Windows 10: BSOD Bad_system_config_info, Hardware Diagnostics: 'Error different of UNC. Cannot continue...

Hello everyone!



My laptop is Lenovo ThinkPad L440. It turned into BSOD a week ago, with 'Bad_system_config_info' shown in the screen.



I tried the advanced options but they won't work, including startup repair, startup settings, uninstall updates, system restore, command prompt.



I also tried to download windows 10 media creation tool but it only allows me to install windows only but not keeping my files.



I can't even reset my laptop, both 'keep my files' and 'remove everything.





Here's the point:



So I tried looking into the latest minidump file. Though I'm not sure if I am looking at the right thing, the bugcheck analysis showed DRIVER_POWER_STATE_FAILURE 9f.



Module name and Image name are ndis.sys.



Then I run the 'Recover Bad Sectors Tool' in Lenovo diagnostics. I tried it three times, each time 'Error different of UNC. Cannot continue testing. Error Time out' appears, along with 212 results of recover.



I googled it and it seems to be a bad sign that I need to back up my files and change HDD, is it true? What should I do if I want to fix my computer?



Please help me out!! Thanks!!

:)

 

Blue Screen error with Bad_System_Config_Info after an upgrade

Hi Jan,



Thank you for writing to Microsoft Community Forums.



I appreciate the efforts take by you in resolving the issue. I understand that after an upgrade you are receive Blue Screen error on the computer with Bad_System_Config_Info. I’ll help you with the issue.



However, please let us know:

• May I know the update that was installed on the computer recently?
  
• What is the complete model number of the computer that you are using?
  

The “Bad_System_Config_Info” error means that something is wrong with the registry on your PC and you'll need to return to a previous configuration. I would suggest you to refer the steps mentioned in the article

Error 0x74: Bad_system_config_info and see if that helps.



Note: The last step in the above article talks about performing a reset on the computer. Resetting the computer will delete all the files and applications from the computer. Do not perform reset on your computer.



You may also want to refer the steps mentioned in the article
Troubleshoot blue screen errors. Select
After an update was installed and perform the suggested steps.



Let us know the results.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

1709 BSOD error on boot: BAD_SYSTEM_CONFIG_INFO; have minidump; need help

Thanks, Pedro, for that link, which has some good recovery suggestions. I am slowly working my way through the list.

So far, I have successfully reverted my system to an earlier system image which did not have the problem at the time. However, it still

does. The symptoms that prompted my post and that continue are:

1. The first boot crashes before reaching the desktop with a BSOD with stop code "BAD_SYSTEM_CONFIG_INFO".

2. The system automatically restarts and succeeds in reaching the desktop without an error.

So far, in that link of suggested fixes, I have tried:

a) boot to safe mode; then restart with normal booting. This did not help

Besides fixing the problem, I would like to understand what is causing it. That's because, earlier, I thought they were caused by the 1803 build. But now that they have returned with my 1709 build, this suggests something else. Hence the minidumps.

alan

 

BSOD during gaming, plethora of different error codes!

Hello and welcome to TenForums

The log files that you provided only show one crash dump file so there is not a lot of information to go on. Furthermore the bugcheck code is not one I have ever seen before!

The stack recorded in the dump includes some references to storage and the analysis suggests memory corruption and so with nothing else to go on I would suggest that you do a check on the hard disk and RAM. This maybe the same as you have already run but it would be good to see the results.

Try CHKDSK
using option 3
Then



Diagnostics Test [/i] HDD TEST
*Arrow Run HDTune to

• check the health,
• scan for errors, no quick scan but full scan
• run a benchmark.

It may take some time, but please take the time you need to perform it properly.
When above is done please make screenshots of the following

• the health,
• the error scan,
• the benchmark incl. following
  • transfer rate,
  • access time,
  • burst rate,
  • cpu usage.

Similarly with a memory test it would be good to post the results after you have run memtest86+ for a minimum of 8 passes

You indicated that many more crashes have occurred, however, they are not being recorded. Please make sure that your system is setup to record crash dump files: Configure Windows 10 to Create Minidump on BSOD

If the BSOD errors are all different it does tend to suggest a hardware problem. Sorry I can't be more helpful.