Windows 10: BSOD "MACHINE_CHECK_EXCEPTION" when streaming or video chatting

Hi everyone! My HP laptop is barely 2 months old and was working fine until a few days ago. My first BSOD happened on Thursday Oct 1 while video chatting and I have received about 6 more since then. It usually happens when I am either streaming content or video chatting. The stop code is "MACHINE_CHECK_EXCEPTION".


I did all the stuff I was told through lots of research like updating drivers, running diagnostics tests from the start up screen all fine, keeping the laptop cool, uninstalling all 3rd party apps, etc. Finally I said screw it and swiped the entire computer -- only to get another BSOD within 2 hours of using the laptop again ugh. The fact that I reset the whole device and it happened again makes me think it's either a something physically wrong with the device or b there's a problem with Windows. Your support would be greatly appreciated! Here's what I pulled from the reliability history:


Description

A problem with your hardware caused Windows to stop working correctly.


Problem signature

Problem Event Name: LiveKernelEvent

Code: 124

Parameter 1: 7

Parameter 2: ffff9e06b3213070

Parameter 3: 0

Parameter 4: 0

OS version: 10_0_19041

Service Pack: 0_0

Product: 768_1

OS Version: 10.0.19041.2.0.0.768.101

Locale ID: 1033

:)

 

MACHINE_CHECK_EXCEPTION BSODS error

Hi Danicela,

Thank you for posting in Microsoft Community. I understand that you are getting the error MACHINE_CHECK_EXCEPTION BSODS be rest assured, we are happy to help you.

Appreciate you for trying to fix the issue by yourself.

There area lot of CPU functions that are disabled in safe mode ( You may use your favorite search engine and perform a search). Let's follow the steps below and try resolving the issue.

First run the hardware and device troubleshooter and check.

• 
  Type troubleshooting in the search bar.
  
• 
  Click view all in the left panel.
  
• 
  Select ‘Hardware and devices' and follow the on-screen instructions.
  

I suggest you to contact your manufacturer and update the BIOS. Machine Check Exception is related to the BIOS. After BIOS is updated, it should be fine.

Hope this post helps. Get back to us for further queries. We are happy to help!

 

Video streaming

Hi Ray,

The outdated or corrupted driver could cause this issue with your computer. We would like to know more about the issue by answering the following questions below:

• Have you tried
  updating your drivers?
• Have you tried another video streaming link?
• How many applications running on your computer while playing video or watching live streaming?

We also suggest that you follow the steps provided on this link:
https://support.microsoft.com/en-us/help/4002019/windows-10-improve-pc-performance.

We look forward to your response to our queries.

 

video streaming

Hi,

We appreciate your time responding back to us and being patient to get this issue resolved. With how you describe your concern, you're watching YouTube videos over the internet. Streaming videos will store a lot of cache and cookies in your browser's memory.
We suggest that you clear the cache and cookies of your browser. Kindly follow these steps to clear cache and cookies:

• Open Internet Explorer.
• Press Ctrl + Shift + Del to open the
  Delete Browsing History window.
• Mark all of the checkboxes (optional).
• Click Delete and close Internet Explorer.

After clearing the cache and cookies, check if the issue is fixed.

Let us know how it goes and we'll assist you further if needed.