Windows 10: Bsod help please

Discus and support Bsod help please in Windows 10 BSOD Crashes and Debugging to solve the problem; Hey all getting bsod on windows 10 tech preview here is my debug info Attachment 12754 help much appreciated. I have run mem test overnight no ram... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by bluc, Feb 15, 2015.

  1. bluc Win User

    Bsod help please


    Hey all getting bsod on windows 10 tech preview here is my debug info
    Attachment 12754
    help much appreciated. I have run mem test overnight no ram errors. cheers
    Just a bit more info the error bcc is 0xc000021a and the cause is "ntoskrnl.exe" address "ntoskrnl.exe+3d2091" >I have tried running sfc /scannow from cmd admin and after a clean boot and in safe mode but it wont run and I get error

    "Microsoft Windows [Version 10.0.9926](c) 2015 Microsoft Corporation. All rights reserved.


    C:\WINDOWS\system32>sfc /scannow


    Beginning system scan. This process will take some time.


    Beginning verification phase of system scan.
    Verification 2% complete.


    Windows Resource Protection could not perform the requested operation.


    C:\WINDOWS\system32>"

    Dont know if it means anything but I get "explorer.exe unknown hard error when I boot to safe mode and I then have to run stuff like cmd from task manager.Have also tried stress testing with prime95 went half hour before blue screen(but system only goes about that between blue screens anyway. No error is logged in prime.

    Its a new motherboard and cpu . The power supply hdd's and ram are from previous build. Blue screens started about a week after latest windows 10 preview 9926 was installed.

    edit:2 Ok also getting "PAGE_FAULT_IN_NONPAGED_AREA " caused by "cpuz138_x64.sys" I think maybe this is my issue I dont seem to have cpuz or cpuid installed but the driver is on my pc how can I manually remove it? I read through this post but its not much help. Page_fault_in_nonpaged_area (cpuz137_x32.sys)

    Edit 3: Anyway I can find out what program uses "cpuz138_x64.sys" so I can do a clean install and not reinstall the offending program?( I use both "corsair link" and "nzxt cam" software which control my liquid coolers Im guessing its one of those two that uses the cpuid driver)

    EDIT4 looking in the corsair link folder in program files x86 looks like this is the program installing cpuid it has a dll "cpuidsdk.dll" so guessing it uses the cpuid sdk to report temps and fan speed going to do a fresh install now and leave that software off will see what happens not sure how I will control my liquid cooler though...

    Reformatted did not reinstall CPU cooler program so no cpuz driver. Have only had 1 blue screen in last 4 hours big improvement look into it more tomorrow

    :)
     

  2. Windows 10 failed attempts to use "Backup and Restore (Windows 7)" function

    Repeated backup failures. Running Windows 10, and when the “Backup and Restore (Windows 7) program is run front the Control Panel, I get the messages:



    “Check your backup. The last backup did not complete successfully”.



    “Windows Backup failed to get an exclusive lock on the EFI system partition (ESP). This may happen if another application is using files on the ESP.”



    “Please retry the operation.”



    Each time I retry, I get the same result and messages.

    Windows 10 came installed on my Dell Inspiron 15 (500 Series) laptop. I have successfully used the same Backup and Restore (Windows 7) program to “Create a system image”, as well as to “Create a system repair disc”.

    Please provide me with some insight and suggested actions.
     
    {Please Help}, Feb 15, 2015
    #2
  3. Running windows 10 and lost browser connectivity after installing the 2013 Microsoft Office Suite

    running windows 10 preinstalled on a new Dell lap top had no problem with windows browser, no problem installing Chrome, no problem downloading and activating 2013 Microsoft Office programs. BUT lost all browser connectivity after installing the 2013 Microsoft
    Office Suite. Internet connectivity confirmed along with DNS, pings, etc.

    Should I uninstall the 2013 Microsoft Office Suite?
     
    {Please Help}, Feb 15, 2015
    #3
  4. Bsod help please

    Please follow the instructions in BSOD - Posting Instructions
    That will provide the data necessary for a member to analyze the BSOD
     
    Slartybart, Feb 15, 2015
    #4
  5. bluc Win User
    Uploaded it yesterday when I posted here. see first line of original post. edit sorry forgot to rename before uploading fixing now.
     
