Discus and support BSOD DRIVER_POWER_STATE_FAILURE help! in Windows 10 BSOD Crashes and Debugging to solve the problem; Hello, I have an Aero 15x v8 Laptop with Intel Core i7-8750H NVIDIA GeForce GTX 1070 Max-Q 512GB M.2 PCIe SSD 1TB Samsung 970 EVO SSD 16GB DDR4... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by mh155, Sep 8, 2018.

  1. mh155 Win User


    Hello, I have an Aero 15x v8 Laptop with
    Intel Core i7-8750H
    NVIDIA GeForce GTX 1070 Max-Q
    512GB M.2 PCIe SSD
    1TB Samsung 970 EVO SSD
    16GB DDR4
    Intel 5th Generation Gigabit Dual Band Wireless-AC 9260 802.11ac, 2x2 Wi-Fi + Bluetooth 5
    Microsoft Windows 10 Home Edition 64 Bit

    Every now and then my computer will freeze up and then display a sad face with a DRIVER_POWER_STATE_FAILURE report, I've tried checking for updates in my device manager but everything is up to date, I'm not sure what else I can do

    mh155, Sep 8, 2018
  2. Arul_D Win User



    Thank you for contacting Microsoft Community.

    We understand the inconvenience you have experienced.

    I would suggest you to refer to the following suggestion provided by SpiritX MS MVP replied on January 25, 2016 and check if it helps. Refer to the below link:



    Hope this information is helpful. If you need any further assistance, please feel free to reply.
    Arul_D, Sep 8, 2018
  3. Knots23 Win User
    BSOD when running on battery - driver_power_state_failure



    Since a few months my laptop - MSI GS60 2PE running Windows 10 Home - started giving BSOD's with the DRIVER_POWER_STATE_FAILURE after a seemingly random time when running on the battery. As I'm using it every day for work,
    I depend on the machine and managed by just plugging it in.

    While that works, I know it should be possible to make it work on the battery...

    I've recently "reset this pc" using the build in option in Windows 10, after which I installed all "latest" drivers from the MSI site. I also re-installed all programs required to do my job and play some games.

    Yesterday, Windows wanted to install the Fall Creators Update: I did. Booting the laptop while unplugged now gave me another BSOD, though with a different message: VIDEO_DXGKRNL_FATAL_ERROR. This seems to point to the Intel HD 4600 or Nvidia
    GTX 870M.

    To sum up some other issues I was starting out with...


    • When unplugged, a BSOD occurs after a seemingly random time. (driver_power_state_failure)
      • After updating to the fall creators version, it also throws video_dxgkrnl_fatal_error; feels like a coin flip which one it will show.
    • Bluetooth was failing after a couple of minutes, regardless whether I used it or not and whether the laptop was plugged in or not.
    • Shutting down Windows would sometimes just heat up the CPU, make the fan go haywire and do nothing but turning the screen off.

    I've tried / did:

    • All drivers are up to date. This was verified by using DriverView and manually going over all of the non-Microsoft drivers.
      • This step fixed symptom 2 described above. Next to the latest version there was some patch (or 3 major versions ago) that couldn't be removed by conventional means. The build in troubleshooter actually removed it and bluetooth is now working
        as it should.
      • The HD4600 drivers were removed from the device management and I installed the latest according to the Intel site.
      • DDU was used in safe mode to remove the Nvidia driver and the latest one was installed.
    • BlueScreenViewer shows the minidumps and lots of drivers.
      • The one created when the driver_power_state_failure occurred is useless, as nothing is marked but the ntoskrnl.
      • The one created when the video_dxgkrnl_fatal_error occurred shows ntoskrnl, watchdog and dxgkrnl.
    • A clean boot (disabling all non-Microsoft services and disabling all startup programs) still results in the BSOD.
    • Booting the laptop while plugged in, letting it run for a couple of minutes so everything is started and then unplugging it also seems to work.
      • Yesterday, I unplugged it and could work with it for about 2.5 hours before it called out for power: I doubt the battery is the issue.
      • I was asked to run a battery check (powercfg -energy -output ...) but that doesn't seem to show any issues. (design capacity '55031' Last full
        charge '38556'. The laptop is over three years old.)
    • Starting in safe mode with networking will not result in a BSOD. (At least not within the hour I left it on.)
    • Unchecking 'turn on fast startup' - as suggested in so many posts - in the power settings only causes issues.
      • When unchecked, windows won't shut down properly.
      • When checked, it does shut down normally. This seems to be the
        fix for symptom 3.
    • Running various Windows troubleshooters didn't do much. Only the 'Windows Update' said it had some fixes regarding the database and 'fixed' it.
    • The bios is up to date. (Version E16H2IMS.112)

    Any help would be welcome.


    PS: yes this post looks a lot like my
    previous post
    , but that was marked answered because a moderator thinks all checks suggested can be performed within three days, next to a daily routine.
    Knots23, Sep 8, 2018
  4. alex_o0 Win User



    I have been getting a BSoD at random and unable to detect the cause.


    I have reset windows 10 to default settings (keeping files) with no luck.

    I am working off a desktop.

    Here is the mini memory dump.

    Amy help would be appreciated
    alex_o0, Sep 8, 2018




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