Windows 10: BSOD DRIVER_POWER_STATE_FAILURE on shutdown/restart and it shutting down for very long time...

hi everyone

i recently get bsod everytime i try to shut down/restart my windows. It's display DRIVER_POWER_STATE_FAILURE

i managed to locate and analyze the minidump in C:\Windows\minidump with WinDbg, but i dont understand the results of what cause the bsod or something.


12: kd> !analyze -v

*******************************************************************************

* *

* Bugcheck Analysis *

* *

*******************************************************************************



DRIVER_POWER_STATE_FAILURE 9f

A driver has failed to complete a power IRP within a specific time.

Arguments:

Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp

subsystem.

Arg2: 000000000000012c, Timeout in seconds.

Arg3: ffffaf0c68ba3040, The thread currently holding on to the Pnp lock.

Arg4: fffff401ca4c3880, nt!TRIAGE_9F_PNP on Win7 and higher



Debugging Details:

------------------



*** WARNING: Unable to verify timestamp for mssmbios.sys

Implicit thread is now ffffaf0c`68ba3040

*** WARNING: Unable to verify timestamp for raspptp.sys

*** WARNING: Unable to verify timestamp for ndis.sys

*** WARNING: Unable to verify timestamp for win32k.sys



KEY_VALUES_STRING: 1



Key : Analysis.CPU.Sec

Value: 3



Key : Analysis.DebugAnalysisProvider.CPP

Value: Create: 8007007e on DESKTOP-VPA5I2Q



Key : Analysis.DebugData

Value: CreateObject



Key : Analysis.DebugModel

Value: CreateObject



Key : Analysis.Elapsed.Sec

Value: 214



Key : Analysis.Memory.CommitPeak.Mb

Value: 80



Key : Analysis.System

Value: CreateObject





BUGCHECK_CODE: 9f



BUGCHECK_P1: 4



BUGCHECK_P2: 12c



BUGCHECK_P3: ffffaf0c68ba3040



BUGCHECK_P4: fffff401ca4c3880



DRVPOWERSTATE_SUBCODE: 4



FAULTING_THREAD: ffffaf0c68ba3040



CUSTOMER_CRASH_COUNT: 1



BAD_STACK_POINTER: fffff401ca4c3848



STACK_TEXT:

fffff401`ce6450f0 fffff805`4e2dffa0 : ffffc681`f51c7180 00000000`ffffffff 00000000`00000000 ffffaf0c`5d5c2158 : nt!KiSwapContext+0x76

fffff401`ce645230 fffff805`4e2df4cf : 7b3e7cff`0000000f 00000000`00000002 fffff401`ce6453f0 00000000`00000000 : nt!KiSwapThread+0x500

fffff401`ce6452e0 fffff805`4e2ded73 : 00000000`00000000 fffff805`00000000 00000000`00000000 ffffaf0c`68ba3180 : nt!KiCommitThreadWait+0x14f

fffff401`ce645380 fffff805`51cdfa0d : ffffaf0c`60e58fc8 00000000`00000000 00000000`00000000 ffffaf0c`5ed26e00 : nt!KeWaitForSingleObject+0x233

fffff401`ce645470 fffff805`51d08396 : ffffaf0c`5ef95a50 fffff805`521c3048 ffffaf0c`6292de30 fffff805`9a8c741c : NETIO!NmrpWaitForModuleDeregisterComplete+0x71

fffff401`ce6454d0 fffff805`9a8c7727 : ffffaf0c`5ef95a00 fffff805`521c3000 00000000`00000000 00000000`00000000 : NETIO!NmrWaitForClientDeregisterComplete+0x16

fffff401`ce645500 ffffaf0c`5ef95a00 : fffff805`521c3000 00000000`00000000 00000000`00000000 fffff805`521c3048 : raspptp+0x7727

fffff401`ce645508 fffff805`521c3000 : 00000000`00000000 00000000`00000000 fffff805`521c3048 fffff805`9a8d5ace : 0xffffaf0c`5ef95a00

fffff401`ce645510 00000000`00000000 : 00000000`00000000 fffff805`521c3048 fffff805`9a8d5ace 00000000`000000de : ndis+0xe3000