  6. bluc Win User
    Just a bit more info the software I narrowed it down to is media browser for xbmc/kodi and the corsair link software. I re installed windows and left both these off so far has been 3.5 hours with no bsod. I think corsair was giving me the cpuid bsod and media browser add-on the stop code "0xc000021a error cause "ntoskrnl.exe". I had both the media browser windows app as well as the kodi add on. After a fresh install with just kodi the media browser app and kodi media browser add on installed it blue screened within an hour repeatedly.
     
  7. usasma Win User
    Recently we've seen problems with the CPUz drivers (the ones that we saw came from Speccy).

    Corsair Link software has also been known to cause BSOD's in other versions of Windows.

    I haven't seen issues with the media browser for xbmc/kodi

    Here's my analysis:

    You only have 3 updates, my Win10 installation has 4. Please check to be sure that you have ALL available updates.

    The WER seciton of MSINFO32 shows errors related to umpo.dll - the User Mode Power service (a Windows service).
    You might want to experiment by turning off all power saving options and disabling sleep/hibernate.
    Also, you may want to shut off Fast Startup (just a hunch on my part).

    cpuz138_x64.sys shows up in 2 of the memory dumps' stack traces.
    It's running out of c:\users\big\appdata\local\temp\cpuz138\cpuz138_x64.sys
    I'd suggest renaming the driver from .sys to .BAD and see if that helps
    BUT, be sure to set a System Restore point in case the system doesn't boot!

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    CAM_Client.sys Sat Jul 26 09:29:37 2008 (488B26C1)
    a product that belongs to the WinRing0 libraries (from OpenLibSys.org) - which are known to cause BSOD's in some Windows systems. I suggest uninstalling this program.
    CAM_Client.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

    SiLib.sys Thu Jul 15 18:08:26 2010 (4C3F86DA)
    USBXpress Development Kit}Support for Silicon Labs Mixed-Signal ICs | Silicon Labs
    http://www.carrona.org/drivers/driver.php?id=SiLib.sys

    SiUSBXp.sys Thu Jul 15 18:27:13 2010 (4C3F8B41)
    Silicone Labs USBXpress Development Kit}Support for Silicon Labs Mixed-Signal ICs | Silicon Labs
    http://www.carrona.org/drivers/driver.php?id=SiUSBXp.sys

    tfl81x.sys appears to be an Intel Thunderbolt driver - and the copy on your system dates from 2013. I'd strongly suggest updating it to the latest available version from Intel® Download Center



