Windows 10: BSOD playing Final Fantasy XIV: Heavensward bugcheck 0x0000004e

Discus and support BSOD playing Final Fantasy XIV: Heavensward bugcheck 0x0000004e in Windows 10 BSOD Crashes and Debugging to solve the problem; Was playing this game and my game crashed, unsure what the issue is, everything was fine until today. Attachment 139548 86801 Discussion in 'Windows 10 BSOD Crashes and Debugging' started by djseaghost, Jun 14, 2017.

  1. BSOD playing Final Fantasy XIV: Heavensward bugcheck 0x0000004e


    Was playing this game and my game crashed, unsure what the issue is, everything was fine until today.
    Attachment 139548

    :)
     
    djseaghost, Jun 14, 2017
    #1

  2. Final Fantasy XIV won't install without DirectX, but Direct X is installed (Windows 10)

    I had Final Fantasy XIV installed on my Windows 7 machine. It worked fine. I upgraded to Windows 10, and it continued to work fine. I recently had to do a clean install of Windows 10, and now Final Fantasy XIV won't install. It says I need DirectX, and
    I give it permission to install it (even though DirectX is already on my computer), but the DirectX installation fails and the Final Fantasy XIV installation won't continue without that completion. Can anyone help with this?
     
    MarinaMichaels, Jun 14, 2017
    #2
  3. Kernel Power event / the windows get stuck at random times playing a game

    and now i did clean win 7 ultimate x64 installation and bios "for windows 7 64 bits" and now meanwhile i was tring to play a flash game while i was downloading and installing the final fantasy XIV with his launcher i got same type of crash.

    it hapened 1 time before...

    help!
     
    SinjidShadow, Jun 14, 2017
    #3
  4. zbook New Member

    BSOD playing Final Fantasy XIV: Heavensward bugcheck 0x0000004e

    Hi djseaghost,


    These are some finding in the event logs:

    The driver detected that the device \Device\Harddisk0\DR0 has its write cache enabled. Data corruption may occur.

    Installation Failure: Windows failed to install the following update with error 0x80070103: NVIDIA - Display - 12/29/2016 12:00:00 AM - 21.21.13.7653.


    Installation Failure: Windows failed to install the following update with error 0x80070103: NVIDIA - Display - 2/23/2017 12:00:00 AM - 21.21.13.7878.

    File System Filter 'wcifs' (Version 10.0, ?2016?-?09?-?15T11:42:03.000000000Z) failed to attach to volume '\Device\HarddiskVolumeShadowCopy3'. The filter returned a non-standard final status of 0xC000000D. This filter and/or its supporting applications should handle this condition. If this condition persists, contact the vendor.

    File System Filter 'wcifs' (Version 10.0, ?2016?-?09?-?15T11:42:03.000000000Z) failed to attach to volume '\Device\HarddiskVolumeShadowCopy5'. The filter returned a non-standard final status of 0xC000000D. This filter and/or its supporting applications should handle this condition. If this condition persists, contact the vendor.


    The start type of the Service for NVIDIA High Definition Audio Driver service was changed from demand start to disabled.

    Event[37317]:
    Log Name: System
    Source: Microsoft-Windows-WindowsUpdateClient
    Date: 2017-06-12T20:28:03.581
    Event ID: 20
    Task: Windows Update Agent
    Level: Error
    Opcode: Installation
    Keyword: Installation,Failure
    User: S-1-5-18
    User Name: NT AUTHORITY\SYSTEM
    Computer: Logic-Bomb
    Description:
    Installation Failure: Windows failed to install the following update with error 0x80070103: NVIDIA - Display - 12/29/2016 12:00:00 AM - 21.21.13.7653.


    Event[37319]:
    Log Name: System
    Source: Microsoft-Windows-WindowsUpdateClient
    Date: 2017-06-12T20:28:16.872
    Event ID: 20
    Task: Windows Update Agent
    Level: Error
    Opcode: Installation
    Keyword: Installation,Failure
    User: S-1-5-18
    User Name: NT AUTHORITY\SYSTEM
    Computer: Logic-Bomb
    Description:
    Installation Failure: Windows failed to install the following update with error 0x80070103: NVIDIA - Display - 2/23/2017 12:00:00 AM - 21.21.13.7878.


    The start type of the NVIDIA Display Container LS service was changed from auto start to disabled.

    Code: BugCheck 4E, {2, 119c3a, 41efff, 1} ***** Kernel symbols are WRONG. Please fix symbols to do analysis Probably caused by : ntkrnlmp.exe ( nt!ExAcquireSharedStarveExclusive+ad6 )[/quote] Open administrative command prompt and type or copy and paste:

    1) winver (in the pop up about windows > view your windows version and build > type this information into the thread)

    2) sfc /scannow

    3) dism /online /cleanup-image /restorehealth

    4) chkdsk /scan

    When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on copy > paste into the thread


    5) Run memtest86+ version 5.01 for at least 8 runs. This may take hours so plan to run it overnight.
    Memtest86+ - Advanced Memory Diagnostic Tool

    6) Uninstall all Nvidia drivers using Display Driver Uninstaller and install new drivers from the Asus web site. User your computers product or serial number and the operating system. Display Driver Uninstaller Download version 17.0.6.6
    Display Driver Uninstaller Download version 17.0.6.6

    Have you had any new bsod since your post?
     
    zbook, Jun 17, 2017
    #4
  5. daikin990 Win User
    The problem was clearly caused by ESET, which you have now removed. Disable Driver Verifier
     
    daikin990, Jun 17, 2017
    #5
  6. zbook New Member
    daikin990 Where are you seeing ESET in this thread?
     
    zbook, Jun 17, 2017
    #6
  7. I can run those tonight when i go to bed, I did do a few things, I reinstalled the video driver via display driver uninstall, I reseated my ram and re-plugged in my hdd. The issue seems to have gone away, ran memtest+86 for 9 hours no errors. It did have errors then after I re-seated my ram I encountered 0 errors. I can do the other commands and post my findings by tomorrow morning most likely, thank you for the help.
     
    djseaghost, Apr 5, 2018
    #7
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BSOD playing Final Fantasy XIV: Heavensward bugcheck 0x0000004e

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