Windows 10: BSOD please i need help

Discus and support BSOD please i need help in Windows 10 BSOD Crashes and Debugging to solve the problem; Hi, In last 2 days i got 2 BSOD, both of them happened while watching youtube. first one was: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED - 0x1000007e -... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Ali-SM, Jul 17, 2019.

  1. Ali-SM Win User

    BSOD please i need help


    Hi,


    In last 2 days i got 2 BSOD, both of them happened while watching youtube.

    first one was: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED - 0x1000007e - ntoskrnl.exe+1c4737

    second one was: SYSTEM_SERVICE_EXCEPTION - 0x0000003b - ntoskrnl.exe+1bc900


    after searching online most websites mention its from ram, hard disk or GPU

    so after i got last BSOD i ran memtest86 v8.2 with 0 errors and also sfc /scannow and /x /f /r for hard disk.


    the only thing i did from last week was update Nvidia driver from 430.86 to 431.36 and i went to nvidia forums to check if anyone got BSOD, i saw couple but it's different ones related to driver it self.


    this minidump files: https://mega.nz/#!E9dCSYYJ!9gJRJFrwxQYiEaMkG9T5hCIrq9HZY5H3t0ObdXXIkAc


    Windows 10: 1903 OS build 18362.239


    what should i do to prevent this from happening again? and what's related to?

    :)
     
    Ali-SM, Jul 17, 2019
    #1

  2. help to remote connect

    not sure how to use both programs u 2 suggested, i need more helpful steps thanks
     
    Corduroy_Jr, Jul 17, 2019
    #2
  3. BSOD Help!

    Disable hardware accel in your browsers. Also aumha.org for bsods listing. Turn on power saving for your gcs(set to oc in games but not webbrowsing)
     
    eidairaman1, Jul 17, 2019
    #3
  4. axe0 Win User

    BSOD please i need help

    BAD_POOL_HEADER BSOD, Dump File attached


    Hi Groggubus,

    Welcome to the 10forums BSOD please i need help :)

    Please remove / disable items from the startup in taskmanager
    These programs could interfere with the boot process giving you trouble and increase the boot time.

    Daemon tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause for BSOD's.
    Please remove Daemon Tools and run the SPTD pass through remover.

    1. Uninstall Daemon Tools
    2. Download the SPTD standalone installer and follow these steps:
      • Double click the executable to open it
      • Click on the button shown below

    BSOD please i need help [​IMG]

    If the button is grayed out, like in the image, there is no more SPTD installation on your system, and you can close the window

    Please follow this suggestion for the BSOD
    1. Please open BitDefender and go to the modules,
    2. Go to the firewall settings,
    3. Uncheck 'Block port scans in the network',
    4. Reboot your system <-- IMPORTANT
     
Thema:

BSOD please i need help

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