Windows 10: BSOD Random times when computer unattended.

Your welcome.
There were 2 misbehaving drivers identified using the memory dumps.
Keep the thread open for the rest of the week to make sure that there is system stability.

 

Hi Folks,

I am experiencing random BSOD with my computer for the last year, its interrupting my downloading and work.

I have attached the log according to the posting instructions, any help is appreciated *Smile

*Eek*Shock

:)

 

BSOD on Windows 10

• The last time i accessed was computer was today as I can log on but randomly causes BSOD's at random times
• Not much althought I have reset my computer which did not eliminate my BSOD, safe mode does not get rid of my bsod either.

 

Constant Crashing / BSOD

Hey. I've been having issues with my computer crashing or bluescreening. The time inbetween the crashes are random, and the messages in the BSOD's are seemingly random. If you need anything to help ID the problem, please let me know.

Thanks for your time

 

Hi aymanibousi ,

Welcome to the Ten Forums BSOD forum.

There were no BSOD mini dump files.
The logs displayed a very large number of errors during dump creation (approximately 65 from 2/15.2018 to date)
Bugchecks were 3B and A.
So there were only 3 dumps with approximately 65 failures.
And there were no dump files available for debugging.
There were many problems related to drives: IO operation retried, bad block, surprise removed, controller errors.
There was drive corruption or possible corruption.
The GPU stopped responding and recovered.


For all tests / steps please post images into the thread.
If there are any problems posting images please use one drive or drop box share links.


Perform the following steps:

1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /scanhealth
4) dism /online /cleanup-image /restorehealth
5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
6) chkdsk /x /f /r
Run this command on every partition using the syntax: chkdsk /x /f /r C: or chkdsk /x /f /r D: etc. changing the drive letter to the applicable partition.
This may take many hours so plan to run overnight.

C:\Windows\system32>chkdsk /x /f /r
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y
reboot

7) Use the information in this link to find the chkdsk reports in the event viewer. Copy and paste the reports > notepad > save to desktop > post a one drive or drop box share link into the thread

8) Run HD Tune on all drives.
Post images into the thread for the results of these tabs:
a) Health (SMART)
b) Benchmark
c) Full error scan

9) If the computer has Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread

10) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery into the thread.
b) > on the advanced tab under performance > click on settings > under performance options > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory tab into the thread

11) Run memtest86+ version 5.01 for at least 8 passes. Memtest86+ - Advanced Memory Diagnostic Tool
This may take hours so plan to run it overnight.
a) Please make sure you use the Memtest86+ version 5.01 with the link below.
Memtest86+ - Advanced Memory Diagnostic Tool
The testing is done not by time but by passes.
The more passes the better.
There are a significant number of false negatives if fewer than 8 passes are made.
A false negative is a test pass when there is malfunctioning RAM.
There is 12 GB of RAM on the computer.
Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
Just 1 error is a fail and you can abort testing.
Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.
b) When Memtest86+ version 5.01 has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
Memory problems. - Microsoft Community
MemTest86+ - Test RAM Windows 10 Tutorials


The tests /steps that can be run overnight:
1) chkdsk /x /f /r
2) HD Tune full error scan
3) Memtest86+ version 5.01