STACK_COMMAND: .thread 0xffffaf0c68ba3040 ; kb



SYMBOL_NAME: NETIO!NmrpWaitForModuleDeregisterComplete+71



MODULE_NAME: NETIO



IMAGE_NAME: NETIO.SYS



IMAGE_VERSION: 10.0.19041.1124



BUCKET_ID_FUNC_OFFSET: 71



FAILURE_BUCKET_ID: 0x9F_4_STACKPTR_ERROR_NETIO!NmrpWaitForModuleDeregisterComplete



OS_VERSION: 10.0.19041.1



BUILDLAB_STR: vb_release



OSPLATFORM_TYPE: x64



OSNAME: Windows 10



FAILURE_ID_HASH: {2bf103b5-626f-c1ce-bd7a-86aacd0c880a}



Followup: MachineOwner

---------



12: kd> dt nt!TRIAGE_9F_PNP fffff401ca4c3880

Symbol nt!TRIAGE_9F_PNP not found.

12: kd> !analyze -v

*******************************************************************************

* *

* Bugcheck Analysis *

* *

*******************************************************************************



DRIVER_POWER_STATE_FAILURE 9f

A driver has failed to complete a power IRP within a specific time.

Arguments:

Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp

subsystem.

Arg2: 000000000000012c, Timeout in seconds.

Arg3: ffffaf0c68ba3040, The thread currently holding on to the Pnp lock.

Arg4: fffff401ca4c3880, nt!TRIAGE_9F_PNP on Win7 and higher



Debugging Details:

------------------



Implicit thread is now ffffaf0c`68ba3040



KEY_VALUES_STRING: 1



Key : Analysis.CPU.Sec

Value: 1



Key : Analysis.DebugAnalysisProvider.CPP

Value: Create: 8007007e on DESKTOP-VPA5I2Q



Key : Analysis.DebugData

Value: CreateObject



Key : Analysis.DebugModel

Value: CreateObject



Key : Analysis.Elapsed.Sec

Value: 7



Key : Analysis.Memory.CommitPeak.Mb

Value: 81



Key : Analysis.System

Value: CreateObject





BUGCHECK_CODE: 9f



BUGCHECK_P1: 4



BUGCHECK_P2: 12c



BUGCHECK_P3: ffffaf0c68ba3040



BUGCHECK_P4: fffff401ca4c3880



DRVPOWERSTATE_SUBCODE: 4



FAULTING_THREAD: ffffaf0c68ba3040



CUSTOMER_CRASH_COUNT: 1



PROCESS_NAME: System



BAD_STACK_POINTER: fffff401ca4c3848



STACK_TEXT:

fffff401`ce6450f0 fffff805`4e2dffa0 : ffffc681`f51c7180 00000000`ffffffff 00000000`00000000 ffffaf0c`5d5c2158 : nt!KiSwapContext+0x76

fffff401`ce645230 fffff805`4e2df4cf : 7b3e7cff`0000000f 00000000`00000002 fffff401`ce6453f0 00000000`00000000 : nt!KiSwapThread+0x500

fffff401`ce6452e0 fffff805`4e2ded73 : 00000000`00000000 fffff805`00000000 00000000`00000000 ffffaf0c`68ba3180 : nt!KiCommitThreadWait+0x14f

fffff401`ce645380 fffff805`51cdfa0d : ffffaf0c`60e58fc8 00000000`00000000 00000000`00000000 ffffaf0c`5ed26e00 : nt!KeWaitForSingleObject+0x233

fffff401`ce645470 fffff805`51d08396 : ffffaf0c`5ef95a50 fffff805`521c3048 ffffaf0c`6292de30 fffff805`9a8c741c : NETIO!NmrpWaitForModuleDeregisterComplete+0x71

