Windows 10: BSOD on Windows shutdown

Discus and support BSOD on Windows shutdown in Windows 10 BSOD Crashes and Debugging to solve the problem; Hey there, Recently, I've started to notice BSOD appearing, when I try to turn off the system. After I press shutdown, the log-off screen appears... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by SirKozuch, Nov 7, 2017.

  1. SirKozuch Win User

    BSOD on Windows shutdown


    Hey there,

    Recently, I've started to notice BSOD appearing, when I try to turn off the system. After I press shutdown, the log-off screen appears and freezes after a few seconds, followed by BSOD with error message IRQL_NOT_LESS_OR_EQUAL.

    Attached please find log-files of the system. Any help would be appreciated.

    Thanks!

    PC-SAMUEL-st_08_11_2017__13429,83.zip

    :)
     
    SirKozuch, Nov 7, 2017
    #1
  2. johnqjx Win User

    Windows 10 BSOD after every shutdown/restart: KMODE EXCEPTION NOT HANDLED

    Hi,

    I am getting a recurring problem whereby my PC will go into a BSOD whenever I shutdown/restart it. I have tried clean boot and booting in safe mode, but it stills goes into a BSOD when I shutdown/restart. It is extremely frustrating.

    Any help is greatly appreciated.

    -John
     
    johnqjx, Nov 7, 2017
    #2
  3. IRQL_NOT_LESS_OR_EQUAL Windows 10

    Hey again,

    Well to be honest this is a pretty complicated question to answer since I feel like I have been getting many errors due to the same problem. The problem first appeared as a sudden laptop shutdown. The first 2 or 3 times I thought maybe it was my laptop overheating,
    but what made me realize it was a different problem was that windows would try to update every time I turn it on but fail. So I kept using my laptop thinking it would go away but the problem persisted. Sometimes it would just do the sudden shutdown, other
    times I would get the BSOD before the shutdown. Eventually though, it stopped doing the sudden shutdown and I would only get the BSOD errors at that point. To answer your question though, I got the BSOD in the past month (including the times before I reinstalled
    windows) maybe 8-10 times. However, if you count the sudden shutdowns too it would be 10-15. And this is excluding the time when driver verifier was on as you asked.

    Thanks!
     
    Mohamed Elbogdady, Nov 7, 2017
    #3
  4. zbook New Member

    BSOD on Windows shutdown

    Hi SirKozuch ,

    Welcome to Ten Forums BSOD forum.

    1) open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /restorehealth
    4) chkdsk /scan
    5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    6) open device manager > click view > click show hidden devices > expand all rows and look for items that display yellow icons with black exclamation marks > post images into the thread
    7) update Intel dual band wireless using device manager: netwtw04.sys
    Updating a driver: Updating a driver. - Microsoft Community
    8) find the memory dump file: %SystemRoot%\MEMORY.DMP or C:\Windows\MEMORY.DMP

    Use file explorer > this PC > local C: drive > right upper corner search enter each of the above to find results > post into the thread using a one drive or drop box share link.
    9) check the status of each of these problem devices:
    HID-compliant touch screen HID\VID_0457&PID_10CC&COL01\6&35C01671&0&0000 This device is disabled.
    WAN Miniport (IP) SWD\MSRRAS\MS_NDISWANIP 56
    10) Turn off windows fast startup:
    Turn On or Off Fast Startup in Windows 10 Performance Maintenance Tutorials
    11) Update the BIOS from 304 > 305:
    Version 305
    2017/10/192.71 MBytes
    BIOS 305
    Optimize system performance
    ASUS USABIOS & FIRMWARE

    12) There were multiple updated drivers offered in 2017. Please update all drivers:
    ASUS USADriver & Tools







