Discus and support BSOD (DRIVER_POWER_STATE_FAILURE) in Windows 10 BSOD Crashes and Debugging to solve the problem; I updated my bios, it failed but my PC still works so here are the BSOD informations (these are different) : (1) IMAGE_NAME: pci.sys... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by davidDaniel123, Dec 10, 2019.


    I updated my bios, it failed but my PC still works so here are the BSOD informations (these are different) :


    IMAGE_NAME: pci.sys


    MODULE_NAME: pci

    FAULTING_MODULE: fffff80059080000 pci


    MODULE_NAME: dxgkrnl

    IMAGE_NAME: dxgkrnl.sys


    IMAGE_VERSION: 10.0.18362.449

    BSOD occurs when a program crashes (Not Responding)

    Can someone tell me why is this happening? Please?

    I don't know if it's because the failed bios update and that update was from windows, i didn't update it manually

    davidDaniel123, Dec 10, 2019


    I have a laptop ASUS X550JK, I get the BSOD with DRIVER_POWER_STATE_FAILURE, it happens randomly, Before the BSOD occurs, I notice a rise in CPU temperature and the fan makes noise


    When I check the dump file, I get this :


    What I've tried:

    1. I've tried to install Windows 10 with USB and CD/DVD Drive as
      well, but the same issue happened every time.
    2. I've updated all drivers (using Driver Booster,Driver
      and DriverPack solution).
    3. I've changed some Power settings.

    NOTE: With Linux (Ubuntu 19.04 & Mint), everything works just fine, I've used Linux for 1 week, and I didn't face any issue with it.

    Can anyone help me to get resolve this issue, I've spent a lot of time to solve it with no success
    Mouaad Abdelghafour AITALI, Dec 10, 2019
  3. Arul_D Win User


    Thank you for contacting Microsoft Community.

    We understand the inconvenience you have experienced.

    I would suggest you to refer to the following suggestion provided by SpiritX MS MVP replied on January 25, 2016 and check if it helps. Refer to the below link:



    Hope this information is helpful. If you need any further assistance, please feel free to reply.
    Arul_D, Dec 10, 2019
  4. Knots23 Win User


    BSOD when running on battery - driver_power_state_failure



    Since a few months my laptop - MSI GS60 2PE running Windows 10 Home - started giving BSOD's with the DRIVER_POWER_STATE_FAILURE after a seemingly random time when running on the battery. As I'm using it every day for work,
    I depend on the machine and managed by just plugging it in.

    While that works, I know it should be possible to make it work on the battery...

    I've recently "reset this pc" using the build in option in Windows 10, after which I installed all "latest" drivers from the MSI site. I also re-installed all programs required to do my job and play some games.

    Yesterday, Windows wanted to install the Fall Creators Update: I did. Booting the laptop while unplugged now gave me another BSOD, though with a different message: VIDEO_DXGKRNL_FATAL_ERROR. This seems to point to the Intel HD 4600 or Nvidia
    GTX 870M.

    To sum up some other issues I was starting out with...


    • When unplugged, a BSOD occurs after a seemingly random time. (driver_power_state_failure)
      • After updating to the fall creators version, it also throws video_dxgkrnl_fatal_error; feels like a coin flip which one it will show.
    • Bluetooth was failing after a couple of minutes, regardless whether I used it or not and whether the laptop was plugged in or not.
    • Shutting down Windows would sometimes just heat up the CPU, make the fan go haywire and do nothing but turning the screen off.

    I've tried / did:

    • All drivers are up to date. This was verified by using DriverView and manually going over all of the non-Microsoft drivers.
      • This step fixed symptom 2 described above. Next to the latest version there was some patch (or 3 major versions ago) that couldn't be removed by conventional means. The build in troubleshooter actually removed it and bluetooth is now working
        as it should.
      • The HD4600 drivers were removed from the device management and I installed the latest according to the Intel site.
      • DDU was used in safe mode to remove the Nvidia driver and the latest one was installed.
    • BlueScreenViewer shows the minidumps and lots of drivers.
      • The one created when the driver_power_state_failure occurred is useless, as nothing is marked but the ntoskrnl.
      • The one created when the video_dxgkrnl_fatal_error occurred shows ntoskrnl, watchdog and dxgkrnl.
    • A clean boot (disabling all non-Microsoft services and disabling all startup programs) still results in the BSOD.
    • Booting the laptop while plugged in, letting it run for a couple of minutes so everything is started and then unplugging it also seems to work.
      • Yesterday, I unplugged it and could work with it for about 2.5 hours before it called out for power: I doubt the battery is the issue.
      • I was asked to run a battery check (powercfg -energy -output ...) but that doesn't seem to show any issues. (design capacity '55031' Last full
        charge '38556'. The laptop is over three years old.)
    • Starting in safe mode with networking will not result in a BSOD. (At least not within the hour I left it on.)
    • Unchecking 'turn on fast startup' - as suggested in so many posts - in the power settings only causes issues.
      • When unchecked, windows won't shut down properly.
      • When checked, it does shut down normally. This seems to be the
        fix for symptom 3.
    • Running various Windows troubleshooters didn't do much. Only the 'Windows Update' said it had some fixes regarding the database and 'fixed' it.
    • The bios is up to date. (Version E16H2IMS.112)

    Any help would be welcome.


    PS: yes this post looks a lot like my
    previous post
    , but that was marked answered because a moderator thinks all checks suggested can be performed within three days, next to a daily routine.
    Knots23, Dec 10, 2019



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