Windows 10: BSOD on shutdown: "VIDEO_MEMORY_MANAGEMENT_INTERNAL"; minidump provided

Hi there, I would appreciate it if anyone could help me figure out which program might have caused my laptop to blue screen upon shutdown. I had been playing Halo MCC via Steam earlier the night it happened, and had also opened Battlefront 2 via Epic Games and Origin at one point. All of these applications were closed out, and none remained minimized to my taskbar at the time I tried to shutdown my laptop. My laptop has blue screened once before, and we found out it was from the EasyAntiCheat program that Halo/Steam runs, trying to access a part of the memory it wasn't allowed to. However, the

:)

 

BSOD with error code: VIDEO_MEMORY_MANAGEMENT_INTERNAL

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues with your PC as you receive BSOD with the error code VIDEO_MEMORY_MANAGEMENT_INTERNAL. I certainly appreciate your efforts in sharing the necessary details to analyze the issue.



The VIDEO_MEMORY_MANAGEMENT_INTERNAL bug check has a value of 0x0000010E. This indicates that the video memory manager has encountered a condition that it is unable to recover from.



Upon checking the dump files, I found that the file dxgmms2.sys is causing the BSOD on the system.



I would suggest you to uninstall the graphics drivers and then re-install them from the

manufacturer website to see if that helps.

1. Press Windows key + R. This will open
   Run. Alternatively, you can go to Start and search for ‘Run’.
   
2. In Run dialog box, type ‘devmgmt.msc’ and hit enter.
   
3. Expand Display Adapters.
   
4. Right click on the Display drivers and click on
   Uninstall.
   
5. Check the box Delete the driver software for this device.
   
6. Click on OK.
   
7. Do not restart the PC.
   

In addition, I see that there is a BIOS update available for the PC. You can also try updating the BIOS and see if that helps. The BIOS update can be downloaded from the

manufacturer website.



Note: Modifying BIOS/ complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from
the configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk



If the issue persist, please get back to us with the results of the troubleshooting steps to assist you further.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Bsod video_memory_management_internal

Hello all,

I just saw this BSOD for the first time today. I was doing a stress test to get max temps that I would get on my CPU. The point of this was I was helping someone else who was seeming to get unusually high temps on a very similar machine while also doing stress tests. I wanted to see if mine would be similar. Mine ran about 6C cooler (got up to 91C on one core.)

Anyway, this BSOD popped up after a couple minutes into the stress test. What is odd is there are also two minidumps along with the kernel memory dump that was generated. I only recall seeing one BSOD. For whatever reason my machine was configured to do kernel memory dumps, but I have since changed it to minidumps. Because of the size of the kernel dump I had to share the zip from my OneDrive.

https://1drv.ms/u/s!ApRsrb8rtsbh0AH0iuGJhNP2SbLq

Hopefully this will be just a one time thing. Im not overly concerned about it, however I still wanted to see what others here thought.

EDIT: Sorry, I should include the specs of the machine. This is the machine listed under my second system specs.

 

BSOD with error code: VIDEO_MEMORY_MANAGEMENT_INTERNAL

Well, I'm now attempting to reinstall both of the Display Adapter drivers (which I have also now uninstalled).

Both the Intel HD Graphics 530 driver and the nVIDIA GeForce GTX 1060 drivers which I downloaded from the link you provided me are refusing to install for the same reason; "Your device does not meet the minimum requirements". The Intel 530 driver says it
is specifically made for three different Intel processors, one of which being the exact processor I have, the Intel Core i7-6700HQ. I don't understand what minimum requirement I'm missing, and I can't figure any reason why the nVIDIA driver isn't installing
either.

I haven't yet made any attempt to install the BIOS update, since it claims it would restart my PC, and you've told me not to restart the PC (I asumme until I reinstall everything).

Help me Prakhar_Khare, you're my only hope.