Windows 10: bsod - driver less or equal L1C63x64

hi, im a complete luddite to be honest so need all the help possible...

i play mostly one game, Hawken. I just upgraded from win7 pro to win10 pro. I used to get a different BSOD in win7 and only now and again. Now in 10 i get it 4/5/6 times a day, sometimes it just keeps tripping. It trips more if i dont clear down the waste basket when it dumps with c cleaner.

I have the latest nvidia drivers installed and optimised.

It can happen when watching football clips or any other clips on the web but mostly it seems time related? If Im doing something else with Hawken in the b/ground and go back to play it crashes. Likewise if I use youtube and go back to play it crashes.

I have attached the zip file of reports to help...

Apologies if I have done this incorrectly in any capacity as I am not all that familiar with forums in general as I dont usually have much to say but i do need some help please folks. Im not even sure if i managed to attach the zip with the reports...Attachment 38405

:)

 

BSOD - IRQL NOT LESS OR EQUAL / L1C63x64.sys

Please upload no more than three copies
of your dump files that were created during the last 14 days as shared files to your OneDrive with a link here.




Dump files are usually found at c:\windows\minidump. You may need to change your settings in Windows to be able to see the files. To show hidden files select the keyboard shortcut
Win+S, type File Explorer Options in the Search box and click Folder Options in the drop down menu. Select View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and
"Hide protected operating system files" is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked.



What is your computer make and model? If not a branded computer what is your motherboard make and model?



Please download and run Driver View and upload a copy of the report it produces to your OneDrive. To get a report on all drivers select Edit, Select All followed by File, Save Selected Items. Text file format please, HTML files are less easy
to work with.

DriverView: Loaded Windows Drivers List



Please provide a copy of your System Information file. To access your System Information file select the keyboard shortcut
Win+R, type msinfo32 and press the ENTER
key. Select File, Export and give the file a name noting where it is located.
Files in the txt file format are preferred. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information
is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload the file to your OneDrive, share with everyone and post a link here.



For help with OneDrive see paragraph 9.3:

gerrys template

 

BSOD - IRQL NOT LESS OR EQUAL / L1C63x64.sys

I'm using Windows 10 on a desktop Core i7 PC. This windows was an upgrade from Win 7 but it was upgraded more than a year ago. I never had any issue but recently I had 3 blue screens in about 10 days. Today I had the 3rd one. The error message was

BSOD - IRQL NOT LESS OR EQUAL

What Failed - L1C63x64.sys

I searched the web for solution. Many posts suggested issue with the graphics card. I updated the driver for my nVidia graphics card. But it still happened today. The minidump file shows the following data. I have no idea what to make of it
and what other actions to take. I noticed : "PROCESS_NAME: Dropbox.exe" Does this mean Dropbox is causing the issue ?

Appreciate advice. Thank you.

--------------------------------------------------------------------------------------------------------------------------------------

BugCheck D1, {0, 2, 0, fffff8003d426cb3}

*** WARNING: Unable to verify timestamp for L1C63x64.sys

*** ERROR: Module load completed but symbols could not be loaded for L1C63x64.sys

Probably caused by : L1C63x64.sys ( L1C63x64+6cb3 )

Followup: MachineOwner

---------

1: kd> !analyze -v

*******************************************************************************

* *

* Bugcheck Analysis *

* *

*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)

An attempt was made to access a pageable (or completely invalid) address at an

interrupt request level (IRQL) that is too high. This is usually

caused by drivers using improper addresses.

If kernel debugger is available get stack backtrace.

Arguments:

Arg1: 0000000000000000, memory referenced

Arg2: 0000000000000002, IRQL

Arg3: 0000000000000000, value 0 = read operation, 1 = write operation

Arg4: fffff8003d426cb3, address which referenced memory

Debugging Details:

------------------

DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING: 10.0.14393.576 (rs1_release_inmarket.161208-2252)

SYSTEM_MANUFACTURER: Hewlett-Packard

SYSTEM_PRODUCT_NAME: h9-1180d

SYSTEM_SKU: H1M75AA#AB4

BIOS_VENDOR: AMI

BIOS_VERSION: 8.21

BIOS_DATE: 10/20/2014

BASEBOARD_MANUFACTURER: PEGATRON CORPORATION

BASEBOARD_PRODUCT: 2AD5

BASEBOARD_VERSION: 1.03

DUMP_TYPE: 2

DUMP_FILE_ATTRIBUTES: 0x8

Kernel Generated Triage Dump

BUGCHECK_P1: 0

BUGCHECK_P2: 2

BUGCHECK_P3: 0

BUGCHECK_P4: fffff8003d426cb3

READ_ADDRESS: fffff802595b9338: Unable to get MiVisibleState

0000000000000000

CURRENT_IRQL: 2

FAULTING_IP:

