Windows 10: BSOD caused by SYSTEM_SERVICE_EXCEPTION - IP_MISALIGNED

Hello, I have a problem with Windows 10 BSOD.


Minidump file link is on google drive: https://drive.google.com/file/d/1m7unWPzF5NY3t55x6_aA_aK1LMZ6cIP1/view?usp=sharing


The application that caused this PdlRt.exe was running no problem for a year, problems started after the PC lost power supply abruptly.


What caused this and what are the remedies to prevent this from happening again? I've been using WinDbg to do a diagnostic on the minidump file, but I don't understand some parts of the diagnostic results, could you also send me some post/link/manual that could help me understand more example Failure Hash ID what information can I get from it, or more about stack commands, etc.?


Thank you,

:)

 

BSOD: SYSTEM_SERVICE_EXCEPTION

Have been receiving a BSOD and I am hoping to get it solved. The error was stated as: SYSTEM_SERVICE_EXCEPTION. I have completed the steps in the "Driver
Verification: BSOD" article. The link to the files is below:

http://1drv.ms/1ThiztX

Files Contained:

• .dmp (x2
• MSinfo
• Speccy System Specs

Hopefully this can be easily resolved! Thanks for your time.

 

BSOD cause by ntkrnlmp.exe SYSTEM_SERVICE_EXCEPTION

Hi Zac,

An outdated or corrupted driver is one of the possible reasons why you are having a blue screen error, SYSTEM_SERVICE_EXCEPTION thatis caused by ntkrnlmp.exe and ntoskrnl.exe. For us to assist you better, kindly answer the questions below:

• Have you made any changes to your computer prior to this issue?
• What troubleshooting steps have you done so far?
• Do you have a third-party security software installed?
• What is the make and model of your computer?
• Have you tried to download and install the latest drivers of your device from its manufacturer's website?

Meanwhile, I would suggest that you try the steps in this
link to troubleshoot blue screen issues in Windows 10.

We'll be looking forward to your reply.

 

BSOD cause by ntkrnlmp.exe SYSTEM_SERVICE_EXCEPTION

Hi Eric, actually this issue persists when I started to use this new laptop, therefore I had run a fresh windows , however this issue still persists. BSOD happens occasionally, and I found out that no BSOD occur if I turn off the fast startup feature.

For your information, I had installed an extra slot of 4 gigs RAM during the purchase of this laptop

Acer A515-51G-50AC

Intel -8250U CPU

4 (inboard) + 4 (slotted ram stick) RAM

Nvidia MX150 2GB DDR5 GPU

1TB HDD + 120 GB SSD