Windows 10: BSOD Issues for over a month and haven't been able to pinpoint the problem

Discus and support BSOD Issues for over a month and haven't been able to pinpoint the problem in Windows 10 BSOD Crashes and Debugging to solve the problem; Hi, I built this computer back in the middle of September (2019) and have been getting random BSOD events ever since a few days after it was... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by MXG., Oct 18, 2019.

  1. MXG.
    MXG. Win User

    BSOD Issues for over a month and haven't been able to pinpoint the problem


    Hi,


    I built this computer back in the middle of September (2019) and have been getting random BSOD events ever since a few days after it was finished. However I can't pinpoint the problem. They seem to happen randomly and the errors have been mostly "page fault in non paged area" with a couple "memory_management" and "kernel exception not handled" sprinkled in there. The mini dumps either don't display any drivers responsible, or say "Could not read faulting driver name". All drivers are up to date. I resulted to using driver verifier but during both of the crashes during that period the BSOD was left overnight staying at 0% complete when attempting to record data, and both errors being the standard "page fault in non paged area" and of course no dump recorded. Earlier this month I took everything out, blew out the case and parts w/ air and reconnected everything but still no improvements. I've also done a disk check and memory test. Another BSOD happened today with it being the first time I got the "kernel exception not handled". Once again no driver was identified. I now have no idea what to do thus why I'm here. Below I'll post the latest minidump info and hardware specs.


    Thanks in advance for any help.


    Hardware:

    AMD Ryzen 7 3700x

    ASRock x570M Pro4

    G.Skill Ripjaws 64GB DDR4-3200

    Western Digital Blue 1 TB m.2 SSD

    MSI Radeon RX570 8GB

    Ubit Gigabit AC 1200Mbps Bluetooth 4.2 Wireless Network Card


    Microsoft (R) Windows Debugger Version 10.0.19494.1001 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Windows\Minidump\101819-10062-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available


    ************* Path validation summary **************
    Response Time (ms) Location
    Deferred srv*
    Symbol search path is: srv*
    Executable search path is:
    Windows 10 Kernel Version 18362 MP (16 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Machine Name:
    Kernel base = 0xfffff804`3ea00000 PsLoadedModuleList = 0xfffff804`3ee48210
    Debug session time: Fri Oct 18 16:09:06.735 2019 (UTC - 7:00)
    System Uptime: 0 days 3:58:40.414
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ................................................................
    ........
    Loading User Symbols
    Loading unloaded module list
    ................
    For analysis of this file, run     !analyze -v
    nt!KeBugCheckEx:
    fffff804`3ebc1220 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:fffffc06`0ba6e5f0=000000000000001e
    6: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    KMODE_EXCEPTION_NOT_HANDLED (1e)
    This is a very common bugcheck. Usually the exception address pinpoints
    the driver/function that caused the problem. Always note this address
    as well as the link date of the driver/image that contains this address.
    Arguments:
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff8043ea453b0, The address that the exception occurred at
    Arg3: 0000000000000000, Parameter 0 of the exception
    Arg4: ffff93040736dd58, Parameter 1 of the exception

    Debugging Details:
    ------------------


    KEY_VALUES_STRING: 1

    Key : Analysis.CPU.Sec
    Value: 2

    Key : Analysis.DebugAnalysisProvider.CPP
    Value: Create: 8007007e on DESKTOP-FSE29BQ

    Key : Analysis.DebugData
    Value: CreateObject

    Key : Analysis.DebugModel
    Value: CreateObject

    Key : Analysis.Elapsed.Sec
    Value: 2

    Key : Analysis.Memory.CommitPeak.Mb
    Value: 69

    Key : Analysis.System
    Value: CreateObject


    DUMP_FILE_ATTRIBUTES: 0x8
    Kernel Generated Triage Dump

    BUGCHECK_CODE: 1e

    BUGCHECK_P1: ffffffffc0000005

    BUGCHECK_P2: fffff8043ea453b0

    BUGCHECK_P3: 0

    BUGCHECK_P4: ffff93040736dd58

    READ_ADDRESS: fffff8043ef733b8: Unable to get MiVisibleState
    Unable to get NonPagedPoolStart
    Unable to get NonPagedPoolEnd
    Unable to get PagedPoolStart
    Unable to get PagedPoolEnd
    fffff8043ee2a3c8: Unable to get Flags value from nt!KdVersionBlock
    fffff8043ee2a3c8: Unable to get Flags value from nt!KdVersionBlock
    unable to get nt!MmSpecialPagesInUse
    ffff93040736dd58

    EXCEPTION_PARAMETER2: ffff93040736dd58

    BLACKBOXBSD: 1 (    !blackboxbsd)


    BLACKBOXNTFS: 1 (    !blackboxntfs)


    BLACKBOXPNP: 1 (    !blackboxpnp)