L1C63x64+6cb3

fffff800`3d426cb3 488b08 mov rcx,qword ptr [rax]

CPU_COUNT: 8

CPU_MHZ: d40

CPU_VENDOR: GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 3a

CPU_STEPPING: 9

CPU_MICROCODE: 6,3a,9,0 (F,M,S,R) SIG: 1B'00000000 (cache) 1B'00000000 (init)

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

BUGCHECK_STR: AV

PROCESS_NAME: Dropbox.exe

ANALYSIS_SESSION_HOST: KL_HP_CORE_I7DT

ANALYSIS_SESSION_TIME: 01-09-2017 12:46:09.0791

ANALYSIS_VERSION: 10.0.14321.1024 amd64fre

TRAP_FRAME: ffffb080d71c4eb0 -- (.trap 0xffffb080d71c4eb0)

NOTE: The trap frame does not contain all registers.

Some register values may be zeroed or incorrect.

rax=0000000000000000 rbx=0000000000000000 rcx=00000000000015f2

rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000

rip=fffff8003d426cb3 rsp=ffffb080d71c5040 rbp=ffff9f0ffd481e00

r8=00000000000002c7 r9=ffff9f0ffd317000 r10=0000000000000000

r11=ffffb080d71c5000 r12=0000000000000000 r13=0000000000000000

r14=0000000000000000 r15=0000000000000000

iopl=0 nv up ei pl nz na pe nc

L1C63x64+0x6cb3:

fffff800`3d426cb3 488b08 mov rcx,qword ptr [rax] ds:00000000`00000000=????????????????

Resetting default scope

LAST_CONTROL_TRANSFER: from fffff80259367829 to fffff8025935c6f0

STACK_TEXT:

ffffb080`d71c4d68 fffff802`59367829 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx

ffffb080`d71c4d70 fffff802`59365e07 : ffffb080`d71c5110 fffff802`59a37e08 ffff9f00`00000b50 00000000`00000001 : nt!KiBugCheckDispatch+0x69

ffffb080`d71c4eb0 fffff800`3d426cb3 : ffff9f00`008c6b10 de5cd2f8`2fe76307 ffff9f00`008c6cf3 ffff9f0f`fd481e00 : nt!KiPageFault+0x247

ffffb080`d71c5040 ffff9f00`008c6b10 : de5cd2f8`2fe76307 ffff9f00`008c6cf3 ffff9f0f`fd481e00 00000000`00000018 : L1C63x64+0x6cb3

ffffb080`d71c5048 de5cd2f8`2fe76307 : ffff9f00`008c6cf3 ffff9f0f`fd481e00 00000000`00000018 ffff9f00`008c6cf3 : 0xffff9f00`008c6b10

ffffb080`d71c5050 ffff9f00`008c6cf3 : ffff9f0f`fd481e00 00000000`00000018 ffff9f00`008c6cf3 ffff9f00`028503e8 : 0xde5cd2f8`2fe76307

ffffb080`d71c5058 ffff9f0f`fd481e00 : 00000000`00000018 ffff9f00`008c6cf3 ffff9f00`028503e8 ffff9f0f`fd44d030 : 0xffff9f00`008c6cf3

ffffb080`d71c5060 00000000`00000018 : ffff9f00`008c6cf3 ffff9f00`028503e8 ffff9f0f`fd44d030 ffff9f0f`fd481e00 : 0xffff9f0f`fd481e00

ffffb080`d71c5068 ffff9f00`008c6cf3 : ffff9f00`028503e8 ffff9f0f`fd44d030 ffff9f0f`fd481e00 00000000`00000000 : 0x18

ffffb080`d71c5070 ffff9f00`028503e8 : ffff9f0f`fd44d030 ffff9f0f`fd481e00 00000000`00000000 ffff9f0f`fd317a20 : 0xffff9f00`008c6cf3

ffffb080`d71c5078 ffff9f0f`fd44d030 : ffff9f0f`fd481e00 00000000`00000000 ffff9f0f`fd317a20 fffff800`3d426edb : 0xffff9f00`028503e8

ffffb080`d71c5080 ffff9f0f`fd481e00 : 00000000`00000000 ffff9f0f`fd317a20 fffff800`3d426edb ffff9f0f`000000b7 : 0xffff9f0f`fd44d030

ffffb080`d71c5088 00000000`00000000 : ffff9f0f`fd317a20 fffff800`3d426edb ffff9f0f`000000b7 00000000`00000000 : 0xffff9f0f`fd481e00