    Analysis:
    The following is for informational purposes only.
    Code: **************************Sun Feb 15 03:30:25.155 2015 (UTC - 5:00)************************** Loading Dump File [C:\Users\John\SysnativeBSODApps\021515-9750-01.dmp] Windows 8 Kernel Version 9926 MP (8 procs) Free x64 Built by: 9926.0.amd64fre.fbl_awesome1501.150119-1648 System Uptime:0 days 0:46:15.760 Probably caused by :ntkrnlmp.exe ( nt! ?? ::OKHAJAOM::`string'+239e ) BugCheck C000021A, {ffffc000f9d08270, 0, ffffc000f865fd00, 0} BugCheck Info: WINLOGON_FATAL_ERROR (c000021a) Arguments: Arg1: ffffc000f9d08270, String that identifies the problem. Arg2: 0000000000000000, Error Code. Arg3: ffffc000f865fd00 Arg4: 0000000000000000 Arg2: 0000000000000000, Error Code. BUGCHECK_STR: 0xc000021a_Power_Service_Terminated PROCESS_NAME: services.exe FAILURE_BUCKET_ID: 0xc000021a_Power_Service_Terminated_nt!_??_::OKHAJAOM::_string_ CPUID: "Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz" MaxSpeed: 4000 CurrentSpeed: 4000 BIOS Version F4 BIOS Release Date 05/30/2014 Manufacturer Gigabyte Technology Co., Ltd. Product Name Z97X-UD7 TH Baseboard Product Z97X-UD7 TH-CF ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨`` **************************Sun Feb 15 02:34:00.970 2015 (UTC - 5:00)************************** Loading Dump File [C:\Users\John\SysnativeBSODApps\021515-10203-01.dmp] Windows 8 Kernel Version 9926 MP (8 procs) Free x64 Built by: 9926.0.amd64fre.fbl_awesome1501.150119-1648 System Uptime:0 days 1:01:22.575 Probably caused by :ntkrnlmp.exe ( nt! ?? ::OKHAJAOM::`string'+239e ) BugCheck C000021A, {ffffc001315fc520, 0, ffffc0012acc6120, 0} BugCheck Info: WINLOGON_FATAL_ERROR (c000021a) Arguments: Arg1: ffffc001315fc520, String that identifies the problem. Arg2: 0000000000000000, Error Code. Arg3: ffffc0012acc6120 Arg4: 0000000000000000 Arg2: 0000000000000000, Error Code. BUGCHECK_STR: 0xc000021a_Power_Service_Terminated PROCESS_NAME: services.exe FAILURE_BUCKET_ID: 0xc000021a_Power_Service_Terminated_nt!_??_::OKHAJAOM::_string_ CPUID: "Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz" MaxSpeed: 4000 CurrentSpeed: 4000 BIOS Version F4 BIOS Release Date 05/30/2014 Manufacturer Gigabyte Technology Co., Ltd. Product Name Z97X-UD7 TH Baseboard Product Z97X-UD7 TH-CF ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨`` **************************Sun Feb 15 00:54:49.423 2015 (UTC - 5:00)************************** Loading Dump File [C:\Users\John\SysnativeBSODApps\021515-10046-01.dmp] Windows 8 Kernel Version 9926 MP (8 procs) Free x64 Built by: 9926.0.amd64fre.fbl_awesome1501.150119-1648 System Uptime:0 days 1:01:23.029 Probably caused by :ntkrnlmp.exe ( nt! ?? ::OKHAJAOM::`string'+239e ) BugCheck C000021A, {ffffc000b2556590, 0, ffffc000b26adbd0, 0} BugCheck Info: WINLOGON_FATAL_ERROR (c000021a) Arguments: Arg1: ffffc000b2556590, String that identifies the problem. Arg2: 0000000000000000, Error Code. Arg3: ffffc000b26adbd0 Arg4: 0000000000000000 Arg2: 0000000000000000, Error Code. BUGCHECK_STR: 0xc000021a_Power_Service_Terminated PROCESS_NAME: services.exe FAILURE_BUCKET_ID: 0xc000021a_Power_Service_Terminated_nt!_??_::OKHAJAOM::_string_ CPUID: "Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz" MaxSpeed: 4000 CurrentSpeed: 4000 BIOS Version F4 BIOS Release Date 05/30/2014 Manufacturer Gigabyte Technology Co., Ltd. Product Name Z97X-UD7 TH Baseboard Product Z97X-UD7 TH-CF ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨`` **************************Sat Feb 14 22:54:11.691 2015 (UTC - 5:00)************************** Loading Dump File [C:\Users\John\SysnativeBSODApps\021515-14734-01.dmp] Windows 8 Kernel Version 9926 MP (8 procs) Free x64 Built by: 9926.0.amd64fre.fbl_awesome1501.150119-1648 System Uptime:0 days 1:01:22.297 Probably caused by :ntkrnlmp.exe ( nt! ?? ::OKHAJAOM::`string'+239e ) BugCheck C000021A, {ffffc0006e2138c0, 0, ffffc0006f761540, 0} BugCheck Info: WINLOGON_FATAL_ERROR (c000021a) Arguments: Arg1: ffffc0006e2138c0, String that identifies the problem. Arg2: 0000000000000000, Error Code. Arg3: ffffc0006f761540 Arg4: 0000000000000000 Arg2: 0000000000000000, Error Code. BUGCHECK_STR: 0xc000021a_Power_Service_Terminated PROCESS_NAME: services.exe FAILURE_BUCKET_ID: 0xc000021a_Power_Service_Terminated_nt!_??