Windows 10: BSOD Registry Error & System Service Exception

Hi All,

Today I randomly received two BSODs, one with a System Service Exception error and the second with a Registry Error. The only thing I recently changed was installing a new game (Blade and Soul). Within that process I also updated DirectX.

Would appreciate any input on the causes of the errors and potential solutions.

Thanks!

:)

 

BSOD dxgkrnl.sys error SYSTEM SERVICE EXCEPTION

One of the recent dump files shows the Driver Verifier has been enabled.

Can you try disabling the Driver Verifier in Safe Mode and then see if you can log into Normal Mode.

To disable the Driver Verifier:

Windows Key + R > type verifier.exe in the "Open" box > OK > Delete existing settings > Finish

 

BSOD dxgkrnl.sys error SYSTEM SERVICE EXCEPTION

The minidump files show SYSTEM_SERVICE_EXCEPTION (3b) and SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e) stop errors referencing the dxgkrnl.sys, The dxgkrnl.sys loads and initializes the DirectX graphics kernel subsystem for use by the display driver.

There is a program that is loading at startup that may be causing issues with the Intel display driver and DirectX and that is Flux software.

Such issues have been reported before such as
here.

In Safe Mode can you configure the computer to clean boot which should prevent Flux from loading at startup:

https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

If you can then log into Windows uninstall the Flux software and then reset the computer to start normally.

 

Diagnostics Test

System File Check
Please try following:

• Open an admin command prompt
• Copy/paste "sfc/scannow" (without quotes) and press enter
• When it finished reboot your system
• Open again an admin command prompt
• Enter sfc/scannow again

If sfc/scannow says "Windows Resource Protection found corrupt files but was unable to fix some of them" after the second SFC, please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.



Please try following command in admin command prompt
Code: DISM /Online /Cleanup-Image /RestoreHealth[/quote] If there are problems with RestoreHealth, please follow step 6 or 7 (depending on the file you have from the download) from the tutorial DISM - Repair Windows 10 Image - Tutorial