Windows 10: BSOD CRITICAL PROCESS DIED, How do I identify and solve the problem?

There doesn't sem to be any rhyme or reason to the BSOD. I could be simply surfing the web using Chrome and it will just shut down on me. After it reboots it boots to the BIOS settings instead of Windows 10. If I unplug the power and remove the battery for a second the next time I boot up it will boot to Windows as normal.

Any ideas?

Operating System
Windows 10 Home 64-bit
CPU
Intel Core i7 @ 2.60GHz 43 °C
Haswell 22nm Technology
RAM
16.0GB Dual-Channel DDR3 (11-11-11-28)
Motherboard
ASUSTeK COMPUTER INC. G551JW (SOCKET 0) 43 °C
Graphics
Generic PnP Monitor (1920x1080@60Hz)
Intel HD Graphics 4600 (ASUStek Computer Inc)
2047MB NVIDIA GeForce GTX 960M (ASUStek Computer Inc) 36 °C
ForceWare version: 364.51
SLI Disabled
Storage
1863GB Seagate ST2000LM003 HN-M201RAD (SATA) 30 °C
111GB SC2 mSATA SSD (SSD) 30 °C
Optical Drives
HL-DT-ST DVDRAM GUC0N
Audio
Realtek High Definition Audio

:)

 

BSOD - Help

On windows 10 machine, got the BSOD - I can't restart in safe mode. I've run the automatic repair process - which resulted in the BSOD....but did end up with a critical process died error.

The first time I got the BSOD the error message referenced MEMORY_MANAGEMENT.

Any ideas how to proceed?

 

can i use windows.old folder as my recovery disk

So actually I am facing bluescreen critical process died error how can i solve this?

 

The last dump is from April which is very old. Please check C:\Windows\minidump and see if there are any more recent. If yes, zip up the newest 5 or so and upload here.

I looked at a couple of the latest ones and one indicated a problem with your NVIDIA GeForce GTX 960M

Code: Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for nvlddmkm.sys *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys[/quote] Your driver is fairly old in Nvidia time frame: 3/8/2016 12:42:16 AM C:\WINDOWS\system32\DRIVERS\nvlddmkm.sys Version 364.51

Try installing the latest available: http://www.nvidia.com/download/drive...x/105039/en-us
Code: Version: 368.81 WHQL Release Date: 2016.7.14 Operating System: Windows 10 64-bit Language: English (US) File Size: 343.87 MB[/quote]

 

OK, I checked the minidump folder you mentioned and do not see any more recent entries. I've also updated the video driver. Should I rerun the dmlog report?

 

No, not unless you get another BSOD.

 

OK, I got another BSOD. Here is the new dm log file.

 

No new dumps, newest is still 4/16/16.

The last thing that was done before the BSOD was installing a printer driver update for

Code: RICOH MP C3503 (Copy 1) RICOH Class Driver Plus WSD-e6507125-b8bd-453b-a4db-ad1e06d54271.0063[/quote] Code: Driver Management concluded the process to install driver prnrccl1.inf_amd64_c2cea5cd6d2f4b1b\prnrccl1.inf for Device Instance ID SWD\PRINTENUM\WSD-E6507125-B8BD-453B-A4DB-AD1E06D54271.0063 with the following status: 0x0.[/quote] Looks like you have, or had, 5 printers installed.

Without a dump it's impossible to say what actually caused the BSOD.

Please make sure your PC is configured for small dump files:

How to Configure Windows 10 to Create Dump Files on BSOD