_::OKHAJAOM::_string_ CPUID: "Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz" MaxSpeed: 4000 CurrentSpeed: 4000 BIOS Version F4 BIOS Release Date 05/30/2014 Manufacturer Gigabyte Technology Co., Ltd. Product Name Z97X-UD7 TH Baseboard Product Z97X-UD7 TH-CF ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨`` **************************Sat Feb 14 21:05:50.293 2015 (UTC - 5:00)************************** Loading Dump File [C:\Users\John\SysnativeBSODApps\021515-9843-01.dmp] Windows 8 Kernel Version 9926 MP (8 procs) Free x64 Built by: 9926.0.amd64fre.fbl_awesome1501.150119-1648 System Uptime:0 days 0:00:40.898 *** WARNING: Unable to verify timestamp for cpuz138_x64.sys *** ERROR: Module load completed but symbols could not be loaded for cpuz138_x64.sys Probably caused by :cpuz138_x64.sys ( cpuz138_x64+2480 ) BugCheck 50, {ffffe00100000008, 0, fffff801fde72480, 2} BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50) Arguments: Arg1: ffffe00100000008, memory referenced. Arg2: 0000000000000000, value 0 = read operation, 1 = write operation. Arg3: fffff801fde72480, If non-zero, the instruction address which referenced the bad memory address. Arg4: 0000000000000002, (reserved) BUGCHECK_STR: AV DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT PROCESS_NAME: CAM_Client.exe FAILURE_BUCKET_ID: AV_cpuz138_x64+2480 CPUID: "Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz" MaxSpeed: 4000 CurrentSpeed: 4000 BIOS Version F4 BIOS Release Date 05/30/2014 Manufacturer Gigabyte Technology Co., Ltd. Product Name Z97X-UD7 TH Baseboard Product Z97X-UD7 TH-CF ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨`` **************************Sat Feb 14 03:41:32.090 2015 (UTC - 5:00)************************** Loading Dump File [C:\Users\John\SysnativeBSODApps\021415-9609-01.dmp] Windows 8 Kernel Version 9926 MP (8 procs) Free x64 Built by: 9926.0.amd64fre.fbl_awesome1501.150119-1648 System Uptime:0 days 0:46:15.696 Probably caused by :ntkrnlmp.exe ( nt! ?? ::OKHAJAOM::`string'+239e ) BugCheck C000021A, {ffffc000430a1700, 0, ffffc000432f22e0, 0} BugCheck Info: WINLOGON_FATAL_ERROR (c000021a) Arguments: Arg1: ffffc000430a1700, String that identifies the problem. Arg2: 0000000000000000, Error Code. Arg3: ffffc000432f22e0 Arg4: 0000000000000000 Arg2: 0000000000000000, Error Code. BUGCHECK_STR: 0xc000021a_Power_Service_Terminated PROCESS_NAME: services.exe FAILURE_BUCKET_ID: 0xc000021a_Power_Service_Terminated_nt!_??_::OKHAJAOM::_string_ CPUID: "Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz" MaxSpeed: 4000 CurrentSpeed: 4000 BIOS Version F4 BIOS Release Date 05/30/2014 Manufacturer Gigabyte Technology Co., Ltd. Product Name Z97X-UD7 TH Baseboard Product Z97X-UD7 TH-CF ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨`` **************************Sat Feb 14 02:54:53.294 2015 (UTC - 5:00)************************** Loading Dump File [C:\Users\John\SysnativeBSODApps\021415-9671-01.dmp] Windows 8 Kernel Version 9926 MP (8 procs) Free x64 Built by: 9926.0.amd64fre.fbl_awesome1501.150119-1648 System Uptime:0 days 0:18:21.900 Probably caused by :ntkrnlmp.exe ( nt! ?? ::OKHAJAOM::`string'+239e ) BugCheck C000021A, {ffffc001f8c333d0, 0, ffffc001f78aaa00, 0} BugCheck Info: WINLOGON_FATAL_ERROR (c000021a) Arguments: Arg1: ffffc001f8c333d0, String that identifies the problem. Arg2: 0000000000000000, Error Code. Arg3: ffffc001f78aaa00 Arg4: 0000000000000000 Arg2: 0000000000000000, Error Code. BUGCHECK_STR: 0xc000021a_Power_Service_Terminated PROCESS_NAME: services.exe FAILURE_BUCKET_ID: 0xc000021a_Power_Service_Terminated_nt!_??_::OKHAJAOM::_string_ CPUID: "Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz" MaxSpeed: 4000 CurrentSpeed: 4000 BIOS Version F4 BIOS Release Date 05/30/2014 Manufacturer Gigabyte Technology Co., Ltd. Product Name Z97X-UD7 TH Baseboard Product Z97X-UD7 TH-CF ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨`` **************************Sat Feb 14 01:55:14.373 2015 (UTC - 5:00)************************** Loading Dump File [C:\Users\John\SysnativeBSODApps\021415-8906-01.dmp] Windows 8 Kernel Version 9926 MP (8 procs) Free x64 Built by: 9926.0.amd64fre.fbl_awesome1501.150119-1648 System Uptime:0 days 1:01:15.979 Probably caused by :ntkrnlmp.exe ( nt! ?? ::OKHAJAOM::`string'+239e ) BugCheck C000021A, {ffffc000fd838370, 0, ffffc000ffd80370, 0} BugCheck Info: WINLOGON_FATAL_ERROR (c000021a) Arguments: Arg1: ffffc000fd838370, String that identifies the problem. Arg2: 0000000000000000, Error Code. Arg3: ffffc000ffd80370 Arg4: 0000000000000000 Arg2: 0000000000000000, Error Code. BUGCHECK_STR: 0xc000021a_Power_Service_Terminated PROCESS_NAME: services.exe FAILURE_BUCKET_ID: 0xc000021a_Power_Service_Terminated_nt!_??_::OKHAJAOM::_string_ CPUID: "Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz" MaxSpeed: 4000 CurrentSpeed: 4000 BIOS Version F4 BIOS Release Date 05/30/2014 Manufacturer Gigabyte Technology Co., Ltd. Product Name Z97X-UD7 TH Baseboard Product Z97X-UD7 TH-CF ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨`` **************************Sat Feb 14 00:53:34.206 2015 (UTC - 5:00)************************** Loading Dump File [C:\Users\John\SysnativeBSODApps\021415-9828-01.dmp] Windows 8 Kernel Version 9926 MP (8 procs) Free x64 Built by: 9926.0.amd64fre.fbl_awesome1501.150119-1648 System Uptime:0 days 0:46:15.811 Probably caused by :ntkrnlmp.exe ( nt! ?? ::OKHAJAOM::`string'+239e ) BugCheck C000021A, {ffffc0014f005880, 0, ffffc0015586a5a0, 0} BugCheck Info: WINLOGON_FATAL_ERROR (c000021a) Arguments: Arg1: ffffc0014f005880, String that identifies the problem. Arg2: 0000000000000000, Error Code. Arg3: ffffc0015586a5a0 Arg4: 0000000000000000 Arg2: 0000000000000000, Error Code. BUGCHECK_STR: 0xc000021a_Power_Service_Terminated PROCESS_NAME: services.exe FAILURE_BUCKET_ID: 0xc000021a_Power_Service_Terminated_nt!