    Code: Event[2156]: Log Name: System Source: Netwtw04 Date: 2017-10-22T03:37:49.331 Event ID: 5005 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: PC-Samuel Description: Intel(R) Dual Band Wireless-AC 7265 : Has encountered an internal error and has failed.Event[2157]: Log Name: System Source: Netwtw04 Date: 2017-10-22T03:37:49.331 Event ID: 5005 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: PC-Samuel Description: Intel(R) Dual Band Wireless-AC 7265 : Has encountered an internal error and has failed.[/quote] Code: Analysis symbol: Rechecking for solution: 0 Report Id: 6a5c0112-d93a-493c-9774-b94c23dc0789 Report Status: 4 Hashed bucket:23.10.2017 12:20 Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 133 P2: 1 P3: 1e00 P4: fffff800d268e370 P5: 0 P6: 10_0_16299 P7: 0_0 P8: 256_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\102317-10062-01.dmp \\?\C:\WINDOWS\TEMP\WER-16437-0.sysdata.xml \\?\C:\WINDOWS\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5331.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5332.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5353.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_133_75cfbf4f7d4fbab2aea1b1652542a4a2c4a5_00000000_cab_04bb474f Analysis symbol: Rechecking for solution: 0 Report Id: c8ee89df-3ac6-46a5-9044-4beb3346b4a3 Report Status: 2049 Hashed bucket: 22.10.2017 22:53 Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 133 P2: 1 P3: 1e00 P4: fffff800d268e370 P5: 0 P6: 10_0_16299 P7: 0_0 P8: 256_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\102317-10062-01.dmp \\?\C:\WINDOWS\TEMP\WER-16437-0.sysdata.xml \\?\C:\WINDOWS\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5331.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5332.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5353.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_133_75cfbf4f7d4fbab2aea1b1652542a4a2c4a5_00000000_03505350 Analysis symbol: Rechecking for solution: 0 Report Id: c8ee89df-3ac6-46a5-9044-4beb3346b4a3 Report Status: 4 Hashed bucket: 6.11.2017 17:37 Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 133 P2: 1 P3: 1e00 P4: fffff8022867f370 P5: 0 P6: 10_0_16299 P7: 0_0 P8: 256_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\110617-9937-01.dmp \\?\C:\WINDOWS\TEMP\WER-15562-0.sysdata.xml \\?\C:\WINDOWS\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4D94.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4D95.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4DB5.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_133_641da886445f53802a7ab92f827ae544f4e41_00000000_cab_07957be1 Analysis symbol: Rechecking for solution: 0 Report Id: e8eb69c2-21bf-465e-8cc3-728edb486381 Report Status: 2049 Hashed bucket: 6.11.2017 0:02 Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 133 P2: 1 P3: 1e00 P4: fffff8022867f370 P5: 0 P6: 10_0_16299 P7: 0_0 P8: 256_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\110617-9937-01.dmp \\?\C:\WINDOWS\TEMP\WER-15562-0.sysdata.xml \\?\C:\WINDOWS\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4D94.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4D95.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4DB5.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_133_641da886445f53802a7ab92f827ae544f4e41_00000000_03544db2 Analysis symbol: Rechecking for solution: 0 Report Id: e8eb69c2-21bf-465e-8cc3-728edb486381 Report Status: 4 Hashed bucket: 2.11.2017 10:46 Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 133 P2: 1 P3: 1e00 P4: fffff8023e216370 P5: 0 P6: 10_0_16299 P7: 0_0 P8: 256_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\110217-9531-01.dmp \\?\C:\WINDOWS\TEMP\WER-15515-0.sysdata.xml \\?\C:\WINDOWS\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4E6F.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4E7F.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4E90.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_133_87d84aa0ba0834e31391c5690fe1da03bb08b1c_00000000_cab_318800bd Analysis symbol: Rechecking for solution: 0 Report Id: de8f1b58-dbc9-4154-81e0-8e1cda6874b6 Report Status: 2049 Hashed bucket: 2.11.2017 3:03 Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 133 P2: 1 P3: 1e00 P4: fffff8023e216370 P5: 0 P6: 10_0_16299 P7: 0_0 P8: 256_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\110217-9531-01.dmp \\?\C:\WINDOWS\TEMP\WER-15515-0.sysdata.xml \\?\C:\WINDOWS\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4E6F.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4E7F.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4E90.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_133_87d84aa0ba0834e31391c5690fe1da03bb08b1c_00000000_03284e8d Analysis symbol: Rechecking for solution: 0 Report Id: de8f1b58-dbc9-4154-81e0-8e1cda6874b6 Report Status: 4 Hashed bucket: 4.11.2017 1:18 Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: a P2: 0 P3: 2 P4: 0 P5: fffff803156f8588 P6: 10_0_16299 P7: 0_0 P8: 256_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\110417-9859-01.dmp \\?\C:\WINDOWS\TEMP\WER-14781-0.sysdata.xml \\?\C:\WINDOWS\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA94F.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA96F.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA97F.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_a_db5190c96d2410ee779a82abd4c7c5784d46338_00000000_cab_1d88aa1a Analysis symbol: Rechecking for solution: 0 Report Id: f223f4cf-5ca3-4a7f-b0dc-99f6a92646e2 Report Status: 2049 Hashed bucket: 4.11.2017 1:18 Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: a P2: 0 P3: 2 P4: 0 P5: fffff803156f8588 P6: 10_0_16299 P7: 0_0 P8: 256_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\110417-9859-01.dmp \\?