Windows 10: BSOD: KMODE_EXCEPTION_NOT_HANDLED (1e) usbvideo.sys

Hello!


While I was streaming the game Dead by Daylight using 2 USB cameras to capture me, my PC encountered a BSOD. I analyzed the dump file, but I'm not totally sure what device, process or action specifically caused this crash. Could anyone please take a look at the analysis results? Thanks a lot!


Regards


Link for the dump file: https://1drv.ms/u/s!AiJmB2r9w9SohZUkoHRrWe50zHY8Qw



Microsoft (R) Windows Debugger Version 10.0.17763.132 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [D:\Users\****\Downloads\041419-6593-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


************* Path validation summary **************
Response Time (ms) Location
Deferred SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 10 Kernel Version 17134 MP (6 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 17134.1.amd64fre.rs4_release.180410-1804
Machine Name:
Kernel base = 0xfffff800`f0a01000 PsLoadedModuleList = 0xfffff800`f0dae2b0
Debug session time: Sun Apr 14 15:58:42.343 2019
System Uptime: 0 days 3:14:37.127
Loading Kernel Symbols
...............................................................
................................................................
.............................................................
Loading User Symbols
Loading unloaded module list
..............
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {ffffffffc0000094, fffff80caa352426, ffffef7f91400800, fffff800f0882180}

*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : usbvideo.sys ( usbvideo!CaptureInitializeStreamHeader+156 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000094, The exception code that was not handled
Arg2: fffff80caa352426, The address that the exception occurred at
Arg3: ffffef7f91400800, Parameter 0 of the exception
Arg4: fffff800f0882180, Parameter 1 of the exception

Debugging Details:
------------------


KEY_VALUES_STRING: 1


STACKHASH_ANALYSIS: 1

TIMELINE_ANALYSIS: 1


DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING: 17134.1.amd64fre.rs4_release.180410-1804

SYSTEM_PRODUCT_NAME: To Be Filled By O.E.M.

SYSTEM_SKU: To Be Filled By O.E.M.

SYSTEM_VERSION: To Be Filled By O.E.M.

BIOS_VENDOR: American Megatrends Inc.

BIOS_VERSION: P1.20

BIOS_DATE: 10/24/2018

BASEBOARD_MANUFACTURER: ASRock

BASEBOARD_PRODUCT: Z390M-ITX/ac

BASEBOARD_VERSION:

DUMP_TYPE: 2

BUGCHECK_P1: ffffffffc0000094

BUGCHECK_P2: fffff80caa352426

BUGCHECK_P3: ffffef7f91400800

BUGCHECK_P4: fffff800f0882180

EXCEPTION_CODE: (NTSTATUS) 0xc0000094 - {EXCEPTION} Integer division by zero.

FAULTING_IP:
usbvideo!CaptureInitializeStreamHeader+156
fffff80c`aa352426 f7f1 div eax,ecx

EXCEPTION_PARAMETER1: ffffef7f91400800

EXCEPTION_PARAMETER2: fffff800f0882180

BUGCHECK_STR: 0x1E_c0000094

CPU_COUNT: 6

CPU_MHZ: e70

CPU_VENDOR: GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 9e

CPU_STEPPING: c

CPU_MICROCODE: 6,9e,c,0 (F,M,S,R) SIG: 9E'00000000 (cache) 9E'00000000 (init)

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXPNP: 1 (!blackboxpnp)


CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: DeadByDaylight

CURRENT_IRQL: 2

ANALYSIS_SESSION_HOST: ****

ANALYSIS_SESSION_TIME: 04-14-2019 21:57:28.0531

ANALYSIS_VERSION: 10.0.17763.132 amd64fre

DPC_STACK_BASE: FFFFF800F380AFB0

EXCEPTION_RECORD: 0000000000000007 -- (.exr 0x7)
Cannot read Exception record @ 0000000000000007

