Windows 10: BSOD PC Randomly Reset/Shutdown

Discus and support BSOD PC Randomly Reset/Shutdown in Windows 10 BSOD Crashes and Debugging to solve the problem; Few weeks (after Intel spectre announcement and windows update) ago my system started randomly restarting and shutting down (cutting off) so I... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by fBlah, Mar 15, 2018.

  1. fBlah Win User

    BSOD PC Randomly Reset/Shutdown

    Few weeks (after Intel spectre announcement and windows update) ago my system started randomly restarting and shutting down (cutting off) so I reinstalled windows and everything was fine until a week back, where it started resetting again and more frequently. Sometimes the monitors cut off and pc is running and I have to hard reset. Sometimes it resets on its own. Sometimes it just cuts off. I noticed that some of the SATA ports on my motherboard stopped working and will at times randomly detect/not detect my HDD.

    It restarts randomly, sometimes when I'm playing games and sometimes when nothing is running at all.
    The PC is over 4 years old (GPU 3 years) and I hope its not a motherboard/PSU/GPU issue as warranty has passed.

    Note that I sometimes run my PC for extended periods of time and it works fine, but it suddenly resets and once it does it resets quite frequently

    I do not have access to additional GPUs/mobo/CPU/PSU to test.

    I play overwatch a lot, and I've encountered a reset only once so far.
    I develop using unreal engine and have encountered more resets while using it.

    Sometimes windows sound (device unplugged sound) plays when the screen goes black. Once when the screen went blank, i had music playing and the audio was looping, so I'm sure the PC crashed then.

    When the PC restarts, its is as if pressing the restart button and this happens most of the time. The least frequency between restarts was around 5 mins. It doesn't restart immediately after login.

    Once when the screens went blank I pressed the power button and my pc went to sleep. When I put it on again only my primary screen alone worked and the resolution was set to 1024x768 and I could not change it. It said the display driver failed to start.

    I tried running a stress test (OCCT) for 1 hour to see if my psu/gpu was failing but it did not reset then. It randomly restarted the next day though. (I shut down during that night)

    I did not realise that there were BSODs happening sometimes because my monitors went blank, but when I checked my event viewer I noticed a minidump.

    No artefacts on screen and no flickering of any sorts.

    When I see my temperatures on corsair link the cpu is around 39-45 idle and goes to about 65 on load. GPU idle is 50 on idle and 80 on load

    When I check the wattage power draw on my UPS it rarely exceeds 350 watts. While playing overwatch its around 150 watts.

    Thank you for taking the time to read my post. Please help me identify and solve this issue I'm facing.

    Things I have done :
    Reinstall OS (again)
    Run memtest (pass)
    Remove overclock

    Windows 10 Pro 64 Bit
    Intel i7 4770k @ stock clocks with corsair h100i
    Asrock Extreme 6AC
    4x4GB memory
    Zotac Nvidia GTX970
    120GB SSD Samsung 840 Evo for OS
    250GB SSD Samsung 850 Evo for programs
    2 TB HDD Seagate ST2000VX003 for data
    800w Corsair gs 800

    fBlah, Mar 15, 2018

  2. BSOD on Windows 10

    • The last time i accessed was computer was today as I can log on but randomly causes BSOD's at random times
    • Not much althought I have reset my computer which did not eliminate my BSOD, safe mode does not get rid of my bsod either.
    Eason LeeXB, Mar 15, 2018
  3. johnqjx Win User
    Windows 10 BSOD after every shutdown/restart: KMODE EXCEPTION NOT HANDLED


    I am getting a recurring problem whereby my PC will go into a BSOD whenever I shutdown/restart it. I have tried clean boot and booting in safe mode, but it stills goes into a BSOD when I shutdown/restart. It is extremely frustrating.

    Any help is greatly appreciated.

    johnqjx, Mar 15, 2018
  4. BSOD PC Randomly Reset/Shutdown

    Hi fBlah, I'm very new (as in one day) to the debugging world, but since nobody else has responded, I'll take a whack (I do have quite a bit of experience with non-debug hardware and driver troubleshooting). According to the minidump it looks like your display driver (nvlddmkm.sys) is at fault. May not be the only thing wrong, but it seems as likely a place to start as any.

    First thing I would try is updating/reinstalling your GPU driver, downloaded from either Zotac Support page ( or from the Geforce page (Drivers | GeForce). (Some additional notes on this at the bottom of this post.)

    If that doesn't fix it, I would try it again, but use the following steps:

    1. Disable MS auto driver install (How to Prevent Windows from Automatically Updating Specific Drivers )
    2. Download most current driver for your GPU, either from Nvidia or Zotac Support. Put the file somewhere you can find it easily.
    3. Uninstall your GPU driver via device manager. Alternatively you can use Display Driver Uninstaller (Display Driver Uninstaller Download version and use the "Clean and restart" option from Safe Mode. Make sure you unzip the file before using, otherwise you can have issues. I've used DDU for years (I go through a LOT of GPUs) without a hitch.
    4. After reboot, double click on the GPU installer file and let it do it's thing.