Code: Event[14932]: Log Name: System Source: Disk Date: 2018-04-09T22:45:02.538 Event ID: 153 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-G9A3RL4 Description: The IO operation at logical block address 0x1 for Disk 10 (PDO name: \Device\0000006a) was retried.Event[14933]: Log Name: System Source: Disk Date: 2018-04-09T22:45:02.538 Event ID: 153 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-G9A3RL4 Description: The IO operation at logical block address 0x11 for Disk 10 (PDO name: \Device\0000006a) was retried.Event[14934]: Log Name: System Source: Disk Date: 2018-04-09T22:45:02.538 Event ID: 153 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-G9A3RL4 Description: The IO operation at logical block address 0x21 for Disk 10 (PDO name: \Device\0000006a) was retried.Event[14935]: Log Name: System Source: Disk Date: 2018-04-09T22:45:09.781 Event ID: 153 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-G9A3RL4 Description: The IO operation at logical block address 0x1 for Disk 10 (PDO name: \Device\0000006a) was retried.Event[14936]: Log Name: System Source: Disk Date: 2018-04-09T22:45:09.781 Event ID: 153 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-G9A3RL4 Description: The IO operation at logical block address 0x11 for Disk 10 (PDO name: \Device\0000006a) was retried.Event[14937]: Log Name: System Source: Disk Date: 2018-04-09T22:45:09.781 Event ID: 153 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-G9A3RL4 Description: The IO operation at logical block address 0x21 for Disk 10 (PDO name: \Device\0000006a) was retried.Event[14938]: Log Name: System Source: Disk Date: 2018-04-09T22:45:16.990 Event ID: 153 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-G9A3RL4 Description: The IO operation at logical block address 0x1 for Disk 10 (PDO name: \Device\0000006a) was retried.Event[14939]: Log Name: System Source: Disk Date: 2018-04-09T22:45:16.990 Event ID: 153 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-G9A3RL4 Description: The IO operation at logical block address 0x11 for Disk 10 (PDO name: \Device\0000006a) was retried.Event[14940]: Log Name: System Source: Disk Date: 2018-04-09T22:45:16.990 Event ID: 153 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-G9A3RL4 Description: The IO operation at logical block address 0x21 for Disk 10 (PDO name: \Device\0000006a) was retried.Event[14941]: Log Name: System Source: Disk Date: 2018-04-09T22:45:40.876 Event ID: 153 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-G9A3RL4 Description: The IO operation at logical block address 0x1 for Disk 10 (PDO name: \Device\0000006a) was retried.Event[14942]: Log Name: System Source: Disk Date: 2018-04-09T22:45:40.876 Event ID: 153 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-G9A3RL4 Description: The IO operation at logical block address 0x11 for Disk 10 (PDO name: \Device\0000006a) was retried.Event[14943]: Log Name: System Source: Disk Date: 2018-04-09T22:45:40.876 Event ID: 153 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-G9A3RL4 Description: The IO operation at logical block address 0x21 for Disk 10 (PDO name: \Device\0000006a) was retried.[/quote] Code: Event[2481]: Log Name: System Source: Microsoft-Windows-WHEA-Logger Date: 2018-02-23T07:08:29.193 Event ID: 21 Task: N/A Level: Warning Opcode: Info Keyword: N/A User: S-1-5-19 User Name: NT AUTHORITY\LOCAL SERVICE Computer: DESKTOP-G9A3RL4 Description: A corrected hardware error has occurred.Component: AMD NorthbridgeError Source: Corrected Machine CheckError Type: 28Processor APIC ID: 0The details view of this entry contains further information.[/quote] Code: Event[1680]: Log Name: System Source: Ntfs Date: 2018-02-19T08:28:12.864 Event ID: 55 Task: N/A Level: Error Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: DESKTOP-G9A3RL4 Description: A corruption was discovered in the file system structure on volume I:.The exact nature of the corruption is unknown. The file system structures need to be scanned online.