Windows 10: BSOD often Mainly playing Minecraft, even after factory reset.

The memory dump file displayed CRC error or an unspecified error 0x80004005. Maybe philc43 can open it for debugging.

1) Make a brand new restore point
2) Update the Macrium backup image
3) restart Windows driver verifier using the settings in this link:
Driver Verifier-- tracking down a mis-behaving driver. - Microsoft Community
4) If you encounter major computer sluggishness or boot sluggishness please communicate that into the thread. There are approximately 19 customized tests in use at the same time in the link and the number of active customized tests can be reduced if these problems occur.
5) Review this link for the methods to turn off Windows driver verifier:
Enable and Disable Driver Verifier in Windows 10 Windows 10 Tutorials
6) For any BSOD please run the beta log collector and post a new zip into this thread:
log collector v2-beta08.zip
(extract > open)

 

I have done as explained above however after starting the verifier and rebooting the laptop never rebooted until i placed it in safe mode so had several BSOD. I have included the Log collector files and the memory dump for you.DESKTOP-SGMTCI2 (2018-03-15 08 51).zip

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The Nvidia driver was the misbehaving driver 4 weeks ago.
It was the recent misbehaving driver.

Make note of the driver version number in case it is a recurrent misbehaving driver after this replacement.

Code: nvlddmkm.sys Tue Jul 31 10:05:15 2012 (5017F42B)[/quote] Code: 9.18.13.546[/quote] 1) uninstall the Nvidia GPU driver using DDU (display driver uninstaller)
2) re-install the Nvidia GPU driver from the Nvidia website
3) make sure that you check the clean install box and if available install the physx driver.
Display Driver Uninstaller Download version 17.0.8.2 (or a newer version if available)
Display Driver Uninstaller: How to use - Windows 7 Help Forums
NVIDIA
Download Display Driver Uninstaller - MajorGeeks


Code: Name NVIDIA GeForce GTX 570M PNP Device ID PCI\VEN_10DE&DEV_1210&SUBSYS_10BD1462&REV_A1\4&1F708751&0&0008 Adapter Type GeForce GTX 570M, NVIDIA compatible Adapter Description NVIDIA GeForce GTX 570M Adapter RAM 1.50 GB (1,610,285,056 bytes) Installed Drivers nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll Driver Version 9.18.13.546 INF File oem2.inf (Section035 section) Color Planes Not Available Color Table Entries 4294967296 Resolution 1920 x 1080 x 60 hertz Bits/Pixel 32 Memory Address 0xF4000000-0xF60FFFFF Memory Address 0xE0000000-0xEBFFFFFF Memory Address 0xE8000000-0xEBFFFFFF I/O Port 0x0000E000-0x0000EFFF IRQ Channel IRQ 16 I/O Port 0x000003B0-0x000003BB I/O Port 0x000003C0-0x000003DF Memory Address 0xA0000-0xBFFFF Driver c:\windows\system32\drivers\nvlddmkm.sys (9.18.13.546, 12.79 MB (13,406,056 bytes), 15/03/2018 00:13)[/quote]

 

I was running version 305.46 now i have the most up to date 391.01. Installed as you described and i have had 5 BSOD i think. This Laptop seems to be a nightmare, it was all ok !

DESKTOP-SGMTCI2 (2018-03-15 12 28).zip

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I have just done a random thing. I stopped the Twitch app on startup because that was playing up also.
Now for the last hour i have had no BSOD and i can load anything else up including minecraft etc.
Would the Twitch app mess with my graphics drivers ??

