Windows 10: BSOD KMODE_EXCEPTION_NOT_HANDLED (ndis.sys)

Hello All,
I recently updated to windows 10 from 7. Yesterday i used my computer for over 12 hours, then put it to sleep and after another 8 hours of usage today I received a BSOD as stated in the title. I have uploaded the dmp file. Thank you all in advance.

regards,


:)

 

BSOD during Steam game download!

Hey, I was trying to download a game, GTAV specifically, to my newish computer, when I ran into a string of BSODs with it. The first few times, it occurred about 1/4 through the installation, and each time I uninstalled whatever it did manage to download
and tried again.

Most recent occurrence, I got to 45% with the download when it went to the BSOD, but with a new stop code.

BSODs 1 to 3 were all 'DRIVER_IQRL_NOT_LESS_OR_EQUAL', what failed: ndis.sys

The most recent one was 'KMODE_EXCEPTION_NOT_HANDLED', what failed: ndis.sys ; This was after updating my display driver.

Prefacing all of this, I did manage to download a couple games when I first booted up this computer a month or two ago, and after getting a full Norton subscription, this started happening. I tested and successfully downloaded a different game earlier, though
the filesize was only 6GB to GTAV's 68GB, if that's of any concern.

I'm kind of a know-nothing, so any help would be appreciated. (and I do know that a dump file or something is needed, but I'm not sure where to find it or how to attach! Sorry!)

 

Windows 10 64-bit Blue Screen of Death

Hi,

several BSOD happens when wake up the PC in a sleep mode, it does not happen everyday, bug check string, code and caused by driver as follows:

SYSTEM_SERVICE_EXCEPTION, 0x0000003b, ntoskrnl.exe.

PM KMODE_EXCEPTION_NOT_HANDLED 0x0000001e ndis.sys.

AM IRQL_NOT_LESS_OR_EQUAL 0x0000000a ntoskrnl.exe.

PM PAGE_FAULT_IN_NONPAGED_AREA 0x00000050 FLTMGR.SYS.

PM SYSTEM_SERVICE_EXCEPTION 0x0000003b atikmdag.sys.

Here is the link for DMP and MSinfo

My PC dmp and info.zip

Computer specification:

OS: windows 10 64-bit

CPU: intel core i7-4770 3.40GHz

Ram: 16 GB

Video card: AMD ATI Radeon R9 390x

Motherboard: Gigabyte Z87-HD3

 

Please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions

There is a lot more information available that I need to see that will be contained in the zip file you will upload after running DM_Log_collector.

Also, all thart was in the zip file was a shortcut, not the actual dump file itself. DM_Log_collector will handle all that for you.

 

I aplogize, thank you for the help. I have uploaded the file generated.

 

Much better, thanks.

Dump indicates a problem with igdkmd64.sys.

Code: fffff803`4aacb4d8 fffff800`123ecec0Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for igdkmd64.sys *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys igdkmd64+0xecec0[/quote] The process known as Intel Graphics Kernel Mode Driver or igfx belongs to software Intel Graphics Accelerator Drivers for Windows.

Try updating it's driver from here: Download Intel® HD Graphics Production Driver for Windows* 10 64-bit (N-Series)

Try the Intel Driver Update Utility first perhaps.

 

So i downloaded the driver on the link you provided and it says my computer does not meet the minimum requirements, however, i am downloading the correct one. Also, before I also received another BSOD, i have attached the zipped file. Once again, thank you for all your help.

 

i think there might be an issue since i have a 2nd gen processor