA High Definition Audio) SWD\MMDEVAPI\{0.0.0.00000000}.{40E8145F-275A-4B3D-B0E3-33936EC7337B} Este dispositivo está deshabilitado.[/quote] [/quote] Hi zbook,
-Windows language have been changed to English-Runned Log Collector again (See attachments)

What else is needed? Please let me know.

Regards.

 

See if you can run this version of the log collector:
log collector v2-beta08.zip


There were 2 misbehaving hardware drivers identified:

e1d65x64.sys Mon Sep 25 07:45:31 2017 (59C8FA6B)
nvlddmkm.sys Tue Jan 23 16:24:56 2018 (5A67B638)


1) uninstall the Nvidia GPU driver using DDU (display driver uninstaller)
2) re-install the Nvidia GPU driver from the Nvidia website
3) make sure that you check the clean install box and if available install the physx driver.
Display Driver Uninstaller Download version 17.0.8.2
Display Driver Uninstaller: How to use - Windows 7 Help Forums
NVIDIA
4) Update: e1d65x64.sys
Updating a driver. - Microsoft Community




Code: Name [00000011] Intel(R) Ethernet Connection (2) I219-VAdapter Type Ethernet 802.3Product Type Intel(R) Ethernet Connection (2) I219-VInstalled YesPNP Device ID PCI\VEN_8086&DEV_15B8&SUBSYS_E0001458&REV_31\3&11583659&0&FELast Reset 2/4/2018 7:53 PMIndex 11Service Name e1dexpressIP Address 192.168.100.7, fe80::e1bc:81d9:3023:e629IP Subnet 255.255.255.0, 64Default IP Gateway 192.168.100.1, fe80::1DHCP Enabled YesDHCP Server 192.168.100.1DHCP Lease Expires 1/3/1970 6:00 PMDHCP Lease Obtained 12/31/1969 6:00 PMMAC Address ‪1C:1B:0D:66:A0:54‬Memory Address 0xEF300000-0xEF31FFFFIRQ Channel IRQ 4294967293Driver c:\windows\system32\drivers\e1d65x64.sys (12.17.8.7, 567.99 KB (581,624 bytes), 12/5/2017 3:39 AM)[/quote] Code: e1dexpress Intel(R) PRO/1000 PCI Express Network Connection Driver D c:\windows\system32\drivers\e1d65x64.sys Kernel Driver Yes Manual Running OK Normal No Yes[/quote] Code: Name NVIDIA GeForce GTX 1070PNP Device ID PCI\VEN_10DE&DEV_1B81&SUBSYS_85991043&REV_A1\4&2DB3ECDA&0&0008Adapter Type GeForce GTX 1070, NVIDIA compatibleAdapter Description NVIDIA GeForce GTX 1070Adapter RAM (1,048,576) bytesInstalled Drivers C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a39871618b19f06\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a39871618b19f06\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a39871618b19f06\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a39871618b19f06\nvldumdx.dllDriver Version 23.21.13.9077INF File oem17.inf (Section118 section)Color Planes Not AvailableColor Table Entries 4294967296Resolution 1920 x 1080 x 60 hertzBits/Pixel 32Memory Address 0xEE000000-0xEF0FFFFFMemory Address 0xD0000000-0xE1FFFFFFMemory Address 0xE0000000-0xE1FFFFFFI/O Port 0x0000E000-0x0000EFFFIRQ Channel IRQ 16I/O Port 0x000003B0-0x000003BBI/O Port 0x000003C0-0x000003DFMemory Address 0xA0000-0xBFFFFDriver c:\windows\system32\driverstore\filerepository\nv_dispi.inf_amd64_7a39871618b19f06\nvlddmkm.sys (23.21.13.9077, 16.68 MB (17,493,824 bytes), 1/30/2018 11:44 PM)[/quote]

 

