Windows 10: BSOD playing dota 2

Discus and support BSOD playing dota 2 in Windows 10 BSOD Crashes and Debugging to solve the problem; Sorry for late reply... busying with exam nowadays... Attachment 37786 This is the dump file after running verifier Bad pool caller(ndis.sys).. cant... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by jingjie93, Aug 25, 2015.

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  1. JINGJIE93
    jingjie93 Win User

    BSOD playing dota 2


    Sorry for late reply... busying with exam nowadays...
    Attachment 37786
    This is the dump file after running verifier
    Bad pool caller(ndis.sys).. cant even login into window
     
    jingjie93, Sep 15, 2015
    #16
  2. AXE0
    axe0 New Member

    Please read how to boot into safe mode.

    The cause is SoftEther VPN, please update the software here
    Code: 1: kd> lmvm Neo_VPNstart end module name fffff801`5d3a0000 fffff801`5d3a5480 Neo_VPN T (no symbols) Loaded symbol image file: Neo_VPN.sys Image path: Neo_VPN.sys Image name: Neo_VPN.sys Timestamp: Thu Feb 05 10:57:01 2015 (54D33E6D) CheckSum: 000141E4 ImageSize: 00005480 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4[/quote]
     
    axe0, Sep 15, 2015
    #17
  3. JINGJIE93
    jingjie93 Win User
    Thanks for your help *Smile
    BTW, I already uninstall all the vpn driver and software... should i run verifier again?
     
    jingjie93, Sep 15, 2015
    #18
  4. AXE0
    axe0 New Member

    BSOD playing dota 2

    When have you removed the VPN?
     
    axe0, Sep 15, 2015
    #19
  5. JINGJIE93
    jingjie93 Win User
    After you told me my vpn is outdated, so I uninstall it right away.
     
    jingjie93, Sep 16, 2015
    #20
  6. AXE0
    axe0 New Member
    Alright,
    See if you can reproduce the BSOD.
     
    axe0, Sep 16, 2015
    #21
  7. JINGJIE93
    jingjie93 Win User
    so far no more bsod... but now it keep show this problem... how to solve it?Attachment 38960
     
    jingjie93, Sep 22, 2015
    #22
  8. AXE0
    axe0 New Member

    BSOD playing dota 2

    For that problem I suggest you create a thread at the Drivers and Hardware section.
    If the drivers won't be recovered within a certain time amount, you will get another bluescreen that is likely showing this error 'video tdr failure' (not exactly in that order).

    Glad to hear you have no more BSOD's *Smile
     
    axe0, Sep 22, 2015
    #23
  9. JINGJIE93
    jingjie93 Win User
    Sorry to tell u, my laptop just bsod again when playing dota 2 reborn
    System service exception
    It that related to my nvidia driver problem?
    Attachment 38990
     
    jingjie93, Sep 22, 2015
    #24
  10. AXE0
    axe0 New Member
    Unfortunately it is your Nvidia driver again.
    Please follow tips below, they might help

    Move some files from partition D to increase the free space to at least 10-15%.
    Every partition needs at least 10-15% free space for windows to do it thing in the background.

    BSOD playing dota 2 [​IMG]
    Warning Less free space could cause BSOD's

    Check your installed apps and remove those you don't know or don't use.
    Some of them are known to cause BSOD's, luke .
     
    axe0, Sep 22, 2015
    #25
  11. JINGJIE93
    jingjie93 Win User
    Attachment 40511
    Just now my com bsod again when i running bluestack... sorry i nid your help again~ haha
     
    jingjie93, Sep 30, 2015
    #26
  12. JINGJIE93
    jingjie93 Win User
    This 1~Attachment 40513 sry
     
    jingjie93, Sep 30, 2015
    #27
  13. AXE0
    axe0 New Member

    BSOD playing dota 2

    Please remove / disable items from the startup in taskmanager
    These programs could interfere with the boot process giving you trouble.

    Please remove the ASUS software, this pre-installed software is known for causing BSOD's.

    Please check again for driver updates for the Intel Graphics card at your manufacturers site.
    Code: *** WARNING: Unable to verify timestamp for igdkmd64.sys *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys 1: kd> lmvm igdkmd64 start end module name fffff800`e9a00000 fffff800`e9db6000 igdkmd64 T (no symbols) Loaded symbol image file: igdkmd64.sys Image path: igdkmd64.sys Image name: igdkmd64.sys Timestamp: Sat Jul 11 02:37:09 2015 (55A06535) CheckSum: 0039F7B2 ImageSize: 003B6000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4[/quote]
     
    axe0, Sep 30, 2015
    #28
  14. JINGJIE93
    jingjie93 Win User
    Attachment 40666all these asus program need to be uninstall?
     
    jingjie93, Oct 1, 2015
    #29
  15. AXE0
    axe0 New Member
    Yes, or are you using some?
     
    axe0, Oct 1, 2015
    #30
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BSOD playing dota 2

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