\C:\WINDOWS\TEMP\WER-14781-0.sysdata.xml \\?\C:\WINDOWS\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA94F.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA96F.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA97F.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_a_db5190c96d2410ee779a82abd4c7c5784d46338_00000000_0350a97e Analysis symbol: Rechecking for solution: 0 Report Id: f223f4cf-5ca3-4a7f-b0dc-99f6a92646e2 Report Status: 4 Hashed bucket: 29.10.2017 18:55 Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: a P2: 0 P3: 2 P4: 0 P5: fffff803508ef588 P6: 10_0_16299 P7: 0_0 P8: 256_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\102917-10859-01.dmp \\?\C:\WINDOWS\TEMP\WER-47781-0.sysdata.xml \\?\C:\WINDOWS\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCDA0.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCDB0.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCDD0.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_a_141f52175888ef8866d486b5b12a1b6ac377def4_00000000_cab_3678ce8b Analysis symbol: Rechecking for solution: 0 Report Id: 8a8e343d-7965-459c-8a91-7ff43a8764e5 Report Status: 2049 Hashed bucket: 29.10.2017 18:55 Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: a P2: 0 P3: 2 P4: 0 P5: fffff803508ef588 P6: 10_0_16299 P7: 0_0 P8: 256_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\102917-10859-01.dmp \\?\C:\WINDOWS\TEMP\WER-47781-0.sysdata.xml \\?\C:\WINDOWS\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCDA0.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCDB0.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCDD0.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_a_141f52175888ef8866d486b5b12a1b6ac377def4_00000000_0350cdcf Analysis symbol: Rechecking for solution: 0 Report Id: 8a8e343d-7965-459c-8a91-7ff43a8764e5 Report Status: 4 Hashed bucket: 7.11.2017 11:38 Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: a P2: 21a6 P3: 2 P4: 0 P5: fffff8008b484588 P6: 10_0_16299 P7: 0_0 P8: 256_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\110717-9796-01.dmp \\?\C:\WINDOWS\TEMP\WER-42468-0.sysdata.xml \\?\C:\WINDOWS\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBB8F.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBB9F.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBBBF.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_a_1c8ab9e389de831ba6fee67c326265b55f7ed4ad_00000000_cab_2cc0bdd1 Analysis symbol: Rechecking for solution: 0 Report Id: ddc4825f-ae1c-4d13-970c-53ce380c9a4e Report Status: 2049 Hashed bucket: 7.11.2017 11:38 Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: a P2: 21a6 P3: 2 P4: 0 P5: fffff8008b484588 P6: 10_0_16299 P7: 0_0 P8: 256_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\110717-9796-01.dmp \\?\C:\WINDOWS\TEMP\WER-42468-0.sysdata.xml \\?\C:\WINDOWS\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBB8F.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBB9F.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBBBF.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_a_1c8ab9e389de831ba6fee67c326265b55f7ed4ad_00000000_034cbbbe Analysis symbol: Rechecking for solution: 0 Report Id: ddc4825f-ae1c-4d13-970c-53ce380c9a4e Report Status: 4 Hashed bucket: 18.10.2017 17:32 Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: a P2: adae P3: 2 P4: 0 P5: fffff800bff00588 P6: 10_0_16299 P7: 0_0 P8: 256_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\101817-8781-01.dmp \\?\C:\WINDOWS\TEMP\WER-45875-0.sysdata.xml \\?\C:\WINDOWS\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCD52.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCD62.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCD82.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_a_4d68eb33114559f4b135ff5e71663065e0135b1a_00000000_cab_29fe1ed5 Analysis symbol: Rechecking for solution: 0 Report Id: 3b0f4451-827d-4376-ae5e-49b88a5f758b Report Status: 2049 Hashed bucket: 18.10.2017 16:25 Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: a P2: adae P3: 2 P4: 0 P5: fffff800bff00588 P6: 10_0_16299 P7: 0_0 P8: 256_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\101817-8781-01.dmp \\?\C:\WINDOWS\TEMP\WER-45875-0.sysdata.xml \\?\C:\WINDOWS\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCD52.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCD62.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCD82.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_a_4d68eb33114559f4b135ff5e71663065e0135b1a_00000000_0344cd81 Analysis symbol: Rechecking for solution: 0 Report Id: 3b0f4451-827d-4376-ae5e-49b88a5f758b Report Status: 4 Hashed bucket:[/quote] Code: Event[4664]: Log Name: System Source: Microsoft-Windows-Kernel-Boot Date: 2017-10-29T00:44:13.947 Event ID: 29 Task: N/A Level: Error Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: PC-Samuel Description: Windows failed fast startup with error status 0xC00000D4.[/quote] Code: Name [00000001] Intel(R) Dual Band Wireless-AC 7265 Adapter Type Ethernet 802.3 Product Type Intel(R) Dual Band Wireless-AC 7265 Installed Yes PNP Device ID PCI\VEN_8086&DEV_095A&SUBSYS_51108086&REV_59\4&3297BAE3&0&00E2 Last Reset 8.11.2017 0:55 Index 1 Service Name Netwtw04 IP Address Not Available IP Subnet Not Available Default IP Gateway Not Available DHCP Enabled Yes DHCP Server Not Available DHCP Lease Expires Not Available DHCP Lease Obtained Not Available MAC Address ‪10:02:B5:CC:6B:E5‬ Memory Address 0xDD200000-0xDD201FFF IRQ Channel IRQ 4294967283 Driver c:\windows\system32\drivers\netwtw04.sys (19.51.7.2, 7,28 MB (7*638*536 bytes), 5.10.2017 21:38)[/quote]
     
    zbook, Nov 7, 2017
    #4
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BSOD on Windows shutdown

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