Code: e1dexpress Intel(R) PRO/1000 PCI Express Network Connection Driver D c:\windows\system32\drivers\e1d65x64.sys Kernel Driver Yes Manual Running OK Normal No Yes[/quote] Code: Name NVIDIA GeForce GTX 1070PNP Device ID PCI\VEN_10DE&DEV_1B81&SUBSYS_85991043&REV_A1\4&2DB3ECDA&0&0008Adapter Type GeForce GTX 1070, NVIDIA compatibleAdapter Description NVIDIA GeForce GTX 1070Adapter RAM (1,048,576) bytesInstalled Drivers C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a39871618b19f06\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a39871618b19f06\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a39871618b19f06\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a39871618b19f06\nvldumdx.dllDriver Version 23.21.13.9077INF File oem17.inf (Section118 section)Color Planes Not AvailableColor Table Entries 4294967296Resolution 1920 x 1080 x 60 hertzBits/Pixel 32Memory Address 0xEE000000-0xEF0FFFFFMemory Address 0xD0000000-0xE1FFFFFFMemory Address 0xE0000000-0xE1FFFFFFI/O Port 0x0000E000-0x0000EFFFIRQ Channel IRQ 16I/O Port 0x000003B0-0x000003BBI/O Port 0x000003C0-0x000003DFMemory Address 0xA0000-0xBFFFFDriver c:\windows\system32\driverstore\filerepository\nv_dispi.inf_amd64_7a39871618b19f06\nvlddmkm.sys (23.21.13.9077, 16.68 MB (17,493,824 bytes), 1/30/2018 11:44 PM)[/quote] [/quote] I runned the log collector you sent me (See attachments)

Already unistalled Nvidia GPU drivers and intalled them again with a clean process.
Intel Ethernet Connection driver have been also updated, I obtain the latest driver from: https://downloadcenter.intel.com/dow...?product=82186

Do you see any strange stuff? Looking forward for an answer.

Thank's.

 

I just got a BSOD after posted the last reply, I was just watching a youtube video a the message was: kmode exception not handled

 

1) In the left lower corner search type: system > open system control panel > on the left pane click advanced system settings >
a) under performance > click settings > on performance options > click the advanced tab > under virtual memory click change > post an image of the virtual memory window into the thread
b) under startup and recovery > click settings > post an image of the startup and recovery window into the thread

2) Run memtest86+ version 5.01 for at least 8 passes. Memtest86+ - Advanced Memory Diagnostic Tool
This may take hours so plan to run it overnight.
a) Please make sure you use the Memtest86+ version 5.01 with the link below.
Memtest86+ - Advanced Memory Diagnostic Tool
The testing is done not by time but by passes.
The more passes the better.
There are a significant number of false negatives if fewer than 8 passes are made.
A false negative is a test pass when there is malfunctioning RAM.
There is 8 GB of RAM on the computer.
Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
Just 1 error is a fail and you can abort testing.
b) When Memtest86+ has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
Memory problems. - Microsoft Community
MemTest86+ - Test RAM BSOD Tutorials

 

Here you have:

Virtual Memory




Startup and recovery

 

Change write debugging information:
small memory dump > automatic memory dump

Make sure that the dump file is: memory.dmp

For the next dump and all dumps run this version of the log collector:
log collector v2-beta08.zip
For the next dump > open file explorer > click this PC > click C: > in the right upper corner search type or copy and paste: C:\windows\memory.dmp
Zip this file and post into the thread.

 

Hi zbook,

The Memtest86 have finished (I dont have 8gbs RAM, I have 16 but I was testing 1 by 1 cause I thought it was the ram too).

Memtest86 results (9 Tests, 0 error, 16hrs running):




I dont know why my minidump files are gone, iI tried to get another one while playing for like an hour but didnt make it happen but, I had a restart, it just suddenly happened without any warning before it.

Attached you can find the latest log collector file, using the one you sent.

 

I just started downloading everyday programs and didnt had any issue until I downloaded Discord and Spotify.

Both got installed but not able to use them, both programs shut down when they open, dont know if this is related with the issues that im having.

Thank's.

 

Hi,

I just had a BSOD, attached you can find the DMP file.

Thank's.

 

For any BSOD please run this command and post a zip into the thread:
log collector v2-beta08.zip

For this BSOD also > open file explorer > this PC > C: > in the right upper corner search for: C:\windows\memory.dmp > zip the file > post into the thread