Windows 10: BSOD - Newly Built Computer - EventID 41 BugcheckCode 265

Just built this computer two weeks ago with all brand new components. I installed an OEM copy of Win10 clean. Updated it and updated the graphics card. I did not update BIOS or motherboard chipset. Everything was fine but a few days ago I started getting the same BSOD when playing World of Warcraft. It has happened multiple times now and always with the same error data in the event viewer (details below).


I ran my memory diagnostics with no errors. I am at a loss as to what to try next. Ideas?




System is as follows:

OS Name Microsoft Windows 10 Home
Version 10.0.17763 Build 17763
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-M7S0N8U
System Manufacturer System manufacturer
System Model System Product Name
System Type x64-based PC
System SKU SKU
Processor AMD Ryzen 7 3700X 8-Core Processor, 3600 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 0406, 6/15/2019
SMBIOS Version 3.2
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Product TUF GAMING X570-PLUS (WI-FI)
BaseBoard Version Rev X.0x
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume3
Locale United States
Hardware Abstraction Layer Version = "10.0.17763.652"
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.9 GB
Available Physical Memory 26.5 GB
Total Virtual Memory 36.7 GB
Available Virtual Memory 29.3 GB
Page File Space 4.75 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes



Event ID - details

- System



- Provider



[ Name] Microsoft-Windows-Kernel-Power



[ Guid] {331c3b3a-2005-44c2-ac5e-77220c37d6b4}




EventID 41




Version 6




Level 1




Task 63




Opcode 0




Keywords 0x8000400000000002



- TimeCreated



[ SystemTime] 2019-09-06T01:37:41.168394300Z




EventRecordID 9925




Correlation



- Execution



[ ProcessID] 4



[ ThreadID] 8




Channel System




Computer DESKTOP-M7S0N8U



- Security



[ UserID] S-1-5-18
- EventData


BugcheckCode 265


BugcheckParameter1 0xa39ff0e3c878d516


BugcheckParameter2 0xb3b6fd6a1af712c1


BugcheckParameter3 0xfffff803022fff88


BugcheckParameter4 0x1


SleepInProgress 0


PowerButtonTimestamp 0


BootAppStatus 0


Checkpoint 41


ConnectedStandbyInProgress false


SystemSleepTransitionsToOn 2


CsEntryScenarioInstanceId 0


BugcheckInfoFromEFI false


CheckpointStatus 0

:)

 

Kernel-Power event id 41. BugcheckCode 0

Hello,

Thank you for writing to Microsoft Community Forums.

In-order to get more clarity on this issue and to assist you with appropriate troubleshooting steps, reply with answers to the below questions:

1. Are you aware of any changes made on your PC, prior to this issue?
   
2. Is this issue specific while playing a particular game?
   
3. Which edition of Windows are you currently using?
   

A Kernel Power Event 41 can occur in the following scenarios.

Scenario 1: The computer restarts, and there is a Stop error BugcheckCode in the event data.

Scenario 2: The computer is shut down by pressing and holding the power button.

Scenario 3: The system randomly restarts and no Stop error BugcheckCode is listed, or the computer is completely unresponsive (hard hang).

I suggest you refer the article on Kernel
Power Event ID 41 and follow the steps for the scenario that is causing this error on your PC.

Additionally, you can refer the article on Windows
Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows
and check if that helps.

Regards,

Sandeep Kumar M

Microsoft Community – Moderator

 

EventID 41 (63) and BugcheckCode 292, 257

Windows 10 pro, 64 bits.

I have 28 PCs with multiple hardware with UPS connected to it.

So far, 20 PC are getting few black screen and the PC is totally freeze/hang.

PC can be restarted after a reset.

After checking the memory.dump and event logs, 3 different type of errors were captured.

EventID 41 (63) and BugcheckCode 292, 257 & 0.

• CPU are not overclocked.
• Temperature are slightly higher than usual.

