Windows 10: BSOD playing GTA V (related to ntkrnlmp.exe)

Discus and support BSOD playing GTA V (related to ntkrnlmp.exe) in Windows 10 BSOD Crashes and Debugging to solve the problem; Another BSOD just happened as I began to run GTA V, it loaded for a few seconds then crashed. Logs attached below. Attachment 41678 Discussion in 'Windows 10 BSOD Crashes and Debugging' started by DavyJones, Oct 3, 2015.

  1. DavyJones Win User

    BSOD playing GTA V (related to ntkrnlmp.exe)


    Another BSOD just happened as I began to run GTA V, it loaded for a few seconds then crashed. Logs attached below.
    Attachment 41678
     
    DavyJones, Oct 7, 2015
    #16
  2. axe0 New Member

    That would be the best, or can you configure Razer to not be active but still being able to use your macro keys?
     
  3. DavyJones Win User
    I found a framework update for it online that is supposed to make it compatible with Windows 10 so I went ahead and installed it. (Razer Synapse 2.0) If it will still crash, I will just uninstall it, since there isn't a way to use macros without it. Unless if I'm using third party software, but id rather not make it more complicated.
     
    DavyJones, Oct 7, 2015
    #18
  4. DavyJones Win User

    BSOD playing GTA V (related to ntkrnlmp.exe)

    Alright, so it crashed even after I installed that framework update. Looks like I'm just going to uninstall Razer software to get rid of this issue. It crashed as I was opening GTA V again. Logs below.
    Attachment 41680
     
    DavyJones, Oct 7, 2015
    #19
  5. axe0 New Member
    This confirms that Razer is causing issues
    This is the Razer Overlay Support driver, clearly not compatible for Windows 10.
    Code: *** WARNING: Unable to verify timestamp for rzpnk.sys *** ERROR: Module load completed but symbols could not be loaded for rzpnk.sys 6: kd> lmvm rzpnk start end module name fffff801`ab190000 fffff801`ab1adb00 rzpnk T (no symbols) Loaded symbol image file: rzpnk.sys Image path: \??\C:\Windows\system32\drivers\rzpnk.sys Image name: rzpnk.sys Timestamp: Thu May 28 21:22:11 2015 (55676AE3) CheckSum: 0002E8EF ImageSize: 0001DB00 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4[/quote]
     
  6. DavyJones Win User
    Might've this been the cause on for the BSODs earlier as well?
     
    DavyJones, Oct 7, 2015
    #21
  7. axe0 New Member
    For some it may be possible yes.

    I have used some Razer software myself, but removed it once I noticed plenty of reviews of some experienced users who said that the Razer software might be not as stable as you think.
    However, I did notice some problems with Razer what the main reason was for removing it.
     
  8. DavyJones Win User

    BSOD playing GTA V (related to ntkrnlmp.exe)

    It happened once again. I'm really tempted to do a clean install of Windows 10, hopefully we can figure this out before i get to that solution. I was playing GTA V, and randomly the game froze and displayed a "Not responding" dialog just before the BSOD appeared. Im really confused as to why all these problems are showing up. The system worked fine for a few months (about 3 since Windows 10 upgrade). And I've only been doing the same things that I did before. Nothing different. It's really perplexing and frustrating. I've attached the new logs below.
    Attachment 41741

    Could it be a virus or malware?

    *Also I went ahead and uninstalled Razer softwares like you said
     
    DavyJones, Oct 7, 2015
    #23
  9. axe0 New Member
    You can always scan your system
     
  10. DavyJones Win User
    I did a clean install of Windows 10 and so far I haven't run into any problems. I'm going to install just the bare essential programs for now and create a disk image. If the problem comes back, I'll update this thread.

    Note* Before I did a clean install, I did a sfc scan in the command prompt and found that I had corrupted files. This lead me to go forth with the clean install idea.
     
    DavyJones, Apr 5, 2018
    #25
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BSOD playing GTA V (related to ntkrnlmp.exe)

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