[/quote] Code: Event[10789]: Log Name: System Source: Ntfs Date: 2018-04-02T20:32:32.944 Event ID: 55 Task: N/A Level: Error Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: DESKTOP-G9A3RL4 Description: A corruption was discovered in the file system structure on volume D:.The exact nature of the corruption is unknown. The file system structures need to be scanned online.[/quote] Code: Event[14915]: Log Name: System Source: Microsoft-Windows-Ntfs Date: 2018-04-09T22:42:29.726 Event ID: 140 Task: N/A Level: Warning Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: DESKTOP-G9A3RL4 Description: The system failed to flush data to the transaction log. Corruption may occur in VolumeId: E:, DeviceName: \Device\HarddiskVolume21.(An operation was attempted to a volume after it was dismounted.)[/quote] Code: Event[14919]: Log Name: System Source: Microsoft-Windows-Ntfs Date: 2018-04-09T22:42:55.061 Event ID: 140 Task: N/A Level: Warning Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: DESKTOP-G9A3RL4 Description: The system failed to flush data to the transaction log. Corruption may occur in VolumeId: \\?\Volume{e97997b1-413c-46dc-bf45-da6e24e02e38}, DeviceName: \Device\HarddiskVolume22.(An operation was attempted to a volume after it was dismounted.)[/quote] Code: Event[14916]: Log Name: System Source: LSI_SAS2i Date: 2018-04-09T22:42:38.857 Event ID: 11 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-G9A3RL4 Description: The driver detected a controller error on \Device\RaidPort0.Event[14917]: Log Name: System Source: LSI_SAS2i Date: 2018-04-09T22:42:50.202 Event ID: 11 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-G9A3RL4 Description: The driver detected a controller error on \Device\RaidPort0.[/quote] Code: Event[15019]: Log Name: System Source: Disk Date: 2018-04-09T22:53:39.770 Event ID: 11 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-G9A3RL4 Description: The driver detected a controller error on \Device\Harddisk8\DR8.Event[15020]: Log Name: System Source: Disk Date: 2018-04-09T22:53:39.770 Event ID: 11 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-G9A3RL4 Description: The driver detected a controller error on \Device\Harddisk8\DR8.Event[15021]: Log Name: System Source: Disk Date: 2018-04-09T22:53:39.770 Event ID: 11 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-G9A3RL4 Description: The driver detected a controller error on \Device\Harddisk8\DR8.Event[15022]: Log Name: System Source: Disk Date: 2018-04-09T22:53:39.770 Event ID: 11 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-G9A3RL4 Description: The driver detected a controller error on \Device\Harddisk8\DR8.[/quote] Code: Event[11921]: Log Name: System Source: Disk Date: 2018-04-05T12:08:25.706 Event ID: 157 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-G9A3RL4 Description: Disk 6 has been surprise removed.[/quote] Code: Event[14918]: Log Name: System Source: Disk Date: 2018-04-09T22:42:55.059 Event ID: 157 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-G9A3RL4 Description: Disk 0 has been surprise removed.[/quote] Code: Event[3630]: Log Name: System Source: Display Date: 2018-03-03T15:31:15.455 Event ID: 4101 Task: N/A Level: Warning Opcode: Info Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-G9A3RL4 Description: Display driver amdkmdap stopped responding and has successfully recovered.[/quote] Code: Event[8524]: Log Name: System Source: Display Date: 2018-03-22T22:52:06.776 Event ID: 4101 Task: N/A Level: Warning Opcode: Info Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-G9A3RL4 Description: Display driver amdkmdap stopped responding and has successfully recovered.[/quote] Code: Event[13105]: Log Name: System Source: Disk Date: 2018-04-08T00:21:55.688 Event ID: 7 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-G9A3RL4 Description: The device, \Device\Harddisk5\DR5, has a bad block.