 

Were the above zip and memory dump before or after the steps in post #31?
There were 2 misbehaving recurrent hardware drivers:
Netwsw00.sys Tue Feb 05 13:00:21 2013 (511156C5) 15.4.1.1
nvlddmkm.sys Tue Jul 31 10:05:15 2012 (5017F42B) 23.21.13.9101

There was some question about the mismatched RAM.
The Memtest86+ version 5.01 has passed.
If okay with philc43 lets make all the changes this time and see if there are no recurrent BSOD.
1) record all of the driver versions in case there are recurrent misbehaving drivers.
2) Use 8 GB RAM RAM (only RAM that has an identical SKU) > remove 2 GB module
3) uninstall the Nvidia GPU driver using DDU (display driver uninstaller)
4) re-install the Nvidia GPU driver from the Nvidia website
5) make sure that you check the clean install box and if available install the physx driver.
Display Driver Uninstaller Download version 17.0.8.2 (or a newer version if available)
Display Driver Uninstaller: How to use - Windows 7 Help Forums
NVIDIA
Download Display Driver Uninstaller - MajorGeeks
6) Uninstall and reinstall: Netwsw00.sys
Updating a driver. - Microsoft Community
7) View available roll back driver versions for each Netwsw00.sys and nvlddmkm.sys
Post into the thread available versions for each that have not yet been tried.



Netwsw00.sys Intel® Wireless WiFi Link Adapter Intel® Support

nvlddmkm.sys nVidia Video drivers Download Drivers | NVIDIA
Get from OEM for laptops
Code: Name NVIDIA GeForce GTX 570MPNP Device ID PCI\VEN_10DE&DEV_1210&SUBSYS_10BD1462&REV_A1\4&1F708751&0&0008 Adapter Type GeForce GTX 570M, NVIDIA compatible Adapter Description NVIDIA GeForce GTX 570M Adapter RAM 1.50 GB (1,610,612,736 bytes) Installed Drivers C:\Windows\System32\DriverStore\FileRepository\nvmii.inf_amd64_482f5e4bc25c6da4\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmii.inf_amd64_482f5e4bc25c6da4\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmii.inf_amd64_482f5e4bc25c6da4\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmii.inf_amd64_482f5e4bc25c6da4\nvldumdx.dll Driver Version 23.21.13.9101 INF File oem2.inf (Section002 section) Color Planes Not Available Color Table Entries 4294967296 Resolution 1920 x 1080 x 60 hertz Bits/Pixel 32 Memory Address 0xF4000000-0xF60FFFFF Memory Address 0xE0000000-0xEBFFFFFF Memory Address 0xE8000000-0xEBFFFFFF I/O Port 0x0000E000-0x0000EFFF IRQ Channel IRQ 16 I/O Port 0x000003B0-0x000003BB I/O Port 0x000003C0-0x000003DF Memory Address 0xA0000-0xBFFFF Driver c:\windows\system32\driverstore\filerepository\nvmii.inf_amd64_482f5e4bc25c6da4\nvlddmkm.sys (23.21.13.9101, 16.71 MB (17,524,720 bytes), 15/03/2018 12:09)[/quote] Code: Name [00000001] Intel(R) Centrino(R) Wireless-N 130 DriverAdapter Type Ethernet 802.3 Product Type Intel(R) Centrino(R) Wireless-N 130 Driver Installed Yes PNP Device ID PCI\VEN_8086&DEV_0896&SUBSYS_50058086&REV_34\DCA971FFFF8497F700 Last Reset 15/03/2018 12:26 Index 1 Service Name NETwNs64 IP Address 192.168.1.141, fe80::f942:bdfa:41c5:a88b IP Subnet 255.255.255.0, 64 Default IP Gateway 192.168.1.1 DHCP Enabled Yes DHCP Server 192.168.1.1 DHCP Lease Expires 03/01/1970 00:00 DHCP Lease Obtained 01/01/1970 00:00 MAC Address ‪DC:A9:71:84:97:F7‬ Memory Address 0xF6200000-0xF6201FFF IRQ Channel IRQ 4294967288 Driver c:\windows\system32\drivers\netwsw00.sys (15.4.1.1, 10.99 MB (11,518,976 bytes), 29/09/2017 13:40)[/quote] Code: netwns64 ___ Intel(R) Wireless WiFi Link 5000 Series Adapter Driver for Windows 7 - 64 Bit c:\windows\system32\drivers\netwsw00.sys Kernel Driver Yes Manual Running OK Normal No Yes[/quote]

 

Sorry for lack of support but I have been busy over the last few days on other tasks.

The most recent crash dump shows that the graphics driver has been updated to nvlddmkm.sys Fri Feb 23 11:54:48 2018 so there is no need to update that one.

