Windows 10: BSOD ntoskrnl.exe (nt+0x16C3F0)

Hi that was my memory dump not my BSOD dump that @BSODHunter ask to be uploaded to dropbox.

 

It's taking a while to download.
What are you experiencing with regards to performance: startup, shutdown, hangs, bsod, etc

 

Everything is fine shuts down like it supposed to and starts like it should my pc performs like it should. Its just the annoying BSOD when the PC starts from a cold boot.

In saying that I have not received a BSOD today which is the first time in over a month.

I did notice one strange thing today in my c: root folder a new folder has been created called symcache and within that there are 3 folders

i8042prt.pdb
intelppm.pdb
ntkrnlmp.pdb

Only reason I mention it is because you have talked about i8042prt in previous posts.

 

This is the debugging using:
!analyze-v
!thread
dps fffff8026fc4f000 fffff8026fc56000
!irp ffffbc8b5c6f2600


Code: BugCheck 9F, {3, ffffbc8b587f9e40, fffff8026fc55870, ffffbc8b5c6f2600}Probably caused by : ACPI.sys[/quote] acpi.sys ACPI Driver for NT Windows Update
Code: Wdf01000[/quote] Wdf01000.sys WDF Dynamic - Kernel Mode Driver Framework Runtime Windows Update
Code: nvlddmkm[/quote] nvlddmkm.sys nVidia Video drivers Download Drivers | NVIDIA
Get from OEM for laptops
Code: storport[/quote] storport.sys Microsoft Storage Port Driver Windows Update
Code: tcpip[/quote] tcpip.sys Microsoft TCP/IP Driver (networking related) Windows Update
Code: NETIO[/quote] NETIO.SYS Network I/O Subsystem Windows Update
Code: \Driver\i8042prt[/quote] i8042prt.sys i8042 Port Driver Windows Update
Code: \Driver\kbdclass[/quote] kbdclass.sys Keyboard Class Driver Windows Update
Code: \Driver\ACPI[/quote]
BSODHunter wanted to analyze the full memory file/folder. So let's wait for his review.

The in place upgrade repair would clear up any operating system/registry related issues. And it would likely remove the yellow triangle with exclamation mark on the thumbnail.

If there are any problems after the in place upgrade repair you could then use windows driver verifier to find any misbehaving drivers. This could be preventative maintenance.

 

There is no new Information in the full memory dump:

Code: 0x0000009F: [SPECIAL] DRIVER_POWER_STATE_FAILURE (28.06.2017 16:52:15) [Windows 10] CAUSED BY: ACPI.sys [23.07.1981] * ACPI Driver for NT (Windows System File) i8042prt.sys [10.11.1995] * i8042 Port Driver (Windows System File) kbdclass.sys ***** Invalid * Keyboard Class Driver (Windows System File) nvlddmkm.sys [8.06.2017] * nVidia Video drivers * => Download Drivers | NVIDIA PROCESS: System Usual causes: Device driver[/quote]
Its a little bit strange that the PS/2 driver is shown with the NVIDIA driver every time, but I think the problem comes from one of these components:

Corsair strafe keyboard
Corsair Scimitar mouse

Maybe the Hardware itself, the drivers for it, or corsair software are the cause.
Googling "DRIVER_POWER_STATE_FAILURE" "driver\i8042prt" gave some interesting stuff.

In most cases the mouse or keyboard (drivers, hardware) were the culprit. The solution would be maybe to use older/newer drivers or another mouse/keyboard.

It would be also a good idea installing windows 10 from scratch:
Clean Install Windows 10 Windows 10 Installation Upgrade Tutorials

 

We can look at the stack:

Code: 0: kd> !devstack ffff9308f07f5060 !DevObj !DrvObj !DevExt ObjectName ffff9308f2301060 \Driver\kbdclass ffff9308f23011b0 InfoMask field not found for _OBJECT_HEADER at ffff9308f2301030 ffff9308f2311040 \Driver\i8042prt ffff9308f2311190 InfoMask field not found for _OBJECT_HEADER at ffff9308f2311010 > ffff9308f07f5060 \Driver\ACPI ffff9308f07a4870 Cannot read info offset from nt!ObpInfoMaskToOffset !DevNode ffff9308f07d86d0 : DeviceInst is "ACPI\PNP0303\0" ServiceName is "i8042prt"[/quote] It would seem that there is a problem or conflict with the mouse or keyboard. i8042prt is related to the PS/2 port but as you are not using these I wonder if you can disable them in the BIOS or registry and see if this makes a difference.[/quote] Additionally, there is an arrow. This arrow means that the crash occured at that position.
If any Microsoft drivers are at that position, see if you can find 3rd party drivers lower in the output, 3rd party drivers may be actually causing the crash.
Code: 0: kd> !irp ffffbc8b5c6f2600 Irp is active with 8 stacks 6 is current (= 0xffffbc8b5c6f2838) No Mdl: No System Buffer: Thread 00000000: Irp stack trace. Pending has been returned cmd flg cl Device File Completion-Context [N/A(0), N/A(0)] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 [N/A(0), N/A(0)] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 [N/A(0), N/A(0)] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 [N/A(0), N/A(0)] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 [IRP_MJ_POWER(16), IRP_MN_WAIT_WAKE(0)] 0 0 ffffbc8b587f9e40 00000000 fffff80436ad1800-00000000 \Driver\ACPI i8042prt!I8xPowerUpToD0Complete Args: 00000000 00000000 00000000 00000002 >[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)] // at the beginning of this line 0 e1 ffffbc8b5a185660 00000000 fffff80436b01010-00000000 Success Error Cancel pending \Driver\i8042prt kbdclass!KeyboardClassPowerComplete Args: 00051100 00000001 00000001 00000002 [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)] 0 e1 ffffbc8b5a186290 00000000 fffff8026dfcedc0-ffffbc8b5e476490 Success Error Cancel pending \Driver\kbdclass nt!PopRequestCompletion Args: 00051100 00000001 00000001 00000002 [N/A(0), N/A(0)] 0 0 00000000 00000000 00000000-ffffbc8b5e476490 Args: 00000000 00000000 00000000 00000000[/quote]

 

Thanks everyone for you help.

I really appreciate it.

 

Is there any news or did you fix the problem?

 

Hi I am so sorry I should of replied back to this thread a while ago.

Yes I have been BSOD screen free since my last post.

I looked in what you said BSODHunter about i802prt and found another problem similar to myself which recommended going into the registry and disabling it from starting in the first place, I think I had to change the value from 4 - 3 or Vice versa.

Once again thank you very much to everyone that helped I really appreciate it.