[/quote] Code: Event[15375]: Log Name: System Source: volmgr Date: 2018-04-10T00:24:36.071 Event ID: 161 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP Description: Dump file creation failed due to error during dump creation.[/quote] Code: Event[12460]: Log Name: System Source: volmgr Date: 2018-04-07T17:41:29.915 Event ID: 46 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-G9A3RL4 Description: Crash dump initialization failed![/quote] Code: Event[14913]: Log Name: System Source: Virtual Disk Service Date: 2018-04-09T22:42:03.647 Event ID: 1 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-G9A3RL4 Description: Unexpected failure. Error code: 2@02000018[/quote] Code: Event[12391]: Log Name: System Source: Virtual Disk Service Date: 2018-04-07T17:35:11.853 Event ID: 25 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-G9A3RL4 Description: A failure was encountered while retrieving the volume properties. Error code: 0x80070002@020A000DEvent[12392]: Log Name: System Source: Virtual Disk Service Date: 2018-04-07T17:35:11.907 Event ID: 25 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-G9A3RL4 Description: A failure was encountered while retrieving the volume properties. Error code: 0x80070002@020A000DEvent[12393]: Log Name: System Source: Virtual Disk Service Date: 2018-04-07T17:35:11.931 Event ID: 25 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-G9A3RL4 Description: A failure was encountered while retrieving the volume properties. Error code: 0x80070002@020A000DEvent[12394]: Log Name: System Source: Virtual Disk Service Date: 2018-04-07T17:35:53.400 Event ID: 25 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-G9A3RL4 Description: A failure was encountered while retrieving the volume properties. Error code: 0x80070002@020A000DEvent[12395]: Log Name: System Source: Virtual Disk Service Date: 2018-04-07T17:35:53.552 Event ID: 25 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-G9A3RL4 Description: A failure was encountered while retrieving the volume properties. Error code: 0x80070002@020A000D[/quote]
This was displayed as a problem device:
Code: EldoS PnP virtual bus ROOT\SYSTEM\0002 Failure using the VxD loader.[/quote] Code: 14/03/2018 6:39 AM Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: a P2: 21 P3: ff P4: e3 P5: fffff80182ed87b8 P6: 10_0_16299 P7: 0_0 P8: 256_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\031418-9218-01.dmp \\?\C:\WINDOWS\TEMP\WER-18171-0.sysdata.xml \\?\C:\WINDOWS\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7DBC.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7DBD.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7DDD.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_a_c67bdd681e6622dacc6a6e7ab632f773a6358a0_00000000_cab_1af07ed4 Analysis symbol: Rechecking for solution: 0 Report Id: e358bd1b-f3d4-4399-b7b7-e434fac159a8 Report Status: 2049 Hashed bucket:14/03/2018 6:39 AM Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: a P2: 21 P3: ff P4: e3 P5: fffff80182ed87b8 P6: 10_0_16299 P7: 0_0 P8: 256_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\031418-9218-01.dmp \\?\C:\WINDOWS\TEMP\WER-18171-0.sysdata.xml \\?\C:\WINDOWS\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7DBC.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7DBD.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7DDD.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_a_c67bdd681e6622dacc6a6e7ab632f773a6358a0_00000000_02f87dda Analysis symbol: Rechecking for solution: 0 Report Id: e358bd1b-f3d4-4399-b7b7-e434fac159a8 Report Status: 4 Hashed bucket:[/quote] Code: Event[806]: Log Name: System Source: Microsoft-Windows-WER-SystemErrorReporting Date: 2018-02-15T18:23:42.177 Event ID: 1001 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-G9A3RL4 Description: The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff803a3cb0424, 0xfffff98db226e9a0, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: e5972180-613b-4a0a-9081-5e30b0dd95d8.[/quote]