STACK_COMMAND: kb

THREAD_SHA1_HASH_MOD_FUNC: 6848407ae33d8b824e44a663bf3b11779613f277

THREAD_SHA1_HASH_MOD_FUNC_OFFSET: c80863aa88b03eae30cc377f2fdfbe2d3f947016

THREAD_SHA1_HASH_MOD: 6a0b43a94793034e39a5e317480a3872f9f5cf50

FOLLOWUP_IP:

L1C63x64+6cb3

fffff800`3d426cb3 488b08 mov rcx,qword ptr [rax]

FAULT_INSTR_CODE: 48088b48

SYMBOL_STACK_INDEX: 3

SYMBOL_NAME: L1C63x64+6cb3

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: L1C63x64

IMAGE_NAME: L1C63x64.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 5158fbc5

BUCKET_ID_FUNC_OFFSET: 6cb3

FAILURE_BUCKET_ID: AV_L1C63x64!unknown_function

BUCKET_ID: AV_L1C63x64!unknown_function

PRIMARY_PROBLEM_CLASS: AV_L1C63x64!unknown_function

TARGET_TIME: 2017-01-09T16:53:31.000Z

OSBUILD: 14393

OSSERVICEPACK: 576

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK: 784

PRODUCT_TYPE: 1

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS Personal

OS_LOCALE:

USER_LCID: 0

OSBUILD_TIMESTAMP: 2016-12-09 04:23:02

BUILDDATESTAMP_STR: 161208-2252

BUILDLAB_STR: rs1_release_inmarket

BUILDOSVER_STR: 10.0.14393.576

ANALYSIS_SESSION_ELAPSED_TIME: 564

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:av_l1c63x64!unknown_function

FAILURE_ID_HASH: {1c745e23-731f-42c8-af3a-346943adb42b}

Followup: MachineOwner

---------

 

Hi cools71,

Welcome to the 10forums.

You say you have had several crashes, but there is only 1 dump file.
If you use Ccleaner or other programs that also cleanup the pc, please stop using them while troubleshooting. These programs delete dump files which are necessary for the troubleshooting process.

The main cause is your AV BullGuard.
Please uninstall BullGuard using the uninstall instructions.

With the upgrade to windows 10, did you uninstall BullGuard before upgrading?
It is recommended to uninstall any 3rd party AV, because of bluescreens and several other problems you might get when not uninstalling and doing the upgrade.

 

thanks for the reply. I have another question if thats ok?

I pay for Bulguard and have just renewed as it supports all the pcs in my family. Should I remove it and then reinstall it? Or is that just 'it' for BG with win10?

 

If you have not removed BullGuard while upgrading, it is worth a try.

 

hi, i still get the bsod. I have a clean install of BG with the firewall fix and just had another crash just now...i am also attaching another system report just in case theres something else missing from the last one...

thx again for your help...Attachment 38437Attachment 38438

 

Crash is caused by a driver from BullGuard and a driver from Nvidia.

Please uninstall the drivers of Nvidia using the Display Driver Uninstaller.
Please uninstall the software of Nvidia.
Please install ONLY the drivers of Nvidia.

Please uninstall BullGuard using the uninstall instructions link I posted earlier.

See if it helps.

 

hi, i have now installed new drivers completely we shall see...

thanks for your help again BTW :~)

 

I just had another crash, this time my desktop icons were rearranged when the pc had rebooted itself. I was playing Hawkwn and several times I felt a glitch in the gameplay that would have normally bsod'd me but it carried on. Finally just now it went...it was the longest stint sionce the problem occurred.

This is with the new BG driver and new, completelly new Nvidia drivers...

and a new report as well...Attachment 38485

thx again *Smile

 

Please remove BullGuard and the software of Nvidia.

 

Please can you explain?

If I do that I wont be able to test to see if the pc crashes as the on board video card is not capable of running hawken which is the main protagonist of the crashing. Also that would also entail me going on line unprotected....

As I mentioned you may have to walk me through it a bit if you dont mind, as I have already removed and re-installed both of the above bits of software...

 

The software from Nvidia was asked to not install after removing them.
This, because some of it may cause crashes, freezes or other performance issues.

After removing BullGuard, you should be able to activate Windows Defender which is the built-in AV feature of Windows.
Windows Defender is more garanteed to be stable.
When BullGuard releases new versions for a better stabilized protection you can install it again and see if the software is indeed more stable.

 

Hi again...how will I be able to run Hawken if I uninstall the video driver? That is the problem for me. Most other things don't cause the crash...

bullguard I can remove no issue...can you suggest what to do with running Hawken?

 

Remove the software, if you also need to remove the drivers with the software then do so.
In the installation of the drivers, choose custom / advanced options to not install the software.