    If that doesn't fix the issue, you can start looking at other possibilities like conflicts with associated drivers or BIOS/UEFI.

    Note on nVidia drivers - you probably already know this but if not, the driver download is actually an installer package which will also load GeForce Experience. If you like it then you're all set - if not, you can simply uninstall it through Settings-->Apps & Features. Uninstalling GeForce Experience will not affect the display driver. If you keep it, see the following:

    Nvidia GeForce Experience Node.js security vulnerability - gHacks Tech News
    Disable NVIDIA Streamer Service and other NVIDIA processes - gHacks Tech News
    Disable Nvidia Telemetry tracking on Windows - gHacks Tech News
    volcanoscout, Mar 16, 2018
  5. fBlah Win User
    Hi volcanoscout, thank you for your reply. I have followed the steps you have listed and reinstalled the graphic drivers without GeForce Experience. I hope this solves the problem. I will continue using the system to see if the problem is resolved.
    fBlah, Mar 18, 2018
  6. fBlah Win User
    Unfortunately that did not solve the problem. This time my PC cut off with only the PSU and power light working. Everything else cut off including PC fans. I could hear white noise through the speakers. No BSOD is available.
    fBlah, Apr 5, 2018

BSOD PC Randomly Reset/Shutdown

  1. BSOD PC Randomly Reset/Shutdown - Similar Threads - BSOD Randomly Reset

  2. PC restarts randomly with no bsod

    in Windows 10 BSOD Crashes and Debugging
    PC restarts randomly with no bsod: Hello, for the past month my pc restarts randomly with no bsod. It happens when im playing games mostly , doesnt matter which. I bought a UPS thinking it was power fluctuations but that is not the case. I've attached the event....
  3. Random BSODs on new PC

    in Windows 10 BSOD Crashes and Debugging
    Random BSODs on new PC: I'm getting really random crashes on my new PC. It's mostly new, only hard drives were transferred from my old one. The configuration is: Ryzen 3600X MSI B450 Tomahawk Max Gigabyte RTX 2070 Super CRUCIAL Ballistix Sport LT Gray DDR4 3200MHz 16GB Kit 2x8GB CORSAIR CX650M...
  4. Random PC Shutdown

    in Windows 10 BSOD Crashes and Debugging
    Random PC Shutdown: Since about two to two and a half weeks ago, my PC has had the issue of randomly shutting down. This happens entirely at random, seemingly regardless of what I am doing or not doing. I had it shut down while playing games, browsing, watching movies etc. It has been shutting...
  5. Random shutdown

    in Windows 10 BSOD Crashes and Debugging
    Random shutdown: Hi, I am experiencing a weird issue where my screen is randomly showing me "locking" and then shuts down. When I then boot my computer again, I get a message from the BIOS stating that it lost contact with the operating system. This happens every 2-3 hours or so. Could you...
  6. Random Shutdowns

    in Windows 10 BSOD Crashes and Debugging
    Random Shutdowns: So, I work in the I.T. department for a large company and we are all baffled by this new issue. We ordered a handful of OptiPlex 7050's because we need the large case for cards. I installed Windows 10 Enterprise, then I installed a secondary NIC and a NVIDIA QUADRO K620. I...
  7. Get kernel_security_check_failure BSOD randomly at shutdown

    in Windows 10 BSOD Crashes and Debugging
    Get kernel_security_check_failure BSOD randomly at shutdown: Sometimes, when I shutdown the system, I get the BSOD screen with error 139, it then shuts down and reboots. There doesn't seem to be any pattern to it, and it doesn't always do it, nor does there seem to be any bad aftereffects. Any suggestions/ideas? I'm a techie, so don't...
  8. Random BSODs on new PC

    in Windows 10 BSOD Crashes and Debugging
    Random BSODs on new PC: Hi, i'm getting random BSOD erros, on a new computer. I already ran the memtest 86, no erros, and i can't seem to solve the problem. Here is the dump files... 48974
  9. Random shutdowns

    in Windows 10 Performance & Maintenance
    Random shutdowns: Good morning, good evening depends when you are reading this. So, i'm running asus x550c windows 10. Recently ive come across to these weird shutdowns. As it seems, my computer will shutdown randomly without any warnings, and when it does shutdown, i can't turn it right back...
  10. Random Shutdowns

    in Windows 10 Support
    Random Shutdowns: Laptop, Dell Studio 1555, Previously running Win7 Ultimate and had no issues regarding random shutdowns. Upgraded to Win10 Pro, then wiped drive and clean installed Win10 Pro. No issues during installation. No issues with device drivers. No other software installed....