Windows 10: BSOD Crashes bugchecks

Been getting a lot of blue screens lately, about 1-3 a day. The event viewer reveals that they are mostly from different bugchecks errors.

Much appreciated for any help, as this has persistently affected my work with the unexpected shutdowns.

If there's any question needed let me know. Cheers!

edit: removed file for now

:)

 

Endless IRQL_NOT_LESS_OR_EQUAL and MEMEORY_MANAGEMENT

The 0xf7 bugcheck dump was interesting as it is quite different from the 0xa bugcheck dumps.

See if Driver Verifier flags any 3rd party drivers -
http://www.sysnative.com/forums/bsod-crashes-kernel-debugging/29-driver-verifier-bsod-related-windows-10-8-1-8-7-vista.html

 

Laptop often crashed while in sleep mode. "The computer has rebooted from a bugcheck..."

My laptop has been crashing a lot recently while sleeping with the following error

"The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff802ea41a496, 0xffff9480e9db5930, 0x0000000000000000)."

From another question, I found that it was a good idea to run the driver verifier and memtest.

Diver verifier indeed crashed the computer on startup. It didn't display which driver on the BSOD, but here is the resulting dump.

110817-3359-01.dmp

Memtest returned no errors.

 

Warning Programs that claim to update your drivers install either the wrong or corrupted drivers.
If you have installed any driver with Driver Booster 3, please remove them as it may cause trouble.
It is best that you remove IObit software and use a restore point to revert back their changes.

I would also suggest that you remove Norton and Networkx seeing they have caused some crashes.
Code: ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 133, {1, 1e00, 0, 0} *** WARNING: Unable to verify timestamp for networx.sys *** ERROR: Module load completed but symbols could not be loaded for networx.sys Probably caused by : tdx.sys ( tdx!TdxSendDatagramTransportAddress+420 ) Followup: MachineOwner --------- ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 19, {e, ffffd000219bb340, ffffe002020fd010, bd6ca4a877952118} *** WARNING: Unable to verify timestamp for SRTSP64.SYS *** ERROR: Module load completed but symbols could not be loaded for SRTSP64.SYS Probably caused by : Pool_Corruption ( Processing initial command '!analyze -v; !sysinfo smbios; !sysinfo machineid; !sysinfo cpuspeed; !thread; .bugcheck; .time;' nt!ExFreePool+783 ) Followup: Pool_corruption[/quote]

 

It is best that you remove IObit software and use a restore point to revert back their changes.

I would also suggest that you remove Norton and Networkx seeing they have caused some crashes.
Code: ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 133, {1, 1e00, 0, 0} *** WARNING: Unable to verify timestamp for networx.sys *** ERROR: Module load completed but symbols could not be loaded for networx.sys Probably caused by : tdx.sys ( tdx!TdxSendDatagramTransportAddress+420 ) Followup: MachineOwner --------- ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 19, {e, ffffd000219bb340, ffffe002020fd010, bd6ca4a877952118} *** WARNING: Unable to verify timestamp for SRTSP64.SYS *** ERROR: Module load completed but symbols could not be loaded for SRTSP64.SYS Probably caused by : Pool_Corruption ( Processing initial command '!analyze -v; !sysinfo smbios; !sysinfo machineid; !sysinfo cpuspeed; !thread; .bugcheck; .time;' nt!ExFreePool+783 ) Followup: Pool_corruption[/quote] Thanks for your reply. I actually used Driver Booster in an attempt to fix the blue screens as I've seen that old drivers may have caused the problem. IWill removing these programs actually automatically fix the problem?

Also I do not have a system restore point, and I cannot reset/reinstall my PC for various reasons, so I hope there are other ways to fix the problems?

 

Old drivers indeed can cause problems, but driver update programs do not do their job properly or they do too much (replacing drivers from Windows which is a bad thing to do)

No, because that won't revert back the changes they made and I've only seen bad thing that they did.

Do you have a backup or something prior to the use of the programs?

 

Ah I see.

Sorry as I didn't say, but I meant whether removing Norton or Networx would fix the problems. And in terms of system restore points I don't have any backups prior to the use of the three programs mentioned. Thanks *Smile

 

Ah, my bad, I didn't read it proper *Redface

I believe it should fix the BSODs, but the drivers of DB3 could make it different.
When did you let DB3 install drivers exactly?

 

Nah I didn't specify

Seems like I downloaded DB3 on 17th April '16. Opening the app, it says that I have updated 7 drivers since it was installed. It actually has "installed dates" but they seem to be wrong as none of the dates were after 17th April hm.

Also within the app, the "Rescue Center" actually shows I have a restore point on 17th April 2.46pm which I assume is made right after installing the app. It says "Please note that restoring your computer to a restore point will undo all changes made after that restore point"

I'm not familiar with restore points, but does it mean that any and every change (such as saving word documents) and all those will be reverted, or does it only apply to system files? If it reverts absolutely everything then it's not wise for me to do that at this point in time.

 

A restore point does not touch personal files such as music, documents, videos, etc.
The changes made by programs, such as Windows Updates, updates from security programs, program settings and such are reverted back to prior the restore point.

 

So I can just create a restore point now, so in case things doesn't work out I can restore it back to the current point? EDIT: I'm still confused why a well-known program such as Norton would cause these issues though?

 

This is most likely not 100% correct, but what I understand is that Norton was creating a file. I think that with the allocation of the file to the memory the allocation wasn't the right one.

 

Ok, but it's a bit strange that such an issue with a large software like Norton cannot be fixed but needs to be removed and completely unusable. I feel like (and most likely I probably don't know anything on this issue) that the root of the problem doesn't lie there? Hmm.

PS. I will probably try a system restore point on the weekend.

 

Most probably it can easily be fixed, usually a repair/reinstall does the job, but first we need to get your system as stable as possible which includes the removal of Norton.

Norton has been causing many BSODs, as have AVG, Avast & McAfee if I would name the security programs causing the most BSODs which includes Norton, there are however various of reasons why a BSOD could occur where many occur due to improper memory handling or allocations hence the reason why there are many memory test suggestions on the internet.

 

I see what you mean, makes sense! Much appreciated for your help I will update the thread when I get a chance to perform the suggested solutions! *Smile