Windows 10: BSOD during regular use

Please run the DM Log Collector and upload the zip.
HIDCLASS.sys is a library driver
Driver Reference Table - HIDCLASS.SYS

 

Here is the result of the DM log collector:

Attachment 49980

Thanks

 

Is Windows Update Windows 10 10586 available?






Diagnostics Test

System File Check
Please try following:

• Open an admin command prompt
• Copy/paste "sfc/scannow" (without quotes) and press enter
• When it finished reboot your system
• Open again an admin command prompt
• Enter sfc/scannow again

If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation" after the second SFC, please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.

 

I just checked for new updates and it looks like no, 10 10586 isn't available. According to command prompt I'm running 10.0.10240.

I ran SFC twice (before and after rebooting) and got errors on both runs about corrupt files that could not be fixed. I've zipped both logs and attached them below:

Attachment 49985

 

I requested help for the log, but appearently didnt get it. Code: 2015-11-22 14:27:09, Info CSI 000053fd [SR] Cannot verify component files for Microsoft-Windows-OfflineFiles-Extend-APIs.Resources, Version = 10.0.10240.16384, pA = amd64, Culture = [l:10{5}]"en-US", nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, manifest is damaged (FALSE) 2015-11-22 14:27:09, Info CSI 000053fe [SR] Cannot verify component files for Microsoft-Windows-OfflineFiles-UI-D-LanguagePack, Version = 10.0.10240.16384, pA = amd64, Culture = [l:10{5}]"en-US", nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, manifest is damaged (FALSE) 2015-11-22 14:27:09, Info CSI 000053ff [SR] Cannot verify component files for Microsoft-Windows-OfflineFiles-Service.Resources, Version = 10.0.10240.16384, pA = amd64, Culture = [l:10{5}]"en-US", nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, manifest is damaged (FALSE) 2015-11-22 14:27:09, Info CSI 00005400 [SR] Cannot verify component files for Microsoft-Windows-Online-Setup-State-On-Full, Version = 10.0.10240.16384, pA = amd64, nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, manifest is damaged (FALSE)[/quote] Please try following command in admin command prompt
Code: DISM /Online /Cleanup-Image /RestoreHealth[/quote] If there are problems with RestoreHealth, please follow step 6 or 7 (depending on the file you have from the download) from the tutorial DISM - Repair Windows 10 Image - Tutorial

 

Hi,

I tried running the command and it fails even when I specify a source with error 0x800f081f. As you can see from the screenshot I have the ISO file mounted and I am using an Admin command prompt to specify the source. The log file is too large (I tried several times) so here is a dropbox link: Dropbox - dism.log

Attachment 51104

 

That could be due to the RTM version difference, 10240 and 10586 but I'm not too sure.
Are you delaying updates? For the Windows 10 10586 update, I also haven't yet received it but don't know why.

 

I checked for updates manually and was able to update to 10586. From there I was able to use DISM to repair my image. I used sfc /scannow to double check and after the second run it says Windows Resource Protection did not find any integrity violations so it seems to have worked.

Is there anything else I should do? Or should I give it a few days to see if I get any BSODs?

Thank you so much! I wouldn't have gotten this far on my own.

 

2nd, see if you get more bluescreens.

 

I got another blue screen but it looks like it's complaining about a driver for Norton Antivirus. I've attached the minidump.

Thanks!

Attachment 51623

 

A single dump is not enough.

 

Here is the DM Log Collector results:

Attachment 51751

Thanks!

 

According to the files, multiple drivers of Norton have been flagged.
Uninstall Norton and use Windows Defender as alternative while troubleshooting.
Norton/Symantec - Uninstall Completely - Windows 7 Help Forums
Code: ffffd000`28d32918 fffff801`d2a4023dUnable to load image \SystemRoot\System32\Drivers\N360x64\1605050.00F\SRTSP64.SYS, Win32 error 0n2 *** WARNING: Unable to verify timestamp for SRTSP64.SYS *** ERROR: Module load completed but symbols could not be loaded for SRTSP64.SYS SRTSP64+0xa023d ffffd000`28d326a0 fffff801`d3787a60Unable to load image \SystemRoot\system32\drivers\N360x64\1605050.00F\Ironx64.SYS, Win32 error 0n2 *** WARNING: Unable to verify timestamp for Ironx64.SYS *** ERROR: Module load completed but symbols could not be loaded for Ironx64.SYS Ironx64+0x37a60 *** WARNING: Unable to verify timestamp for SYMEFASI64.SYS *** ERROR: Module load completed but symbols could not be loaded for SYMEFASI64.SYS[/quote]

 

I uninstalled Norton completely and have been running with just Windows Defender for a bit and I've still been getting occasional BSODs. They are no where near as common as the ones I was getting previously. I ran the DM log collector again and the first blue screen after I uninstalled Norton was on Dec. 14th.

Attachment 55455

Thanks!

 

Following links display drivers that are outdated, recommended to update them.
Driver Reference Table - WmXlCore.sys
Driver Reference Table - WmBEnum.sys
Driver Reference Table - bwcW8x64.sys
Driver Reference Table - e22w8x64.sys
Driver Reference Table - mvs91xx.sys
Driver Reference Table - SaiMini.sys
Driver Reference Table - SaiBus.sys
Driver Reference Table - iaStorA.sys
Driver Reference Table - TeeDriverx64.sys
Driver Reference Table - SeLow_x64.sys