_??_::OKHAJAOM::_string_ CPUID: "Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz" MaxSpeed: 4000 CurrentSpeed: 4000 BIOS Version F4 BIOS Release Date 05/30/2014 Manufacturer Gigabyte Technology Co., Ltd. Product Name Z97X-UD7 TH Baseboard Product Z97X-UD7 TH-CF ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨`` **************************Sat Feb 14 00:06:53.374 2015 (UTC - 5:00)************************** Loading Dump File [C:\Users\John\SysnativeBSODApps\021415-9734-01.dmp] Windows 8 Kernel Version 9926 MP (8 procs) Free x64 Built by: 9926.0.amd64fre.fbl_awesome1501.150119-1648 System Uptime:0 days 0:37:46.980 Probably caused by :ntkrnlmp.exe ( nt! ?? ::OKHAJAOM::`string'+239e ) BugCheck C000021A, {ffffc000d545ed40, 0, ffffc000d3cd38c0, 0} BugCheck Info: WINLOGON_FATAL_ERROR (c000021a) Arguments: Arg1: ffffc000d545ed40, String that identifies the problem. Arg2: 0000000000000000, Error Code. Arg3: ffffc000d3cd38c0 Arg4: 0000000000000000 Arg2: 0000000000000000, Error Code. BUGCHECK_STR: 0xc000021a_DCOM_Terminated PROCESS_NAME: services.exe FAILURE_BUCKET_ID: 0xc000021a_DCOM_Terminated_nt!_??_::OKHAJAOM::_string_ CPUID: "Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz" MaxSpeed: 4000 CurrentSpeed: 4000 BIOS Version F4 BIOS Release Date 05/30/2014 Manufacturer Gigabyte Technology Co., Ltd. Product Name Z97X-UD7 TH Baseboard Product Z97X-UD7 TH-CF ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨`` **************************Mon Feb 9 21:05:05.284 2015 (UTC - 5:00)************************** Loading Dump File [C:\Users\John\SysnativeBSODApps\021015-10265-01.dmp] Windows 8 Kernel Version 9926 MP (8 procs) Free x64 Built by: 9926.0.amd64fre.fbl_awesome1501.150119-1648 System Uptime:0 days 0:01:50.890 *** WARNING: Unable to verify timestamp for cpuz138_x64.sys *** ERROR: Module load completed but symbols could not be loaded for cpuz138_x64.sys Probably caused by :cpuz138_x64.sys ( cpuz138_x64+2480 ) BugCheck 50, {ffffe00100000008, 0, fffff800ac2f2480, 2} BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50) Arguments: Arg1: ffffe00100000008, memory referenced. Arg2: 0000000000000000, value 0 = read operation, 1 = write operation. Arg3: fffff800ac2f2480, If non-zero, the instruction address which referenced the bad memory address. Arg4: 0000000000000002, (reserved) BUGCHECK_STR: AV DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT PROCESS_NAME: CAM_Client.exe FAILURE_BUCKET_ID: AV_cpuz138_x64+2480 CPUID: "Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz" MaxSpeed: 4000 CurrentSpeed: 4000 BIOS Version F4 BIOS Release Date 05/30/2014 Manufacturer Gigabyte Technology Co., Ltd. Product Name Z97X-UD7 TH Baseboard Product Z97X-UD7 TH-CF ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨`` [/quote] 3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code: **************************Sun Feb 15 03:30:25.155 2015 (UTC - 5:00)************************** SiLib.sys Thu Jul 15 18:08:26 2010 (4C3F86DA) SiUSBXp.sys Thu Jul 15 18:27:13 2010 (4C3F8B41) tfl81x.sys Wed Jul 3 04:58:40 2013 (51D3E7C0) IntcDAud.sys Fri Feb 21 08:50:26 2014 (530759A2) TeeDriverx64.sys Thu Mar 13 14:21:52 2014 (5321F740) iwdbus.sys Thu Mar 13 17:59:14 2014 (53222A32) igdkmd64.sys Mon Mar 31 01:18:10 2014 (5338FA92) RTKVHD64.sys Wed May 28 08:17:12 2014 (5385D3C8) nvhda64v.sys Thu Oct 9 13:02:27 2014 (5436BFA3) e1i63x64.sys Mon Nov 17 12:41:22 2014 (546A3342) nvstusb.sys Sat Dec 13 02:30:38 2014 (548BEB1E) nvlddmkm.sys Fri Jan 9 17:22:06 2015 (54B0548E) intelppm.sys Mon Jan 19 23:07:14 2015 (54BDD472) dump_storahci.sys Tue Jan 20 02:12:00 2015 (54BDFFC0) ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨`` **************************Sat Feb 14 21:05:50.293 2015 (UTC - 5:00)************************** cpuz138_x64.sys Tue Oct 21 10:36:10 2014 (54466F5A) ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨`` **************************Sat Feb 14 03:41:32.090 2015 (UTC - 5:00)************************** CAM_Client.sys Sat Jul 26 09:29:37 2008 (488B26C1) ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨`` **************************Sat Feb 14 01:55:14.373 2015 (UTC - 5:00)************************** pfmfs_A1C.sys Fri Jul 11 14:58:19 2014 (53C033CB) [/quote] http://www.carrona.org/drivers/driver.php?id=SiLib.sys
    http://www.carrona.org/drivers/driver.php?id=SiUSBXp.sys
    tfl81x.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=e1i63x64.sys
    http://www.carrona.org/drivers/driver.php?id=nvstusb.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=cpuz138_x64.sys
    CAM_Client.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=pfmfs_A1C.sys
     
