Windows 10: BSOD Due to Driver Issues

Hi MS Community,


I've recently built a new PC for gaming and have encountered BSOD a few times this week. I ran driver verifier and my computer crashed on boot up, so I think it's safe to say this is a driver issue. I'm not sure how to read the DMP file, so I was hoping someone here could help.


PC Specs:

CPU - AMD Ryzen 3900x

Motherboard - Gigabyte Aorus x570 Master

RAM - Gskill Trident RGB 32GB

GPU - EVGA Nvidia RTX 2070

PSU - EVGA Supernova 750


Please let me know if you need any more specs.


Necessary files for diagnosis - https://drive.google.com/drive/folders/197cSIJQrbyGwivw7P50eVsLKTkFWN0J4?usp=sharing


Happy to provide any additional info if necessary, thank you for all of your support!

:)

 

BSOD- atikmpag.sys

This is most likely due to an installation/upgrade error with ATI driver's. I suggest doing DriveSweeper and the following:

• Drivesweeper all drivers & in Safe Mode
• Unistall all drivers that aren't used in DriveSweeper (CCC Profiler Updates, MSI AfterBurner, anything related to ATI that use's it's drivers.)
• After you do this, the first thing you need to do is go into Device Manager and Unistall your ATI Drivers

Once your done, restart the PC and then try installing the latest drivers.


I had several issues with this in the past, but I overcame it with logical reasoning and whenever I have a driver issue, I just use these steps and I always overcome the problem.

Best of luck! *Toast :toast:

 

BSOD - driver IRQL not less or equal (storport.sys)

Hi,

Thank you for posting the query on Microsoft Community.

I am sorry to know that you are facing issues with ‘BSOD driver IRQL not less or equal’. This could be due to driver issue. I suggest you to update the drivers by visiting manufacturer's website and check if that helps.

Update the drivers for this device

To do this, follow these steps:

1. In Device Manager, click the Driver tab in the device's Properties dialog box.

2. Click Update Driver to start the Hardware Update Wizard.

3. Follow the instructions to update the driver.

If the issue persist I would suggest you to install the latest driver in compatibility mode and check if issue persist.

Follow the steps below on how to install driver in compatibility mode:

1. Download the driver from the manufacturer’s website and save it on your local disk.

2. Right click on the setup file of the driver and select “Properties”.

3. Select “Compatibility” Tab.

4. Place a check mark next to “Run this program in Compatibility mode” and select operating system from the drop down list.

5. Let the driver install and then check the functionality.

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

 

BSOD: Windows 10 - driver issues, looking for solutions

Hi Steve,



Thank you for posting your query in Microsoft Community. Let me help you.



If you see an error message VIDEO_TDR_FAILURE with blue screen (BSOD), it indicates that driver related to Graphics Card stops responding or malfunctioning. At that point of time system will restart automatically to prevent data loss
and to restore the things to their default.



The most common reason for this issue is that due to incompatible graphics card drivers or graphics device is being overloaded beyond its capabilities. Please check and ensure that your system is running with latest Windows 10 compatible graphics card
drivers. Follow the below mentioned steps and see if they helps.



Try updating the Graphics card drivers from device manager and check if it helps:

• 
  Open run command by pressing Windows key + R and type “devmgmt.msc” (without quotes) and hit Enter.
  
• 
  Spot and expand the “Display adapters”.
  
• 
  Right click on the Graphics card driver and select “Update Driver Software”. When it prompts to choose an option
  How do you want to search driver, then go with Search automatically for updated driver software.
  If you have a driver available on your PC, then select Browse my computer for driver software,
  then select the appropriate location, where the driver located on your PC for updating it. (Ensure that PC is connected to Internet while performing this step)
  
• 
  Once this is done, restart the computer to check the problem fixed. If it doesn't fix the issue, then Right click on the same driver and select “Uninstall” then restart the system and let the system install the
  driver automatically on Start. Check and see if it resolve the issue. (Recommended step)
  

Check if it helps.



Also I suggest you to install all the pending updates issued by Microsoft and check if it resolves the issue.



Keep us posted on the issue. We will be happy to assist you accordingly.