fffff401`ce6454d0 fffff805`9a8c7727 : ffffaf0c`5ef95a00 fffff805`521c3000 00000000`00000000 00000000`00000000 : NETIO!NmrWaitForClientDeregisterComplete+0x16

fffff401`ce645500 ffffaf0c`5ef95a00 : fffff805`521c3000 00000000`00000000 00000000`00000000 fffff805`521c3048 : raspptp+0x7727

fffff401`ce645508 fffff805`521c3000 : 00000000`00000000 00000000`00000000 fffff805`521c3048 fffff805`9a8d5ace : 0xffffaf0c`5ef95a00

fffff401`ce645510 00000000`00000000 : 00000000`00000000 fffff805`521c3048 fffff805`9a8d5ace 00000000`000000de : ndis+0xe3000





STACK_COMMAND: .thread 0xffffaf0c68ba3040 ; kb



SYMBOL_NAME: NETIO!NmrpWaitForModuleDeregisterComplete+71



MODULE_NAME: NETIO



IMAGE_NAME: NETIO.SYS



IMAGE_VERSION: 10.0.19041.1124



BUCKET_ID_FUNC_OFFSET: 71



FAILURE_BUCKET_ID: 0x9F_4_STACKPTR_ERROR_NETIO!NmrpWaitForModuleDeregisterComplete



OS_VERSION: 10.0.19041.1



BUILDLAB_STR: vb_release



OSPLATFORM_TYPE: x64



OSNAME: Windows 10



FAILURE_ID_HASH: {2bf103b5-626f-c1ce-bd7a-86aacd0c880a}



Followup: MachineOwner

---------



12: kd> g

^ No runnable debuggees error in 'g'

12: kd> dt nt!TRIAGE_9F_PNP fffff401ca4c3880

Symbol nt!TRIAGE_9F_PNP not found.

12: kd> dt nt!TRIAGE_9F_POWER fffff401ca4c3880

Symbol nt!TRIAGE_9F_POWER not found.

12: kd> lmvm NETIO

Browse full module list

start end module name

fffff805`51cc0000 fffff805`51d58000 NETIO # pdb symbols C:\Program Files x86\Windows Kits\10\Debuggers\x64\sym\netio.pdb\051CF92991997A809C82B91CE13D83B01\netio.pdb

Loaded symbol image file: NETIO.SYS

Mapped memory image file: C:\Program Files x86\Windows Kits\10\Debuggers\x64\sym\NETIO.SYS\55AF747898000\NETIO.SYS

Image path: \SystemRoot\system32\drivers\NETIO.SYS

Image name: NETIO.SYS

Browse all global symbols functions data

Image was built with /Brepro flag.

Timestamp: 55AF7478 This is a reproducible build file hash, not a timestamp

CheckSum: 0009B825

ImageSize: 00098000

File version: 10.0.19041.1124

Product version: 10.0.19041.1124

File flags: 0 Mask 3F

File OS: 40004 NT Win32

File type: 3.6 Driver

File date: 00000000.00000000

Translations: 0409.04b0

Information from resource tables:

CompanyName: Microsoft Corporation

ProductName: Microsoft® Windows® Operating System

InternalName: netio.sys

OriginalFilename: netio.sys

ProductVersion: 10.0.19041.1124

FileVersion: 10.0.19041.1124 WinBuild.160101.0800

FileDescription: Network I/O Subsystem

LegalCopyright: © Microsoft Corporation. All rights reserved.


i was thinking that the cause is my network adapter, so i should send ss of my device manager here:



Sorry for my bad english.

If there's anything else I can do to help you help me, please let me know. Thank you in advance for your time.

:)

 

BSOD on shutdown and restarts

I keep getting BSOD when my computer restarts or shutdowns. It will say "DRIVER_POWER_STATE_FAILURE" on the BSOD. I have double checked system files to make sure none are corrupted and also tested my memory on the memory diagnostic tool and it passed without
any issues.

here are the dump files if that helps

minidump.zip

thanks!

 

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