Windows 10: BSOD hal.dll+395cf during idle, youtube, or web surfing

Hey all,

I've been getting BSODs from hal.dll as well as ntoskrnl.exe in increasing frequency the past few days. I've attached the debug zip file and also taken a look at it, but can't seem to find the problem.

Currently the only thing that has changed in the past two months is that I've upgraded my graphics card to a MSI GTX 1080. The BSODs have been occurring only for the past few weeks, and the past few days more noticeably.

I'm updating drivers and installing updates on every piece of hardware I own as we speak, because my temperatures seem to be okay, (CPU 52, MB 36, GTX 61) and I do not overclock my system.

Thanks for any help you can give me!

Attachment 148390

:)

 

"Display Driver Has Stopped Responding and Has Recovered" on Windows 10 Nvidia

Thanks for the reply.

The error happens randomly, meaning during games, while surfing the web, and while idle. I Have already tried the most recent driver updates and they didn't help at all.

 

Windows 10 Pro 64bit BSOD problem DRIVER_IRQL_NOT_LESS_OR_EQUAL (wdf01000.sys)

UPDATE:

I ran SFC thee times and DISM once (each) and I still encountered three BSODs after. I did not turn off Norton 360 because I'm still trying to figure out how to turn it off and turn windows defender
on...also, windows doesn't exactly have a stellar reputation in terms of protection...so I'm a bit apprehensive.

Oh, I'm not sure if this is helpful, but I only ever get the BSODs when I surf or idle. It has never happened during gaming sessions.

EDIT: I relented and uninstalled Norton 360, and started using Windows Defender. I'll keep you posted if a BSOD happens again.

 

Update:
I ran the following commands in the administrative cmd prompt with no issues found

sfc /scannow
dism /online /cleanup-image /restorehealth
chkdsk /scan

They all passed

 

Dumps are all the same error:
Code: BugCheck 124, {0, ffffd10b0483f028, bf800000, 124} *** ERROR: Module load completed but symbols could not be loaded for NTFS.sys Probably caused by : GenuineIntel[/quote] Code: WHEA_UNCORRECTABLE_ERROR (124) A fatal hardware error has occurred. Parameter 1 identifies the type of error source that reported the error. Parameter 2 holds the address of the WHEA_ERROR_RECORD structure that describes the error conditon. Arguments: Arg1: 0000000000000000, Machine Check Exception Arg2: ffffd10b0483f028, Address of the WHEA_ERROR_RECORD structure. Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value. Arg4: 0000000000000124, Low order 32-bits of the MCi_STATUS value.[/quote] Code: 2: kd> !errrec ffffd10b0483f028 =============================================================================== Common Platform Error Record @ ffffd10b0483f028 ------------------------------------------------------------------------------- Record Id : 01d312730f036deb Severity : Fatal (1) Length : 928 Creator : Microsoft Notify Type : Machine Check Exception Timestamp : 8/11/2017 7:46:45 (UTC) Flags : 0x00000000 =============================================================================== Section 0 : Processor Generic ------------------------------------------------------------------------------- Descriptor @ ffffd10b0483f0a8 Section @ ffffd10b0483f180 Offset : 344 Length : 192 Flags : 0x00000001 Primary Severity : Fatal Proc. Type : x86/x64 Instr. Set : x64 Error Type : Cache error Operation : Generic Flags : 0x00 Level : 0 CPU Version : 0x00000000000306c3 Processor ID : 0x0000000000000004 =============================================================================== Section 1 : x86/x64 Processor Specific ------------------------------------------------------------------------------- Descriptor @ ffffd10b0483f0f0 Section @ ffffd10b0483f240 Offset : 536 Length : 128 Flags : 0x00000000 Severity : Fatal Local APIC Id : 0x0000000000000004 CPU Id : c3 06 03 00 00 08 10 04 - bf fb da 7f ff fb eb bf 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 Proc. Info 0 @ ffffd10b0483f240 =============================================================================== Section 2 : x86/x64 MCA ------------------------------------------------------------------------------- Descriptor @ ffffd10b0483f138 Section @ ffffd10b0483f2c0 Offset : 664 Length : 264 Flags : 0x00000000 Severity : Fatal Error : DCACHEL0_WR_ERR (Proc 2 Bank 1) Status : 0xbf80000000000124 Address : 0x00000002d71d8680 Misc. : 0x0000000000000086[/quote] Similar problem here while playing games under Win 8.1: Patricks answers applies equally well to your situation:
WHEA_UNCORRECTABLE_ERROR while playing games

I would suggest you follow this tutorial to stress test your CPU:
Prime95 - Stress Test Your CPU - Windows 10 Forums

See if that shows you anything.

 

Hi,

Sorry for breaking in, but to visualize the statement of Ztruker visually that the problem could lie with the CPU:

Summary of the WHEA error dumps:
Code: 0x124_GenuineIntel_PROCESSOR_CACHE - Cache error - DCACHEL0_WR_ERR (Proc 2 Bank 1) 0x124_GenuineIntel_PROCESSOR_CACHE - Cache error - DCACHEL0_WR_ERR (Proc 2 Bank 1) 0x124_GenuineIntel_PROCESSOR_CACHE - Cache error - DCACHEL0_WR_ERR (Proc 2 Bank 1) 0x124_GenuineIntel_PROCESSOR_CACHE - Cache error - DCACHEL0_WR_ERR (Proc 2 Bank 1)[/quote]
Can you provide us with the kernel memory dump please? Its located in C:\Windows\MEMORY.DMP.
You can upload it to an cloud service like dropbox or onedrive.