LAST_CONTROL_TRANSFER: from fffff800f0c41b4a to fffff800f0bab0a0

STACK_TEXT:
fffff800`f3809108 fffff800`f0c41b4a : 00000000`0000001e ffffffff`c0000094 fffff80c`aa352426 ffffef7f`91400800 : nt!KeBugCheckEx
fffff800`f3809110 fffff800`f0bb394d : fffff800`f0df1000 fffff800`f0a01000 00058218`00952000 00000000`00000000 : nt!KiFatalExceptionHandler+0x22
fffff800`f3809150 fffff800`f0abfb16 : fffff800`f3809280 fffff800`f3809740 00000000`00000000 fffff800`f380a058 : nt!RtlpExecuteHandlerForException+0xd
fffff800`f3809180 fffff800`f0ac1613 : fffff800`f380a058 fffff800`f3809da0 fffff800`f380a058 ffffa486`29034110 : nt!RtlDispatchException+0x416
fffff800`f3809870 fffff800`f0bbbd42 : 00000000`00000007 00000000`00000000 fffff800`f3809fc9 00000074`00000011 : nt!KiDispatchException+0x1f3
fffff800`f3809f20 fffff800`f0bb57c6 : ffffa486`1ebd5870 ffffa486`1f6abaf0 ffffa486`1f6abaf0 fffff800`f0a99e69 : nt!KiExceptionDispatch+0xc2
fffff800`f380a100 fffff80c`aa352426 : 00000000`00000000 ffffa486`2394d030 00000000`00000000 ffffa486`2482db28 : nt!KiDivideErrorFault+0x2c6
fffff800`f380a290 fffff80c`aa352885 : 00000000`00000002 fffff80c`aa358e78 ffffa486`00000000 ffffa486`1f742000 : usbvideo!CaptureInitializeStreamHeader+0x156
fffff800`f380a320 fffff80c`aa35398f : ffffa486`1f6f6700 ffffa486`1f742000 ffffa486`1f685590 fffff80c`aa2e165a : usbvideo!CaptureEjectAndAcquireDataFrame+0xf1
fffff800`f380a3c0 fffff80c`aa346bdc : ffffa486`1f7421b8 fffff800`f380a598 ffffa486`1f742000 ffffa486`1f685590 : usbvideo!CaptureProcessDataPayload+0xb8b
fffff800`f380a530 fffff80c`aa346914 : ffffa486`1f685590 ffffa486`00000000 00000000`00000000 ffffa486`1f6d77b0 : usbvideo!CaptureCompleteBulk+0x2bc
fffff800`f380a5e0 fffff800`f0a9c72f : ffffa486`1f6ac010 fffff800`f380a6c9 ffffa486`23db7630 ffffa486`1f6ac443 : usbvideo!CaptureCompleteCallbackBulk+0x54
fffff800`f380a610 fffff800`f0a9c5f7 : ffffa486`23ad62e0 00000000`00000200 fffff80c`a4fcde40 00000000`0000000a : nt!IopfCompleteRequest+0x11f
fffff800`f380a730 fffff80c`a4f29627 : ffffa486`2439f670 ffffa486`1f6ac010 00000000`00000002 ffffa486`1f700020 : nt!IofCompleteRequest+0x17
fffff800`f380a760 fffff80c`a4f272fb : fffff800`00000001 fffff80c`00000000 00000000`ffffff02 ffffa486`00000001 : Wdf01000!FxRequest::CompleteInternal+0x247 [minkernel\wdf\framework\shared\core\fxrequest.cpp @ 869]
fffff800`f380a820 fffff80c`ac42f336 : 00000000`ffffff02 ffffa486`2439f670 ffffa486`1f700400 ffffa486`1f700400 : Wdf01000!imp_WdfRequestComplete+0x8b [minkernel\wdf\framework\shared\core\fxrequestapi.cpp @ 436]
fffff800`f380a880 fffff80c`ac42d469 : ffffa486`2439f810 00000000`00000001 ffffa486`2439f8a0 fffff800`f380ab68 : USBXHCI!Bulk_Transfer_CompleteCancelable+0x182
fffff800`f380a8e0 fffff80c`ac42bde0 : ffffa486`23890900 fffff80c`00000000 ffffa486`1f6dca00 00000000`00000000 : USBXHCI!Bulk_ProcessTransferEventWithED1+0x40d
fffff800`f380a9a0 fffff80c`ac4212c3 : 00000000`00000000 00000002`253498a0 00000000`00000000 00000000`00000000 : USBXHCI!Bulk_EP_TransferEventHandler+0x10
fffff800`f380a9d0 fffff80c`ac414608 : 00000000`00000001 00000000`00000004 ffffa486`2429f2f0 fffff800`f380aad1 : USBXHCI!TR_TransferEventHandler+0x17
fffff800`f380aa00 fffff80c`ac4337ae : fffff800`f380ab68 fffff800`f380ab38 00000000`00000000 fffff800`f380ab40 : USBXHCI!Endpoint_TransferEventHandler+0x148
fffff800`f380aa90 fffff80c`ac41744d : ffffa486`2429f220 fffff800`f380ab89 ffffa486`2429f2f0 00000000`00000000 : USBXHCI!UsbDevice_TransferEventHandler+0x92
fffff800`f380aaf0 fffff80c`ac417e6c : ffffa486`27fba000 ffffa486`1d4d0190 00000000`00000f68 ffffa486`2429f020 : USBXHCI!Interrupter_DeferredWorkProcessor+0x4c5
fffff800`f380abf0 fffff80c`a4f21fad : 00000000`00000f44 00000000`00400a02 00000000`00000000 fffff800`f0882180 : USBXHCI!Interrupter_WdfEvtInterruptDpc+0xc
fffff800`f380ac20 fffff800`f0a40367 : fffff800`f380acb8 ffffa486`1d4ce000 fffff800`f0882180 fffff800`00000002 : Wdf01000!FxInterrupt::_InterruptDpcThunk+0x9d [minkernel\wdf\framework\shared\irphandlers\pnp\km\interruptobjectkm.cpp @ 410]
fffff800`f380ac60 fffff800`f0a3f9bb : 00000000`0000000e 00000000`00000000 ffffa486`1f16a700 00000000`00000019 : nt!KiExecuteAllDpcs+0x2e7
fffff800`f380ada0 fffff800`f0bb1ff5 : 00000000`00000000 fffff800`f0882180 ffffb80c`f4bdeeb0 00000000`00000000 : nt!KiRetireDpcList+0x1db
fffff800`f380afb0 fffff800`f0bb1df0 : ffffb80c`f4bdee10 00000000`00000000 00000000`01000010 00000000`00000287 : nt!KxRetireDpcList+0x5
ffffb80c`f4bdee00 fffff800`f0bb1573 : ffffa486`27e1d700 fffff800`f0bb2175 ffffdf81`c9be1180 ffffa486`291bc700 : nt!KiDispatchInterruptContinue
ffffb80c`f4bdee30 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDpcInterrupt+0x2a3


