Windows 10: BSOD on brand new laptop

Hi all,


I have just bought a brand new laptop (Asus Vivobook S14) yesterday and just experienced a BSOD. I have attached the minidump file here. Appreciate your help to troubleshoot the issue.


Thanks and Regards.

:)

 

BSOD on brand new laptop!

I got a brand new laptop thursday and within about 3 hours I got the dreaded blue screen of death. Upon restarting I got the BSOD loop. The only things I had installed were avira antivirus, firefox, and I started to download a free game (got the code with
the new laptop): watchdogs 2. The game was a huge 20+ gb download and the crash happened halfway through that.

There have been two messages on the BSOD pages: KERNAL_SECURITY_CHECK FAILURE and IRQL_NOT_LESS_OR_EQUAL

I am able to start in safe mode. I clicked on each driver and autochecked for updates. Only one updated: killer wireless card.

Here's a link to my dmp files:

https://drive.google.com/open?id=0B2_D6pCPI6cNTmNueWd6T0ZRMlU


Please help!

 

brand new lap top battery

I ran the troubleshoot power option and it said “Display brightness setting is too high”

but it’s a brand new laptop, i should think I could expect the most from it.

I haven’t tried the next steps uou have suggested yet.

 

Brand new PC BSoD

Hi,

Corrupted drivers and system files are one of the possible reasons why this issue is happening. We'd like to get additional information to help resolve the issue. Kindly answer the following questions below:

• What is the stop error code showing on the screen whenever you experience BSoD? (e.g.: 0x0000000A, 0x0000003B, and 0x000000EF)
  
• Did you installed any third-party applications on your new computer before the issue started?
  
• Is there a specific action you're doing on the computer that triggers BSoD?
  

In the meantime, we suggest performing the possible solutions in this
article
to help resolve blue screen errors.

We'll keep an eye out for your response.