    usasma, Feb 16, 2015
    #7
  8. bluc Win User

    Bsod help please

    usasma thanks for your post and I will follow up with your directions. I can confirm, when I have the media browser app and or the xbmc client addon installed I get the first blue screen stop error 0xc000021a within an hour of installation. I can also confirm that cam also uses the cpuz driver. and I get the cpuz bsod with just cam installed. I have not had media browser or the cam/corsair link software installed since yesterday and have had about 12 hours screen on time without a blue screen. Have formatted about 4 times in last 3 days so when I get the bug again I will install the software again and see if I can stop it. I know there is anew version of corsair link due soon may wait till then to see.
     
  9. usasma Win User
    Nice troubleshooting!
    Can you stop the cpuz driver from loading (use Autoruns from Microsoft - and just uncheck it, don't delete it)?
    If so, does that stop the BSOD's? Does it allow Cam to run?

    As for the Corsair Link and it's BSOD's - there's 2 things to note here:
    1) this problem has been around for a couple of years and still hasn't been fixed
    2) BSOD's are actually pretty rare events, so it may not even have been noticed by Corsair

    Good luck!

    PS - I've seen BSOD issues with Silicone Labs USBXpress stuff in the past, but not very often. I have to wonder if this is an incompatibility that's reared it's ugly head here. - j
     
    usasma, Apr 5, 2018
    #9
Thema:

Bsod help please

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