THREAD_SHA1_HASH_MOD_FUNC: 07c708ea5d52e685320e27f0ddbce0efacafac16

THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 3c39466f5e4de89bed62d4b61f5635825af6e591

THREAD_SHA1_HASH_MOD: 95b79b12114ff2df78dc9164c3861573302ada8e

FOLLOWUP_IP:
usbvideo!CaptureInitializeStreamHeader+156
fffff80c`aa352426 f7f1 div eax,ecx

FAULT_INSTR_CODE: b541f1f7

SYMBOL_STACK_INDEX: 7

SYMBOL_NAME: usbvideo!CaptureInitializeStreamHeader+156

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: usbvideo

IMAGE_NAME: usbvideo.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 225955d2

IMAGE_VERSION: 10.0.17134.1

STACK_COMMAND: .thread ; .cxr ; kb

BUCKET_ID_FUNC_OFFSET: 156

FAILURE_BUCKET_ID: 0x1E_c0000094_usbvideo!CaptureInitializeStreamHeader

BUCKET_ID: 0x1E_c0000094_usbvideo!CaptureInitializeStreamHeader

PRIMARY_PROBLEM_CLASS: 0x1E_c0000094_usbvideo!CaptureInitializeStreamHeader

TARGET_TIME: 2019-04-14T07:58:42.000Z

OSBUILD: 17134

OSSERVICEPACK: 706

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK: 784

PRODUCT_TYPE: 1

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS Personal

OS_LOCALE:

USER_LCID: 0

OSBUILD_TIMESTAMP: 2019-04-02 15:50:10

BUILDDATESTAMP_STR: 180410-1804

BUILDLAB_STR: rs4_release

BUILDOSVER_STR: 10.0.17134.1.amd64fre.rs4_release.180410-1804

ANALYSIS_SESSION_ELAPSED_TIME: 1b0e

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:0x1e_c0000094_usbvideo!captureinitializestreamheader

FAILURE_ID_HASH: {45a03334-b1fd-ffd1-719d-2681e4ee530c}

Followup: MachineOwner
---------

:)

 

KMODE_EXCEPTION_NOT_HANDLED (wdf01000.sys)


Please run driver verifier again using the settings from the driver verifier tutorial in post KMODE_EXCEPTION_NOT_HANDLED (wdf01000.sys) - Windows 10 Forums

 

KMODE_EXCEPTION_NOT_HANDLED (wdf01000.sys)


Here's the BIOS values

 

KMODE_EXCEPTION_NOT_HANDLED on igdkmd64.sys

My computer keeps giving me the blue screen of death and giving me error code

KMODE_EXCEPTION_NOT_HANDLED on igdkmd64.sys

How can this be fixed?