Windows 10: BSOD - ntkrnlmp.exe

Experiencing what appears to be random BSOD events. This has been going on for some time now. I've recently switched from Windows 7 to 10, but the problem followed.

Bug check points to ntkrnlmp.exe. An internet search has left me...unenlightened.

When the DSOD happens, I've noted the following explanations by Windows...
-KERNEL_SECURITY_CHECK_FAILURE
-KMODE_EXCEPTION_NOT_HANDLED (X2)
-SYSTEM_SERVICE_EXCEPTION

Occasionally it will fail to POST after BSOD reboot, which made me wonder about hardware. I've run chkdsk which found nothing. I've tried combinations of single and double RAM sticks in every slot, as well as different RAM. Tried a different PSU, too. Ran Memtest86 (8 passes) which didn't find anything either. I've observed the CPU temp. a few times and its always been fine, so don't think it's over heating.

I've attached a dump file. I think I have, anyway (newbie).

:)

 

BSOD cause by ntkrnlmp.exe

Hi Sumit,

here the minidumps file.

BSOD by ntkrnlmp.exe

122117-13890-01.dmp

122117-14796-01.dmp

many thanks for replying

 

Frequently BSOD KMODE_EXCEPTION_NOT_HANDLED 0x0000001e

Hi, I've already used winDbg to debug the dmp file. And I get the information that "

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+29f8e )

"

And i searched about the ntkrnlmp.exe but didn't find any useful information.

I don't know what should I do next... Check the hardware or check the drivers ?

I really need help. The BSOD is so frequently. I could get a BSOD even if I start the OS no more than ten minutes.

Here is the dmp files: Minidump.zip

 

Hi Just Watching,

Welcome to the 10forums.

Please uninstall Gigabyte software, it is known for causing bluescreens.

Please make sure your pc is configured for small dump files How to configure minidump | Windows 10 tutorial
Code: Event[870]: Log Name: System Source: Microsoft-Windows-WER-SystemErrorReporting Date: 2015-11-16T16:34:43.163 Event ID: 1005 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: FIVE Description: Unable to produce a minidump file from the full dump file.[/quote] Please check Realtek for driver updates for the Realtek PCIe GBE Family Controller driver
Driver Reference Table - rt640x64.sys
Code: fffff803`2679cac8 fffff801`6b9c29f7Unable to load image \SystemRoot\System32\drivers\rt640x64.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for rt640x64.sys *** ERROR: Module load completed but symbols could not be loaded for rt640x64.sys rt640x64+0x129f7 0: kd> lmvm rt640x64 start end module name fffff801`6b9b0000 fffff801`6ba44000 rt640x64 T (no symbols) Loaded symbol image file: rt640x64.sys Image path: \SystemRoot\System32\drivers\rt640x64.sys Image name: rt640x64.sys Timestamp: Wed Oct 07 17:03:55 2015 (5615345B) CheckSum: 0009543E ImageSize: 00094000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4[/quote] Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD. Be sure to ONLY install the drivers using custom/advanced options.
Code: *** WARNING: Unable to verify timestamp for atikmdag.sys *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys 0: kd> lmvm atikmdag start end module name fffff801`6c280000 fffff801`6d78f000 atikmdag (deferred) Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys Image name: atikmdag.sys Timestamp: Sat Aug 22 04:10:03 2015 (55D7D9FB) CheckSum: 014AD277 ImageSize: 0150F000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4[/quote]

 

Thank you for the welcome and reply.

I've done all of the above. Now just a case of waiting to see if another BSOD event occurs.

 

In case another bluescreen appears, just run the dm log collector again, upload the zip and give some description of what happened and what you were doing *Smile

 

Crash1: froze at login screen. No BSOD, not dump.
Crash2: froze on Youtube homepage. No BSOD, no dump.
Crash3: BSOD at login (I think).
Crash4: BSOD trying to post here.
Crash5: Froze while creating dump file for above.

There might have been another one, I stopped counting.

 

Try to boot in your BIOS to find the frequency and voltage values of the RAM. Let me know what they are.
These values could cause memory problems if they aren't at the right values of what is supported.
Also make sure there is no dust inside the case and that the modules of the memory are properly seated.
Code: Probably caused by : memory_corruption[/quote] Please fill in your system specsPlease follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling system and everything else that is in use.How to fill in your system specs:

 

Interestingly, the system spec. tool can't identify the RAM.

The RAM frequency is 1333Mhz and voltage 1.488 (DDR15V is the RAM voltage, right?)

 

Your motherboard memory specs
GIGABYTE - Motherboard - Socket AM3+ - GA-970A-DS3 (rev. 1.0)

Attachment 49667

Your memory specs
XMS3 — 8GB (2x4GB) DDR3 1600MHz C9 Memory Kit (CMX8GX3M2A1600C9)

Attachment 49668

For the memory, please verify I have the right one.

 

Motherboard is correct.

Memory, close. It's actually the XMS3 — 8GB (4x2GB) DDR3 1333MHz C9 Memory Kit (CMX8GX3M4A1333C9).
I previously ran the 1600Mhz version (2x2GB), but my processor only natively supports up to 1333Mhz and I had heard that running frequencies above this could cause instability issues, so switched to 1333Mhz.​

 

You might want to update your system specs then *Smile
It says 2x4GB.

 

I screwed up the product link - it is 2x4GB and NOT 4x2GB.

XMS3 — 8GB (2x4GB) DDR3 1333MHz C9 Memory Kit (CMX8GX3M2B1333C9

 

Try to increase the voltage with 0.012 and see how it goes

 

The target voltage is already set at 1.500v but it's achieving 1.488v when I check in status monitoring. So, to clarify, should I set target voltage to 1.512v?