Windows 10: BSOD, freezes and black screen on desktop and in a variety of games

Discus and support BSOD, freezes and black screen on desktop and in a variety of games in Windows 10 BSOD Crashes and Debugging to solve the problem; Greetings TenForums, I assembled this new PC back in March. Due to a defective RAM stick, I have had to wait until recently to actually put it to... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by TootleDoo, May 9, 2019.

  1. TootleDoo Win User

    BSOD, freezes and black screen on desktop and in a variety of games


    Greetings TenForums,


    I assembled this new PC back in March. Due to a defective RAM stick, I have had to wait until recently to actually put it to use.

    Unfortunately, I am experiencing problems when playing games, and in one instance even just messing around on the desktop.

    After a seemingly random amount of playtime, either the image freezes (sound can still be heard) or the screen goes black (monitor claiming "no input signal"). Whether the gameplay returns after freezing seems to also be random, and in the event it does not, a hard reset is required.

    Only one BSOD has happened so far, which was almost immediately after restarting from a black screen.

    A friend with almost identical hardware had experienced a similar issue, and recommended updating the Ethernet driver. After having done so, the problems unfortunately still persist, with the exception of BSOD, which has yet to happen again.

    I have attached both the DM and Beta Log collector files.

    Any help will be greatly appreciated.


    Kind regards,
    .

    :)
     
    TootleDoo, May 9, 2019
    #1

  2. Unable to play video games on Windows 10, black screen after log-in screen

    Hi Natasha,

    Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

    I understand the inconvenience you are facing with accessing the Windows 10 operating system, we will help you with this issue.

    Do let us know the following to assist you better with this issue:

    • From where are you trying to play the video games (downloaded/ from website)?
    • If you are playing games from website which browser are you using?
    • Were you able to see any error code/ error message when the game crashes?
    • Are you able log-in to your computer?

    This issue might have occurred due to corrupted/ outdated display drivers.

    As you see black screen while logging to the desktop, I suggest you to refer to the below Microsoft article about this issue, try the troubleshooting steps and check if it helps.

    Black screen after upgrading to Windows 10

    Also, I suggest you to install all the pending updates on your device.

    Steps:

    • Connect to the internet.
    • Press Windows key and type
      updates
      .
    • Click on Check for updates.
    • Under Windows Updates, click on
      Check for updates.
    • Try to install the updates being shown.

    Hope it helps. Kindly update the status of this issue and required information, we will be happy to help you further.
     
    Deepika Gowda, May 9, 2019
    #2
  3. Peer_Sam Win User
    Black screen after Windows update.

    Hi Crystel,

    Thank you for writing to Microsoft Community Forums.

    • Were you able to get to the desktop screen after you restarted the system?
    • When the screen was blank, were you able to see the cursor on the screen?
    • Did you get any error code or error message?

    Please get back to us with answers to above questions, for us to suggest the appropriate troubleshooting steps.

    Meanwhile, I suggest to try the steps mentioned in the article below and let us know if it helps.

    Troubleshoot black screen or blank screen errors

    We look forward for your reply.

    Thanks,

    Peer Samie

    Microsoft Community-Moderator
     
    Peer_Sam, May 9, 2019
    #3
  4. Arul_D Win User

    BSOD, freezes and black screen on desktop and in a variety of games

    Black Screen on Startup

    Hello,

    Could you please answer few questions:


    • When you say “Now, nothing is on my desktop” what exactly are you referring to?

    • Are you getting black screen after Sign in?
    If you are getting black screen after sign in, I would suggest you to follow the steps mentioned in the below help article and check if it helps.

    Troubleshoot black screen problems

    http://windows.microsoft.com/en-in/windows-10/troubleshoot-black-screen-problems

    Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.
     
    Arul_D, May 9, 2019
    #4
Thema:

BSOD, freezes and black screen on desktop and in a variety of games

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