Below are the error code from the same PC

XML for 292

L: -
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

L: -
<System>

<Provider
Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />

<EventID>41</EventID>

<Version>4</Version>

<Level>1</Level>

<Task>63</Task>

<Opcode>0</Opcode>

<Keywords>0x8000400000000002</Keywords>

<TimeCreated
SystemTime="2017-02-22T14:00:25.953122000Z" />

<EventRecordID>111944</EventRecordID>

<Correlation
/>

<Execution
ProcessID="4" ThreadID="8" />

<Channel>System</Channel>

<Computer>GR_KS11</Computer>

<Security
UserID="S-1-5-18" />

</System>

L: -
<EventData>

<Data Name="BugcheckCode">292</Data>

<Data Name="BugcheckParameter1">0x0</Data>

<Data Name="BugcheckParameter2">0xffff81001ced6028</Data>

<Data Name="BugcheckParameter3">0xbe000000</Data>

<Data Name="BugcheckParameter4">0x800400</Data>

<Data Name="SleepInProgress">0</Data>

<Data Name="PowerButtonTimestamp">0</Data>

<Data Name="BootAppStatus">0</Data>

<Data Name="Checkpoint">0</Data>

<Data Name="ConnectedStandbyInProgress">false</Data>

<Data Name="SystemSleepTransitionsToOn">0</Data>

<Data Name="CsEntryScenarioInstanceId">0</Data>

</EventData>

</Event>

XML for 257

L: -
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

L: -
<System>

<Provider
Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />

<EventID>41</EventID>

<Version>4</Version>

<Level>1</Level>

<Task>63</Task>

<Opcode>0</Opcode>

<Keywords>0x8000400000000002</Keywords>

<TimeCreated
SystemTime="2017-02-18T00:54:31.772982400Z" />

<EventRecordID>104296</EventRecordID>

<Correlation
/>

<Execution
ProcessID="4" ThreadID="8" />

<Channel>System</Channel>

<Computer>GR_KS11</Computer>

<Security
UserID="S-1-5-18" />

</System>

L: -
<EventData>

<Data Name="BugcheckCode">257</Data>

<Data Name="BugcheckParameter1">0x18</Data>

<Data Name="BugcheckParameter2">0x0</Data>

<Data Name="BugcheckParameter3">0xffff8a8107400180</Data>

<Data Name="BugcheckParameter4">0x6</Data>

<Data Name="SleepInProgress">0</Data>

<Data Name="PowerButtonTimestamp">0</Data>

<Data Name="BootAppStatus">0</Data>

<Data Name="Checkpoint">0</Data>

<Data Name="ConnectedStandbyInProgress">false</Data>

<Data Name="SystemSleepTransitionsToOn">0</Data>

<Data Name="CsEntryScenarioInstanceId">0</Data>

</EventData>

</Event>

 

Kernel-Power event id 41. BugcheckCode 0

Hello,

Thank you for replying with the required information.

What is the make and model of your PC?

As you have mentioned that the system randomly restarts and no Stop error BugcheckCode is listed, or the computer is completely unresponsive,
this scenario usually indicates a problem with the hardware. To help isolate the problem, I suggest you to refer the section
Scenario 3: The system randomly restarts and no Stop error BugcheckCode is listed, or the computer is completely unresponsive (hard hang)
from the following article on Windows Kernel event
ID 41 error "The system has rebooted without cleanly shutting down first" in Windows
and follow the steps mentioned in the section to isolate the cause of the issue.

If you see that the computer generates a Stop error that contains a BugcheckCode value that is not reported in an event ID 41, change the restart behavior for the computer. To do this, follow these steps:

1.
Right-click My Computer, and then click
Properties.

2.
Click Advanced system settings.

3.
Click the Advanced tab.

4.
In the Startup and Recovery
section, click Settings.

5.
Click to clear the Automatically restart
check box.

If the issue persists, I suggest you to follow the methods mentioned below:

Method 1: Perform clean boot.

Check if any third party application is causing this issue. Refer the article on
How to perform a clean boot in Windows
for steps to perform clean boot.

Note:
A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

Your computer may temporarily lose some functionality while in a clean boot environment, however that functionality will return when you
reset the computer to start normally after you have finished your troubleshooting.

Method 2: Adjust PC to best performance.

To do that,

1.
In the search box on the taskbar, type
performance, then select Adjust the appearance and performance of Windows.

2.
On the Visual Effects tab, select
Adjust for best performance > Apply.

3.
Restart your PC and see if that speeds up your PC.

Method 3: Check your hard disk for errors.

To do that,

1. Double click on This PC icon.
2. Right-click the hard disk drive that may be damaged.
3. Click Properties, and then click the Tools tab.
4. Click on the Check option.
5. Now click on the Scan Drive option.

Regards,

Sandeep Kumar M

Microsoft Community – Moderator