    BLACKBOXWINLOGON: 1

    CUSTOMER_CRASH_COUNT: 1

    PROCESS_NAME: System

    STACK_TEXT:
    fffffc06`0ba6e5e8 fffff804`3eca678e : 00000000`0000001e ffffffff`c0000005 fffff804`3ea453b0 00000000`00000000 : nt!KeBugCheckEx
    fffffc06`0ba6e5f0 fffff804`3ebca052 : fffff804`3ef11000 fffff804`3ea00000 0005e56c`00ab6000 00000000`0010001f : nt!KiFatalExceptionHandler+0x22
    fffffc06`0ba6e630 fffff804`3eac3375 : 00000000`00000000 00000000`00000000 fffffc06`0ba6eba0 00007fff`ffff0000 : nt!RtlpExecuteHandlerForException+0x12
    fffffc06`0ba6e660 fffff804`3eac790e : fffffc06`0ba6f598 fffffc06`0ba6f2e0 fffffc06`0ba6f598 00000000`00000001 : nt!RtlDispatchException+0x4a5
    fffffc06`0ba6edb0 fffff804`3ebd321d : 00000000`00000003 00000000`00000001 00000000`00000000 fffffc06`0ba6f560 : nt!KiDispatchException+0x16e
    fffffc06`0ba6f460 fffff804`3ebcf405 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiExceptionDispatch+0x11d
    fffffc06`0ba6f640 fffff804`3ea453b0 : 00000000`00000000 fffff804`3eb02909 ffff9304`8c549ed8 00000000`00000000 : nt!KiPageFault+0x445
    fffffc06`0ba6f7d0 fffff804`3eb02909 : ffff9304`8c549ed8 00000000`00000000 ffff9304`8c549ef0 fffff804`3ee4fa40 : nt!RtlRbInsertNodeEx+0x90
    fffffc06`0ba6f7e0 fffff804`3eb027c8 : fffffc06`0ba6f893 ffff9304`8c0d6000 fffffc06`0ba6f909 ffff9304`8c549ed8 : nt!KiInsertTimer2WithCollectionLockHeld+0x109
    fffffc06`0ba6f830 fffff804`3ea680fa : ffff9304`8c549ed8 00000000`00000000 ffff8001`390c0100 fffffc06`0ba6fb00 : nt!KiInsertTimer2+0x3c
    fffffc06`0ba6f860 fffff804`3ea688c3 : fffffc06`0ba6f9a8 ffff9304`8c549ef0 fffffc06`0ba6f9a8 00000000`00000000 : nt!KiExpireTimer2+0x22a
    fffffc06`0ba6f970 fffff804`3ea6a9b7 : 00000000`00000012 00000000`00989680 fffffc06`0ba6fb30 00000000`00000000 : nt!KiTimer2Expiration+0x163
    fffffc06`0ba6fa30 fffff804`3ebc4d64 : ffffffff`00000000 ffff8001`390c0180 ffff8001`390d1440 ffff9304`8ab49300 : nt!KiRetireDpcList+0x6c7
    fffffc06`0ba6fc60 00000000`00000000 : fffffc06`0ba70000 fffffc06`0ba6a000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x84


    SYMBOL_NAME: nt!RtlRbInsertNodeEx+90

    MODULE_NAME:     nt

    IMAGE_NAME: ntkrnlmp.exe

    IMAGE_VERSION: 10.0.18362.418

    STACK_COMMAND: .thread ; .cxr ; kb

    BUCKET_ID_FUNC_OFFSET: 90

    FAILURE_BUCKET_ID: 0x1E_c0000005_R_nt!RtlRbInsertNodeEx

    OSPLATFORM_TYPE: x64

    OSNAME: Windows 10

    FAILURE_ID_HASH: {279be157-e7e6-edf7-b957-b27b72a11ccf}

    Followup: MachineOwner
    ---------



    :)
     
    MXG., Oct 18, 2019
    #1
  2. ELDERJOHN
    ElderJohn Win User

    BSOD DRIVER_POWER_STATE_FAILURE randomly after cold boot/sleep

    For the past month I have been getting random BSOD's all with driver power state failure. They happen randomly, usually within the first 5-10 minutes of cold booting or waking my computer. Steps I have taken to attempt to fix the problem:
    1. Reinstalled GPU drivers/ tried old drivers
    2. Fresh installed Windows 1803, still happened, then fresh installed 1709
    3. Disabled Fast Boot
    None of these things fixed the issue, any help would be much appreciated at pinpointing the issue. Thanks
     
    ElderJohn, Oct 18, 2019
    #2
  3. ALEXSUBRI
    alexsubri Win User
    BSOD- atikmpag.sys

    This is most likely due to an installation/upgrade error with ATI driver's. I suggest doing DriveSweeper and the following:
    • Drivesweeper all drivers & in Safe Mode
    • Unistall all drivers that aren't used in DriveSweeper (CCC Profiler Updates, MSI AfterBurner, anything related to ATI that use's it's drivers.)
    • After you do this, the first thing you need to do is go into Device Manager and Unistall your ATI Drivers
    BSOD Issues for over a month and haven't been able to pinpoint the problem [​IMG]


    Once your done, restart the PC and then try installing the latest drivers.


    I had several issues with this in the past, but I overcame it with logical reasoning and whenever I have a driver issue, I just use these steps and I always overcome the problem.

    Best of luck! *Toast :toast:
     
    alexsubri, Oct 18, 2019
    #3
  4. RON S
    Ron S Win User

    BSOD Issues for over a month and haven't been able to pinpoint the problem

    Notifocation of W-10 update genuine? Freezes computer, can"t verify.


    Can you or anyone suggest a way to remove the virus? Haven;t been able to enter safe mode. I did trya windows repair program called system restore, which failed at two restore points.
     
    Ron S, Oct 18, 2019
    #4
Thema:

BSOD Issues for over a month and haven't been able to pinpoint the problem

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