Windows 10: BSOD occurring regularly on new PC cant find problem please help

Hi,


New PC suffering constant BSOD not sure why, link to dump files etc below;

link to crash files


PC is;

System Information report written at: 11/04/20 20:46:05
System Name: SKULLCANDY
[System Summary]
Item Value

OS Name Microsoft Windows 10 Pro

Version 10.0.19042 Build 19042

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Name SKULLCANDY

System Manufacturer IntelR Client Systems

System Model NUC9i7QNX

System Type x64-based PC

System SKU BXNUC9i7QNX

Processor IntelR CoreTM i7-9750H CPU @ 2.60GHz, 2592 Mhz, 6 Cores, 12 Logical Processors

BIOS Version/Date Intel Corp. QXCFL579.0054.2020.0810.2239, 10/08/2020

SMBIOS Version 3.3

Embedded Controller Version 24.36

BIOS Mode UEFI

BaseBoard Manufacturer Intel Corporation

BaseBoard Product NUC9i7QNB

BaseBoard Version K49245-402

Platform Role Desktop

Secure Boot State Off

PCR7 Configuration Binding Not Possible

Windows Directory C:\Windows

System Directory C:\Windows\system32

Boot Device \Device\HarddiskVolume1

Locale United States

Hardware Abstraction Layer Version = "10.0.19041.488"

Time Zone AUS Eastern Daylight Time

Installed Physical Memory RAM 16.0 GB

Total Physical Memory 15.9 GB

Available Physical Memory 13.2 GB

Total Virtual Memory 18.7 GB

Available Virtual Memory 14.9 GB

Page File Space 2.88 GB

Page File C:\pagefile.sys

Kernel DMA Protection Off

Virtualization-based security Not enabled

Device Encryption Support Reasons for failed automatic device encryption: PCR7 binding is not supported, Un-allowed DMA capable bus/devices detected

Hyper-V - VM Monitor Mode Extensions Yes

Hyper-V - Second Level Address Translation Extensions Yes

Hyper-V - Virtualization Enabled in Firmware No

Hyper-V - Data Execution Protection Yes


Have reinstalled OS but can't understand what component is causing the problem any help appreciated


Regards Justin

:)

 

BSOD help with new PC

Hi,

My new PC (Win 10) has a BSOD every few minutes with a DPC Watchdog violation.

I've followed a number of the typical debug steps:

• Updated drivers inc. chipset and graphics
• In device manager checked IDE ATA/ATAPI controllers, the driver is storahci.sys and I've tried to updated using the Standard SATA AHCI Controller on my PC
• No external devices are attached
• removed AV
• Disabled Sound drivers in device manager

Still the problems are occurring frequently. I have a minidmp file here: 012718-5515-01.dmp

and there is also a 700MB memory.dmp that I can share if it is helpful?

Grateful for any advice that anyone can share. Thanks in advance.

 

BSOD on startup, occurs regularly

@plus1group, if you open a Administrator Powershell window and paste the powershell commands into it that Zbook gave you it should look like this:





When you press Enter it will execute and should then look something like this:

 

BSOD on startup, occurs regularly

zbook,

I have confirmed that my System Specs are all listed correctly.

There was no printer attached to the PC on that date. Although there was a scanner plugged in at one point there hasn't been for over a week and there has been multiple crashes without it attached.

What is the next step in troubleshooting? I feel like we are going in circles here and I'm not any closer to solving my issue.