Windows 10: BSOD - Newly Built Computer - EventID 41 BugcheckCode 265

Discus and support BSOD - Newly Built Computer - EventID 41 BugcheckCode 265 in Windows 10 BSOD Crashes and Debugging to solve the problem; Just built this computer two weeks ago with all brand new components. I installed an OEM copy of Win10 clean. Updated it and updated the graphics... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Ksk2175, Sep 5, 2019.

  1. Ksk2175 Win User

    BSOD - Newly Built Computer - EventID 41 BugcheckCode 265


    Just built this computer two weeks ago with all brand new components. I installed an OEM copy of Win10 clean. Updated it and updated the graphics card. I did not update BIOS or motherboard chipset. Everything was fine but a few days ago I started getting the same BSOD when playing World of Warcraft. It has happened multiple times now and always with the same error data in the event viewer (details below).


    I ran my memory diagnostics with no errors. I am at a loss as to what to try next. Ideas?




    System is as follows:

    OS Name Microsoft Windows 10 Home
    Version 10.0.17763 Build 17763
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Name DESKTOP-M7S0N8U
    System Manufacturer System manufacturer
    System Model System Product Name
    System Type x64-based PC
    System SKU SKU
    Processor AMD Ryzen 7 3700X 8-Core Processor, 3600 Mhz, 8 Core(s), 16 Logical Processor(s)
    BIOS Version/Date American Megatrends Inc. 0406, 6/15/2019
    SMBIOS Version 3.2
    Embedded Controller Version 255.255
    BIOS Mode UEFI
    BaseBoard Manufacturer ASUSTeK COMPUTER INC.
    BaseBoard Product TUF GAMING X570-PLUS (WI-FI)
    BaseBoard Version Rev X.0x
    Platform Role Desktop
    Secure Boot State Off
    PCR7 Configuration Binding Not Possible
    Windows Directory C:\Windows
    System Directory C:\Windows\system32
    Boot Device \Device\HarddiskVolume3
    Locale United States
    Hardware Abstraction Layer Version = "10.0.17763.652"
    Installed Physical Memory (RAM) 32.0 GB
    Total Physical Memory 31.9 GB
    Available Physical Memory 26.5 GB
    Total Virtual Memory 36.7 GB
    Available Virtual Memory 29.3 GB
    Page File Space 4.75 GB
    Page File C:\pagefile.sys
    Kernel DMA Protection Off
    Virtualization-based security Not enabled
    Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
    Hyper-V - VM Monitor Mode Extensions Yes
    Hyper-V - Second Level Address Translation Extensions Yes
    Hyper-V - Virtualization Enabled in Firmware No
    Hyper-V - Data Execution Protection Yes



    Event ID - details

    - System



    - Provider



    [ Name] Microsoft-Windows-Kernel-Power



    [ Guid] {331c3b3a-2005-44c2-ac5e-77220c37d6b4}




    EventID 41




    Version 6




    Level 1




    Task 63




    Opcode 0




    Keywords 0x8000400000000002



    - TimeCreated



    [ SystemTime] 2019-09-06T01:37:41.168394300Z




    EventRecordID 9925




    Correlation



    - Execution



    [ ProcessID] 4



    [ ThreadID] 8




    Channel System




    Computer DESKTOP-M7S0N8U



    - Security



    [ UserID] S-1-5-18
    - EventData


    BugcheckCode 265


    BugcheckParameter1 0xa39ff0e3c878d516


    BugcheckParameter2 0xb3b6fd6a1af712c1


    BugcheckParameter3 0xfffff803022fff88


    BugcheckParameter4 0x1


    SleepInProgress 0


    PowerButtonTimestamp 0


    BootAppStatus 0


    Checkpoint 41


    ConnectedStandbyInProgress false


    SystemSleepTransitionsToOn 2


    CsEntryScenarioInstanceId 0


    BugcheckInfoFromEFI false


    CheckpointStatus 0

    :)
     
    Ksk2175, Sep 5, 2019
    #1

  2. Kernel-Power event id 41. BugcheckCode 0

    Hello,

    Thank you for writing to Microsoft Community Forums.

    In-order to get more clarity on this issue and to assist you with appropriate troubleshooting steps, reply with answers to the below questions:

    1. Are you aware of any changes made on your PC, prior to this issue?
    2. Is this issue specific while playing a particular game?
    3. Which edition of Windows are you currently using?

    A Kernel Power Event 41 can occur in the following scenarios.

    Scenario 1: The computer restarts, and there is a Stop error BugcheckCode in the event data.

    Scenario 2: The computer is shut down by pressing and holding the power button.

    Scenario 3: The system randomly restarts and no Stop error BugcheckCode is listed, or the computer is completely unresponsive (hard hang).

    I suggest you refer the article on Kernel
    Power Event ID 41
    and follow the steps for the scenario that is causing this error on your PC.

    Additionally, you can refer the article on Windows
    Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows

    and check if that helps.

    Regards,

    Sandeep Kumar M

    Microsoft Community – Moderator
     
    Sandeep_KM, Sep 5, 2019
    #2
  3. ajreal Win User
    EventID 41 (63) and BugcheckCode 292, 257

    Windows 10 pro, 64 bits.

    I have 28 PCs with multiple hardware with UPS connected to it.

    So far, 20 PC are getting few black screen and the PC is totally freeze/hang.

    PC can be restarted after a reset.

    After checking the memory.dump and event logs, 3 different type of errors were captured.

