Windows 10: BSOD on relatively new machine - Continuing diagnosis

My wife's laptop has had BSOD issues ever since we got it last December.


I posted some dump files a while back, and it appeared that the issue was related to FortiClient not playing nicely with the Killer network drivers. Here is a link to that discussion:

https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/bsod/6721b2da-7f49-4b38-b454-7ee8a3c611cf?messageId=2b81993e-8547-44e1-80ab-a05aff15ec44


Since then, I have completely uninstalled FortiClient, yet the BSODs continue.


I wish I could say that they happen consistently, but they don't. They just seem to come on randomly, without any consistent cause. I got a BSOD once when I clicked on a browser window while running Netflix. My wife says they sometimes happen when she tries to open a new browser tab, or clicks on a tab -- but sometimes they just happen while she is sitting and reading something.


One interesting thing is that the BSODs don't always produce a dump file. The event logs show, in those instances, that something is preventing the system from generating the DMP.


I have managed to collect some dump files, though; and I've posted them (along with the MSINFO data and Speccy output) to OneDrive here:

https://1drv.ms/u/s!AstAdIvnzcozgTy4pAEiPLp0kxxJ?e=WhFgLu


I would very much appreciate assistance from someone who can look at the dumps and determine what's going on that might cause the issue.


Thank you very much.

:)

 

BSOD when launching Virtual Machine

Hi,



Thank you for writing to Microsoft Community Forums.



I appreciate your effort on this. I understand how difficult it could be when the computer doesn’t work as it is supposed to, we will look into this for you. Please reply with the following details to assist you with the appropriate troubleshooting
steps:

• Which application are you using to create Virtual Machine?
  
• Does the issue occur only when launching a Virtual Machine?
  
• Have you reinstalled Windows on the computer?
  
• What is the make and model of the computer?
  

I have analyzed the dump files shared by you. Since the issue occurs when you launch Virtual Machine, I suggest you to try disabling the VMWare USB Arbitration Service and check if that helps. Please follow the steps mentioned below:

1. Press Windows key + R, to open
   Run dialog box.
   
2. Type services.msc and click on
   OK.
   
3. Look for the VMWare USB Arbitration Service and double click on it to open
   Properties.
   
4. Select Disabled from the drop down for
   Startup and Stop the service.
   
5. Click on Apply and OK.
   

Please reply with the status of the issue, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Phenom 9850BE low voltage overclocking results!

well if your going to continue with overclocking, i suggest doing the baby steps thing heh. good luck with the overclocking

 

BSODs continue after clean install - hardware?


Hello,
I previously posted here regarding a variety of BSODs I was getting on my machine which included various stop codes:

• usbohci.sys
• faulty hardware corrupted page
• kernel security check failure
• memory management

After trying a bunch of things (including some good suggestions from the forum), I gave up and did a clean Win10 install. To be clear, this was a disk format, followed by a fresh/clean install using the Windows 10 .iso image from Microsoft. This is a new thread because I re-installed Windows 10.
To my astonishment, within a day of the clean install, I already got a BSOD, this time saying "Stop Code: Memory Management". This happened as soon as I woke the machine up from idle sleep. Starting to wonder if I have hardware issues. I have installed minimal things beyond the fresh windows copy, including latest Radeon video drivers, but I don't think that's it. I've run the memcheck and diskcheck utility a bunch of times, with no problems indicated. Welcome everyone's thoughts, and thank you again!