Windows 10: BSOD Frequently and Random,preliminary troubleshooting tried

Hi all, this is a fun one. Would really appreciate someone's help with more experience than me. Thank you in advance!

Symptoms:
BSOD randomly, can be doing anything, Chrome, gaming, downloading, doesn't seem to occur if computer is idle.

Troubleshooting steps performed:

Followed these instructions here, WinDBG - The Basics for Debugging Crash Dumps in Windows 10, found lots of error codes ranging from 0x1A, to 0x4E, to 0xDE. Also pointed to various different drivers, including nvlddmkm.sys that so I thought may be bad gfx driver error. However, see below.
-Used Windows Driver Verifier following instructions on this forum, did not seem to cause more or less BSODs, still random and frequent.
-Ran in safe mode, no networking or graphics, still randomly BSODs.
-Disconnected gfx card, uninstalled NVIDIA driver and used DDU to wipe NVIDIA drivers, used integrated Intel gfx with via HDMI connection, still BSODs randomly.
-Removed gfx card, SSD, PSU and placed in another computer (Haswell architecture, so couldn't swap memory or CPU in to test), ran intense games such as Metro Last Light for hours, no issues. Used for full day no issues.

Thought ok, maybe memory issue then?
-Ran in safe mode with one DIMM in each of the two slots (4 different combinations), still randomly BSODs.
-Ran memtest86 for 12 cycles with both DIMMs in, zero errors found.

So collected dumps using DM_log_collector.exe. The hardware configuration I collected the logs/minidumps in is no PCI gfx card installed, both memory DIMMs in. Please see attached. DESKTOP-5T5F3VH-Sun_11_26_2017_100418_84.zip

Thank you again!

:)

 

Multiple BSOD suddenly.

BSOD are more frequent now, seems to be random, doesn't matter what im doing.

 

Frequent random BSODs

Hi,

The 3 Bug_Check were 139, 0A, & 3B. None of the minidumps showed a solid cause.

BiosVersion = 4.6.5

BiosReleaseDate = 02/14/2014

SystemManufacturer = Notebook

SystemProductName = P15SM-A/SM1-A

BaseBoardManufacturer = Notebook

BaseBoardProduct = P15SM-A/SM1-A

CPUID: "Intel(R) Core(TM) i7-4810MQ CPU @ 2.80GHz"

MaxSpeed: 2800

CurrentSpeed: 2794

1. Avast could be involved in the issue or helping to mask the cause. Fully uninstall it and then run its maker's removal tool. Use Windows Defender which in Windows 8/8.1 & 10 is a full antivirus.

Avast - Uninstall Utility

Avast Uninstall Utility | Download aswClear for Avast Removal

List of anti-malware program cleanup/uninstall tools

List of anti-malware product removal tools

Uninstallers (removal tools) for common antivirus software

Uninstallers (removal tools) for common Windows antivirus software

2. Update the BIOS, chipset drivers, and the major on-board and separate device drivers. Especially the RealTek network drivers, video, and razer drivers (see driver update methods below).

Intel Driver Update Utility <-- run this after checking with Notebook maker

Intel® Driver & Support Assistant&

Intel Download Center

Drivers & Software

Intel - Support

http://www.intel.com/p/en_US/support



Intel - Community and Forums

Intel Communities, Blogs, and Social@Intel

RealTek RTL8168 drivers

Realtek

Nvidia - Drivers - Use OPTION 1 to manually enter your driver info to get most current drivers.

Download Drivers | NVIDIA

Nvidia Support - check with Support as it could be a known issue

Nvidia Support

Nvidia Forums - also check for forums as it could be a known issue and/or others likely to have it

http://forums.nvidia.com/

3. Run the memory tests (see methods below).

4. As needed use ALL the methods in the troubleshooters below.

5. After ALL the above if needed run Driver Verifier to see if it can indicate a

CAUSE (see Driver Verifier methods below).

