Windows 10: BSOD / Black Screen + Sound Loop

Discus and support BSOD / Black Screen + Sound Loop in Windows 10 BSOD Crashes and Debugging to solve the problem; Hello, builded 2 weeks ago my PC but having problems of BSOD or Black Screen with Sound Loop (no signal). OS: Win 10 pro x64 CPU: i5 6500 3.2ghz... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Animal, Dec 15, 2015.

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  1. ANIMAL
    Animal Win User

    BSOD / Black Screen + Sound Loop


    Hello, builded 2 weeks ago my PC but having problems of BSOD or Black Screen with Sound Loop (no signal).

    OS: Win 10 pro x64
    CPU: i5 6500 3.2ghz
    MOBO: Asus H170m-PLUS
    RAM: Corsair 1x8GB DDR4 2133MHz (before 2x4)
    GPU: Sapphire r9 380 4gb NITRO
    SSD: Samsung 850 EVO 250GB
    PSU: Corsair 650W GOLD Certified
    CASE: Antec
    MONITOR: Aoc i2470Pw

    Here it's my log. The last BSOD i had was KERNEL_SECURITY_CHECK_FAILURE after putting the 1x 4gb in the B2 ram module.
    Before i used the pc all the day without problems except 2 times i had a Black Screen with Sound Loop while Playing.
    I tested the last week an HD 5700 and i hadn't Black Screen but i had Blue Screens, now testing again the HD5700.

    :)
     
    Animal, Dec 15, 2015
    #1
  2. JIMMYJOSSER
    JimmyJosser Win User

    Critical_Process_Died

    After using my PC for a few hours today, I'm not getting any BSODs but the audio in certain games seems to be stuttering and looping once in a while which is what it used to do before a BSOD.

    EDIT: My computer just crashed with a looping sound but no BSOD. The screen just went black and said "Cable not connected" and then it automatically restarted. How can I fix this?
     
    JimmyJosser, Dec 15, 2015
    #2
  3. NITSUJZ
    Nitsujz Win User
    PC Crash: LiveKernelEvent

    Don't have a folder called Minidump.

    Anyway, if it just turns my screen black - sound works sometimes screeching sound. Does it still make a DMP file or only on BSOD?
     
    Nitsujz, Dec 15, 2015
    #3
  4. AXE0
    axe0 New Member

    BSOD / Black Screen + Sound Loop

    Hi Animal,

    Please test your memory and clean install the AMD video drivers.




    BSOD / Black Screen + Sound Loop [​IMG]
    Diagnostic Test
    BSOD / Black Screen + Sound Loop [​IMG]
    RAM TEST
    *Name: Views: Size: Attachment 54016
    Code: ffffd000`6f5faeb8 fffff800`7d684c94Unable to load image atikmdag.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for atikmdag.sys *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys atikmdag+0x124c94 1: kd> lmvm atikmdag start end module name fffff800`7d560000 fffff800`7ea6a000 atikmdag T (no symbols) Loaded symbol image file: atikmdag.sys Image path: atikmdag.sys Image name: atikmdag.sys Timestamp: Tue Aug 04 05:28:52 2015 (55C03174) CheckSum: 014ADEC6 ImageSize: 0150A000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4[/quote]
     
    axe0, Dec 16, 2015
    #4
  5. ANIMAL
    Animal Win User
    *Name: Views: Size: Attachment 54016
    Code: ffffd000`6f5faeb8 fffff800`7d684c94Unable to load image atikmdag.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for atikmdag.sys *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys atikmdag+0x124c94 1: kd> lmvm atikmdag start end module name fffff800`7d560000 fffff800`7ea6a000 atikmdag T (no symbols) Loaded symbol image file: atikmdag.sys Image path: atikmdag.sys Image name: atikmdag.sys Timestamp: Tue Aug 04 05:28:52 2015 (55C03174) CheckSum: 014ADEC6 ImageSize: 0150A000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4[/quote] Ok, i have uninstalled all and reinstalled only Video + Audio.

    Running Memtest86+ i got errors using both, using only one, using the other, so i think the RAM KIT is failed, looking at the MOBO they should be alright, i'll send them back and let you know.
     
    Animal, Dec 16, 2015
    #5
  6. ANIMAL
    Animal Win User
    @axe0

    Unfortunately the Black Screen + Sound Loop continues, even after the new RAM.

    Were playing Call of Duty World at War.

    New Log Collector data is Attached.
     
    Animal, Dec 23, 2015
    #6
  7. AXE0
    axe0 New Member
    I need some specs of you that aren't present
     
    axe0, Dec 23, 2015
    #7
  8. ANIMAL
    Animal Win User

    BSOD / Black Screen + Sound Loop

    Fine now? Thanks!
     
