Windows 10: BSOD randomly happens while on chrome and spotify

Discus and support BSOD randomly happens while on chrome and spotify in Windows 10 BSOD Crashes and Debugging to solve the problem; Hello! I've just gotten a BSOD. I thought i've only had one and there seems to be more dates than I was aware of that contain dump files. Please let... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by leafs580, Mar 16, 2018.

  1. leafs580 Win User

    BSOD randomly happens while on chrome and spotify


    Hello!

    I've just gotten a BSOD. I thought i've only had one and there seems to be more dates than I was aware of that contain dump files. Please let me know where the problem might lie!

    Thanks to whoever is willing to help!

    Any info don't hesitate to ask!
    MAINDESKTOP-2018-03-16_233051_04.zip

    :)
     
    leafs580, Mar 16, 2018
    #1

  2. Second Monitor click problem

    On my second monitor sometimes whenever i click on a program like spotify or skype what itll do is act like its not there and minimize the program while going to what ever is behind it. So if chrome is behind spotify. And the bug happens while i click spotify
    itll bring me to chrome since thats what was behind it.

    ***Moved from Windows / Windows 10 / Desktop, Start, & personalization / General***
     
    kytowarner, Mar 16, 2018
    #2
  3. Laptop freezes

    This has happened to me a few times already, when using Chrome with ~8 tabs, AutoCAD, Excel & Spotify, my laptop just freezes, and anything I press does not respond. The only workaround is to unplug the power and it will stop freezing. Another way is to
    power off manually using the power button. This happens randomly.

    Asus A555LD

    Intel Core i5-5200u

    12gb DDR3 ram

    Windows 10 16299.248
     
    Spacewalk03, Mar 16, 2018
    #3
  4. Spectrum Win User

    BSOD randomly happens while on chrome and spotify

    Hi leafs580,

    It looks like your crashes are caused by hardware issues.

    From the event logs I see several instances of hardware errors, all with the same description.
    Code: Event[4020]: Log Name: System Source: Microsoft-Windows-WHEA-Logger Date: 2018-02-01T23:37:27.969 Event ID: 20 Task: N/A Level: Error Opcode: Info Keyword: N/A User: S-1-5-19 User Name: NT AUTHORITY\LOCAL SERVICE Computer: MAINDESKTOP Description: A fatal hardware error has occurred. Component: AMD Northbridge Error Source: Machine Check Exception Error Type: 11 Processor APIC ID: 0[/quote]
    Furthermore the crash dumps also indicate an issue with your hardware:
    Code: =============================================================================== Common Platform Error Record @ ffff9c84e77ef038 ------------------------------------------------------------------------------- Record Id : 01d3bcd6f094d2e6 Severity : Fatal (1) Length : 928 Creator : Microsoft Notify Type : Machine Check Exception Timestamp : 3/16/2018 3:29:09 (UTC) Flags : 0x00000002 PreviousError =============================================================================== Section 0 : Processor Generic ------------------------------------------------------------------------------- Descriptor @ ffff9c84e77ef0b8 Section @ ffff9c84e77ef190 Offset : 344 Length : 192 Flags : 0x00000001 Primary Severity : Fatal Proc. Type : x86/x64 Instr. Set : x64 Error Type : BUS error Operation : Generic Flags : 0x00 Level : 3 CPU Version : 0x0000000000630f01 Processor ID : 0x0000000000000000 =============================================================================== Section 1 : x86/x64 Processor Specific ------------------------------------------------------------------------------- Descriptor @ ffff9c84e77ef100 Section @ ffff9c84e77ef250 Offset : 536 Length : 128 Flags : 0x00000000 Severity : Fatal Local APIC Id : 0x0000000000000000 CPU Id : 01 0f 63 00 00 08 04 00 - 0b 32 98 3e ff fb 8b 17 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 Proc. Info 0 @ ffff9c84e77ef250 =============================================================================== Section 2 : x86/x64 MCA ------------------------------------------------------------------------------- Descriptor @ ffff9c84e77ef148 Section @ ffff9c84e77ef2d0 Offset : 664 Length : 264 Flags : 0x00000000 Severity : Fatal Error : BUSLG_OBS_ERR_*_NOTIMEOUT_ERR (Proc 0 Bank 4) Status : 0xf2000010000b0c0f[/quote]
    From my understanding this is likely a CPU issue, specifically with the part that governs PCIe and memory access. Fixing this would require a replacement. But first I'd suggest you try a few things.

    1.) Verify all voltages and clock speeds are at their defaults, and that your system is operating at a normal temperature.
    2.) Go to Gigabyte's site and see if there are any BIOS updates available for your motherboard.
    3.) Check your RAM using memtest86+, let it run for 8 loops or until it runs into an error.
     
    Spectrum, Mar 16, 2018
    #4
  5. leafs580 Win User
    Thanks for the quick and swift analysis! I have updated my bios and ill do a memtest. Overall my system is cool but since having an AMD CPU I average 50-75 degrees Celsius even with a premium cooling fan. It used to be even worse with the stock cooler. Ill monitor and if there's any new dump files i'll upload!
     
    leafs580, Apr 5, 2018
    #5
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BSOD randomly happens while on chrome and spotify

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