-----------------------------------------------------------

Troubleshoot blue screen errors <-- read this link

http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

BCCode: 3b 0x0000003b <-- read this link

SYSTEM_SERVICE_EXCEPTION

==================================================

This utility makes it easy to see which versions are loaded :

Run DriverView - set VIEW to Hide Microsoft drivers - update those without

Dump in their names (and update BIOS and chipset drivers).

DriverView - Free - utility displays the list of all device drivers currently loaded

on your system. For each driver in the list, additional useful information is

displayed: load address of the driver, description, version, product name,

company that created the driver, and more.

DriverView: Loaded Windows Drivers List



For Drivers check System Maker as fallbacks and Device Maker's which are the

most current. Control Panel - Device Manager - Display Adapter - write down

the make and complete model of your video adapter - double click - Driver's

tab - write down the version info. Now click UPdate Driver (this may not do

anything as MS is far behind certifying drivers) - then Right Click - Uninstall -

REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard

if 3rd party with their own software and drivers and any other major device drivers

you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and

then Device Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their

latest versions. (Look for BIOS, Chipset, and software updates at System Maker's

site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN -

REBOOT after each installation.

Always check in Device Manager - Drivers tab to be sure the version you are

installing actually shows up. This is because some drivers rollback before the

latest is installed (sound drivers particularly do this) so install a driver - reboot

- check to be sure it is installed and repeat as needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER -

heck manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.

How to Find and Download Drivers



====================================================

Memory tests do not catch all errors such as mismatched memory (possible even

for sticks that appear to be identical) and when faster memory is placed in system

behind slower memory. So it is best to also swap sticks in and out to check for

those even if all memory tests fail to show a problem.

To test RAM check here - let it run 4+ hours or so. <-- best method

www.memtest.org

MemTestX86 - Test RAM With

MemTest86+ - Test RAM

For the Windows Memory Diagnostic Tool.

Type in Cortana's search box -> Windows Memory Diagnostics

at top of list - click it. in Windows 8/8.1/10 the name is "Windows Memory

Diagnostic".



================================================

After doing ALL the updates you can, and if the issue continues, then run

DriverVerifier.

Driver Verifier can help find some BSOD issues :

Using Driver Verifier to identify issues with Windows drivers for advanced users

http://support.microsoft.com/kb/244617

How To Troubleshoot Driver Problems in Windows Vista or 7. (8/8.1 and 10

are essentially the same).

http://www.winvistaclub.com/t79.html

Using Driver Verifier

https://msdn.microsoft.com/en-us/li...448(v=vs.85).aspx?f=255&MSPPError=-2147217396

WINKEY + X - RUN - type in -> verifier /reset hit enter to disable

Use BlueScreenView to see if there is a driver specified in the error message.

Also check with MyEventViewer at the time of the BlueScreen.

If Driver Verifier creates a minidump upload it and post the link here so we can

analyze it.

Hope this helps.

--------------------------------------------------------------------------------------------

Rob Brown -
Microsoft MVP <- profile - Windows and Devices for IT : Bicycle - Mark Twain said it right.

 

Hi tigger3k,

Welcome to 10forums *Smile

Unfortunately I cannot specify what part may be the cause, but it sounds like you have limited your options to the CPU and motherboard.

It is unlikely that the RAM is the cause when each stick is separatedly tested with the same result.

 

Thanks for the interest and welcome axe0, yeah, funny thing is I RMAd this mobo with EVGA already, but I told them it was an issue with my my PCI-E 3. slot, which was wrong, should have diagnosed it more prior to shipping it back to them. Though, I was hoping they would diagnose the issue and fix then send back to me. Not sure what they did or did not do actually. I am really hoping it is not my CPU. Wondering if it was my CPU if heat could have caused it from overclocking? But don't CPUs shut down automatically if overheated now? and I never had it auto shut down before do to CPU overheating.

 

AFAIK, from my own system, only if it is in the BIOS configured that if something has reached a certain temperature the system will shut down.

Do you have anything else overclocked, RAM, GPU? Overclocking is known for being a cause with BSODs.

 

It was the mobo, I found one another z270 board, swapped it and everything work. Guessing something wrong with cpu pins most likely.