    EventID 41 (63) and BugcheckCode 292, 257 & 0.

    • CPU are not overclocked.
    • Temperature are slightly higher than usual.

    Below are the error code from the same PC

    XML for 292

    L: -
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

    L: -
    <System>

    <Provider
    Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />

    <EventID>41</EventID>

    <Version>4</Version>

    <Level>1</Level>

    <Task>63</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8000400000000002</Keywords>

    <TimeCreated
    SystemTime="2017-02-22T14:00:25.953122000Z" />

    <EventRecordID>111944</EventRecordID>

    <Correlation
    />

    <Execution
    ProcessID="4" ThreadID="8" />

    <Channel>System</Channel>

    <Computer>GR_KS11</Computer>

    <Security
    UserID="S-1-5-18" />

    </System>

    L: -
    <EventData>

    <Data Name="BugcheckCode">292</Data>

    <Data Name="BugcheckParameter1">0x0</Data>

    <Data Name="BugcheckParameter2">0xffff81001ced6028</Data>

    <Data Name="BugcheckParameter3">0xbe000000</Data>

    <Data Name="BugcheckParameter4">0x800400</Data>

    <Data Name="SleepInProgress">0</Data>

    <Data Name="PowerButtonTimestamp">0</Data>

    <Data Name="BootAppStatus">0</Data>

    <Data Name="Checkpoint">0</Data>

    <Data Name="ConnectedStandbyInProgress">false</Data>

    <Data Name="SystemSleepTransitionsToOn">0</Data>

    <Data Name="CsEntryScenarioInstanceId">0</Data>

    </EventData>

    </Event>

    XML for 257

    L: -
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

    L: -
    <System>

    <Provider
    Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />

    <EventID>41</EventID>

    <Version>4</Version>

    <Level>1</Level>

    <Task>63</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8000400000000002</Keywords>

    <TimeCreated
    SystemTime="2017-02-18T00:54:31.772982400Z" />

    <EventRecordID>104296</EventRecordID>

    <Correlation
    />

    <Execution
    ProcessID="4" ThreadID="8" />

    <Channel>System</Channel>

    <Computer>GR_KS11</Computer>

    <Security
    UserID="S-1-5-18" />

    </System>

    L: -
    <EventData>

    <Data Name="BugcheckCode">257</Data>

    <Data Name="BugcheckParameter1">0x18</Data>

    <Data Name="BugcheckParameter2">0x0</Data>

    <Data Name="BugcheckParameter3">0xffff8a8107400180</Data>

    <Data Name="BugcheckParameter4">0x6</Data>

    <Data Name="SleepInProgress">0</Data>

    <Data Name="PowerButtonTimestamp">0</Data>

    <Data Name="BootAppStatus">0</Data>

    <Data Name="Checkpoint">0</Data>

    <Data Name="ConnectedStandbyInProgress">false</Data>

    <Data Name="SystemSleepTransitionsToOn">0</Data>

    <Data Name="CsEntryScenarioInstanceId">0</Data>

    </EventData>

    </Event>
     
    ajreal, Sep 5, 2019
    #3
  4. BSOD - Newly Built Computer - EventID 41 BugcheckCode 265

    Kernel-Power event id 41. BugcheckCode 0

    Hello,

    Thank you for replying with the required information.

    What is the make and model of your PC?

    As you have mentioned that the system randomly restarts and no Stop error BugcheckCode is listed, or the computer is completely unresponsive,
    this scenario usually indicates a problem with the hardware. To help isolate the problem, I suggest you to refer the section
    Scenario 3: The system randomly restarts and no Stop error BugcheckCode is listed, or the computer is completely unresponsive (hard hang)
    from the following article on Windows Kernel event
    ID 41 error "The system has rebooted without cleanly shutting down first" in Windows

    and follow the steps mentioned in the section to isolate the cause of the issue.

    If you see that the computer generates a Stop error that contains a BugcheckCode value that is not reported in an event ID 41, change the restart behavior for the computer. To do this, follow these steps:

    1.
    Right-click My Computer, and then click
    Properties.

    2.
    Click Advanced system settings.

    3.
    Click the Advanced tab.

    4.
    In the Startup and Recovery
    section, click Settings.

    5.
    Click to clear the Automatically restart
    check box.

    If the issue persists, I suggest you to follow the methods mentioned below:

    Method 1: Perform clean boot.

    Check if any third party application is causing this issue. Refer the article on
    How to perform a clean boot in Windows
    for steps to perform clean boot.

    Note:
    A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

    Your computer may temporarily lose some functionality while in a clean boot environment, however that functionality will return when you
    reset the computer to start normally after you have finished your troubleshooting.

    Method 2: Adjust PC to best performance.

    To do that,

    1.
    In the search box on the taskbar, type
    performance
    , then select Adjust the appearance and performance of Windows.

    2.
    On the Visual Effects tab, select
    Adjust for best performance > Apply.

    3.
    Restart your PC and see if that speeds up your PC.

    Method 3: Check your hard disk for errors.

    To do that,

    1. Double click on This PC icon.
    2. Right-click the hard disk drive that may be damaged.
    3. Click Properties, and then click the Tools tab.
    4. Click on the Check option.
    5. Now click on the Scan Drive option.

    Regards,

    Sandeep Kumar M

    Microsoft Community – Moderator
     
    Sandeep_KM, Sep 5, 2019
    #4
Thema:

BSOD - Newly Built Computer - EventID 41 BugcheckCode 265

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