    Animal, Dec 23, 2015
    #8
  9. AXE0
    axe0 New Member
    Get a valid license first.
    Code: <DiagReport> <LicensingData> <ToolVersion>10.0.10586.0</ToolVersion> <LicensingStatus>SL_LICENSING_STATUS_UNLICENSED</LicensingStatus> <LicensingStatusReason>0xC004F014</LicensingStatusReason> <LocalGenuineState>SL_GEN_STATE_INVALID_LICENSE</LocalGenuineState> <LocalGenuineResultP>0</LocalGenuineResultP> <LastOnlineGenuineResult></LastOnlineGenuineResult> <GraceTimeMinutes>0</GraceTimeMinutes> <TotalGraceDays>0</TotalGraceDays> <ValidityExpiration></ValidityExpiration> <ActivePartialProductKey>3V66T</ActivePartialProductKey> <ActiveProductKeyPid2>00330-80000-00000-AA726</ActiveProductKeyPid2> <OSVersion>10.0.10586.2.00010100.0.0.048</OSVersion> <ProductName>Windows 10 Pro</ProductName> <ProcessorArchitecture>x64</ProcessorArchitecture> <EditionId>Professional</EditionId> <BuildLab>10586.th2_release.151029-1700</BuildLab> <TimeZone>ora solare Europa occidentale(GMT+01:00)</TimeZone> <ActiveSkuId></ActiveSkuId> <ActiveSkuDescription></ActiveSkuDescription> <ProductUniquenessGroups></ProductUniquenessGroups> <ActiveProductKeyPKeyId></ActiveProductKeyPKeyId> <ActiveProductKeyPidEx>55041-03308-000-000000-00-1040-10586.0000-3312015</ActiveProductKeyPidEx> <ActiveProductKeyChannel>Retail</ActiveProductKeyChannel> <ActiveVolumeCustomerPid></ActiveVolumeCustomerPid> <OfflineInstallationId></OfflineInstallationId> <DomainJoined>false</DomainJoined> <ComputerSid>S-1-5-21-647609042-3752203043-3025407552</ComputerSid> <ProductLCID>1040</ProductLCID> <UserLCID>1040</UserLCID> <SystemLCID>1040</SystemLCID> <CodeSigning>SIGNED_INFO_PRS_SIGNED</CodeSigning> <ServiceAvailable>false</ServiceAvailable> <OemMarkerVersion></OemMarkerVersion> <OemId></OemId> <OemTableId></OemTableId> <Manufacturer>System manufacturer</Manufacturer> <Model>System Product Name</Model> <InstallDate>20151220121645.000000+060</InstallDate> </LicensingData> <HealthCheck> <Result>PASS</Result> <TamperedItems></TamperedItems> </HealthCheck> <GenuineAuthz> <ServerProps>0xc0000022</ServerProps> </GenuineAuthz> </DiagReport>[/quote]
     
    axe0, Dec 23, 2015
    #9
  10. ANIMAL
    Animal Win User
    [/quote] Yeah i'm trying to figure out that because i have a valid license as you can see in the first ZIP i posted, but after troubleshooting thing that keeped only files i have to activate again, thought i had the black screen also when it was activated.
     
    Animal, Dec 23, 2015
    #10
  11. AXE0
    axe0 New Member
    I compared the 2 zips with each other and was a little surprised about it, you indeed have a valid license in the first zip.
    If you need help with getting the system activated again, you might want to go to Windows Updates and Activation - Windows 10 Forums and create a thread.

    The black screen and sound loop only occur when gaming?
     
    axe0, Dec 23, 2015
    #11
  12. ANIMAL
    Animal Win User
    Yes i'm trying to activate again, my license was from an old Windows 7 pro DVD.

    Yup, i'm thinking it could be the game, as very old (Call of Duty World at War)
    Fortunately the Blue Screens are gone since i installed the new RAM.
     
    Animal, Dec 23, 2015
    #12
  13. ANIMAL
    Animal Win User

    BSOD / Black Screen + Sound Loop

    @axe0

    After 2 minutes of game just got Black Screen, really want to know if the problem is CoD or something in my hardware/software!

    Latest logs attached.

    Also i will shortly reinstall Windows from DVD so i can get my license back.
     
    Animal, Dec 23, 2015
    #13
  14. AXE0
    axe0 New Member
    Know that a black screen is different from a bluescreen, the log files won't be as useful as with a bluescreen because with a blackscreen there isn't any kind of a specific log saved.
     
    axe0, Dec 23, 2015
    #14
  15. ANIMAL
    Animal Win User
    Ok! But is there any software that can see what's going on when i play? i already checked out temperatures and all is fine.
     
    Animal, Dec 23, 2015
    #15
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