 

Thank you so much matey, heres what I done:

Microsoft Windows [Version 10.0.16299.309]
(c) 2017 Microsoft Corporation. All rights reserved.

C:\Windows\System32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\System32>dism /online /cleanup-image /scanhealth

Deployment Image Servicing and Management tool
Version: 10.0.16299.15

Image Version: 10.0.16299.309

[==========================100.0%==========================] No component store corruption detected.
The operation completed successfully.

C:\Windows\System32> 4) dism /online /cleanup-image /restorehealth
'4)' is not recognized as an internal or external command,
operable program or batch file.

C:\Windows\System32>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.16299.15

Image Version: 10.0.16299.309

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

C:\Windows\System32>

I will run memory scanner and chkdsk in the next 2 nights.
I have harddisk sentinal, everythings at 100%, my SSD (Main drive) is at top state!

Here are all the settings in 1 screenshot as well *Smile


Edit: I used windows 10 manager when i installed windows, the trial ran out now so i cant reverese any changes *Sad

Thank you so much Zbook *Biggrin

 

For Ccleaner un-check:
a) Memory Dumps
b) Windows log files

For Virtual Memory:
a) check the box to Automatically manage paging file size for all drives

For any crashes please run the beta log collector and post a new zip into the thread.
BSOD - Posting Instructions - Windows 10 Forums
(see bottom of page for download)
(use extract > open)

 

Hi, thanks Zbook, I ran the ram 8 passes and 0 errors.

I have done the above, will run chksdsk command tonight, I am not sure unchecking cccleaner will help. The reason is because it might be turned off through windows 10 manager. and I cant access that program because its passed trial,

I have ticked the paging file so will report later. thanks *Smile

 

When available please post an image of the Memtest86+ version 5.01 testing results into the thread.
For chkdsk /x /f /r please make sure that all partitions are scanned with the fix and restore command and that results are posted into the thread for each partition.
For HD Tune please make sure that all drives are scanned with the 3 tests and that images are posted into the thread for each drive.

 

I just escaped out of memtest, how do i post image :S

Did not get to run a chckdsk, will run it tonight,

here is the log of the dm collector, crash is fresh from 7.31pm 12/4/18

 

To post images into the thread please use one drive or drop box share links.

How to Upload and Post Screenshots and Files at Ten Forums Windows 10 Tutorials



Code: Event[16144]: Log Name: System Source: volmgr Date: 2018-04-12T07:31:04.492 Event ID: 161 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP Description: Dump file creation failed due to error during dump creation.[/quote] 1) Find a flash drive that you can format ( > or = 8 GB )
2) Create a bootable Windows 10 iso:
Download Windows 10
3) Perform an in place Windows 10 upgrade repair:
Repair Install Windows 10 with an In-place Upgrade Windows 10 Tutorials
4) After the in place upgrade repair > in the left lower corner type system > open system control panel > on the left pane click advanced system settings > under startup and recovery > system failure > un-check automatically restart and make sure memory dump is displayed


5) open this thread > post #5 > follow the text and images to run the BETA log collector > post a new zip into the thread after the in place upgrade repair:
DM Log tool problem Solved - Windows 10 Forums

Log collector BETA on the bottom of this web page:
BSOD - Posting Instructions - Windows 10 Forums

 

Will do a full wipe and reinstallation tonight *Smile and will let you know. Thank you

 

Hi, have done a clean uninstall, still the same thing. Attached is the log *Sad

 

Please post images of these post clean install results into the thread:

1) If the computer has Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread

2) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery into the thread.
b) > on the advanced tab under performance > click on settings > under performance options > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory tab into the thread

3) Memtest86+ version 5.01: 8 or more passes with 12 GB RAM

4) HD Sentinel: (run on each drive)
a) click disk > surface test > post image into the thread
(this may take several hours to complete)
b) Post images of each of these tabs into the thread:
Overview tab
Temperature
SMART
Disk performance

5) chkdsk /x /f /r on each partition
Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Tutorials

6) The BETA log collector can display more information than the DM log collector.
All of the posts so far have had the DM log collector.
Please use the BETA log collector for posting.
open this thread > DM Log tool problem Solved - Windows 10 Forums > post #5 > follow the text and images to run the BETA log collector > post a new zip into the thread after the in place upgrade repair:

Log collector BETA on the bottom of this web page:
BSOD - Posting Instructions - Windows 10 Forums

If you are unable to perform any of the above steps please post information in the thread so that each of the above can be troubleshooted.

 

update: it seems like crashes only happen when I try to wake up my computer. Its not waking up after coming back to use it after an hour or so. (TV is saying no HDM signal), the only way to use it is to restart it. maybe its something to do wiht my video card?