If you can update netwsw00.sys I would try to do that. as the network does seem to be involved in some of the crashes.

The Twitch process was definitely running on two of your crashes so it could be the culprit.

Code: 0: kd> !process PROCESS ffff838fd946d580 SessionId: 1 Cid: 26d8 Peb: 07edb000 ParentCid: 24a4 DirBase: 180600000 ObjectTable: ffffd48f7e42d500 HandleCount: <Data Not Accessible> Image: TwitchUI.exe VadRoot ffff838fd93c8980 Vads 341 Clone 0 Private 7020. Modified 3641. Locked 0. DeviceMap ffffd48f7d329680 Token ffffd48f7f8fb930 ReadMemory error: Cannot get nt!KeMaximumIncrement value. fffff78000000000: Unable to get shared data ElapsedTime 00:00:00.000 UserTime 00:00:00.000 KernelTime 00:00:00.000 QuotaPoolUsage[PagedPool] 563344 QuotaPoolUsage[NonPagedPool] 56568 Working Set Sizes (now,min,max) (17465, 50, 345) (69860KB, 200KB, 1380KB) PeakWorkingSetSize 17565 VirtualSize 439 Mb PeakVirtualSize 440 Mb PageFaultCount 34172 MemoryPriority FOREGROUND BasePriority 8 CommitCharge 10270 *** Error in reading nt!_ETHREAD @ ffff838fd93bf080 6: kd> !process PROCESS ffffa70e5a020580 SessionId: 1 Cid: 2bac Peb: 00adb000 ParentCid: 29fc DirBase: 116200000 ObjectTable: ffff908033383980 HandleCount: <Data Not Accessible> Image: Twitch.exe VadRoot ffffa70e5a930b90 Vads 382 Clone ffffa70e5a2b3490 Private 217. Modified 0. Locked 0. DeviceMap 0000000000000000 Token ffff9080341be930 ReadMemory error: Cannot get nt!KeMaximumIncrement value. fffff78000000000: Unable to get shared data ElapsedTime 00:00:00.000 UserTime 00:00:00.000 KernelTime 00:00:00.000 QuotaPoolUsage[PagedPool] 637720 QuotaPoolUsage[NonPagedPool] 242088 Working Set Sizes (now,min,max) (2467, 50, 345) (9868KB, 200KB, 1380KB) PeakWorkingSetSize 2344 VirtualSize 468 Mb PeakVirtualSize 468 Mb PageFaultCount 2467 MemoryPriority BACKGROUND BasePriority 8 CommitCharge 5249 No active threads[/quote] See how you get on with Twitch removed.

 

In the logs there are many events related to the mouse:
Open device manager > mice and other pointing devices > see if there is a yellow triangle with black exclamation mark or unknown device.

Code: Event[2267]: Log Name: System Source: i8042prt Date: 2018-03-13T03:50:25.466 Event ID: 41 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-SGMTCI2 Description: An error occurred while enabling the mouse to transmit information. The device has been reset in an attempt to make the device functional.Event[2268]: Log Name: System Source: i8042prt Date: 2018-03-13T03:50:27.896 Event ID: 41 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-SGMTCI2 Description: An error occurred while enabling the mouse to transmit information. The device has been reset in an attempt to make the device functional.[/quote]

 

Hi again. I replaced the netwsw00.sys with a newer one from the MSI website. Everything was going well then all of a sudden tonight got bombarded with loads of BSOD. it started by not being able to open any webpages on chrome or the Edge. Then it would not let me open settings either.
Another Log and memory dump included.
DESKTOP-SGMTCI2 (2018-03-17 22 22).zip
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Somehow I did not see a notice that you had made a post into the thread.
Please update the status of the computer.

There were 3 BSOD minidump files and 1 memory dump file.
1 of the minidump files displayed the Nvidia GPU drivers as the cause of the dump.
The memory dump displayed CRC error on this computer and it may be possible that philc43 can debug it.

See if you can find a friend, neighbor, relative or local store to swap the Nvidia GPU.
Make 2 tests.
Test the computers Nvidia GPU in another computer.
Test another GPU in this computer.