Windows 10: BSOD System_Service_Exception Ks.sys

Hello,

I recently clean installed Windows 10. After reinstalling the drivers and software somewhere along the way my connection went down and wouldn't go back up. In the reboot process it froze, so I had to do a force shutdown. As soon as Windows 10 loaded I then received a BSOD System_Service_Exception Ks.sys error which restarted my computer every time. Only way I got my system not to constantly crash was to unplug the cable from the Ethernet card. After updating the Broadcom Network Adapters the error is now less frequent, but still occurs. In particular I've noticed when windows update attempts to run the crash occurs. Hopefully there is something specific causing this problem and I do not have to start the clean install process all over again.

Attachment 36231

Thanks in advance *Smile

:)

 

SYSTEM_SERVICE_EXCEPTION (ks.sys)

i was using multiple things such as browser , adobe reader and intellij IDE . suddenly death screens appeared with SYSTEM_SERVICE_EXCEPTION , what failed : "ks.sys" .

 

SYSTEM_SERVICE_EXCEPTION (ks.sys)

I have let Windows update all the drivers for my system that have updates available. I have no idea what is causing ks.sys to error out.

 

Hi shaolinn,

Welcome to the 10forums.

It seems that both crashes are caused by McAfee.
Please remove McAfee as follow

• Remove McAfee in the apps (standard way)
• Download the uninstall tool from this link (direct download link)
• Double click the uninstall tool and follow the instructions

Information for using the uninstall tool

 

Thanks for the quick response I have uninstalled Mcafee. After the reboot to check if the problem is resolved I ran Windows Update again and the problem reoccurred. It is trying to update a Creative driver if that is of any importance. Whocrashed seems to be pointing to this aswell. Also the crash seems to be occuring more frequent now within 5 minutes.Attachment 36236

 

The creative camera was also flagged, but I'll give details about it later.

 

That's odd the only creative device I use is a wireless headset. The camera itself is inbuilt in my dell monitor.
I had to move to my laptop since the BSOD has become very erratic now and is crashing my system within minutes.

 

I seemed to have solved the problem. The culprit was virtual clone drive, as soon as I uninstalled it the BSOD stopped even when running windows update. Only now it won't let me reinstall Mcafee. Windows 10 was working fine with it up until the point I installed virtual clone drive. The uninstaller you linked me, seems to not remove all traces of Mcafee for it to be reinstalled properly. When trying to reinstall it I receive the error "We couldn't install any of the security features included with your software". I've also tried the Mcafee Preinstaller to no avail

 

Please follow the instructions given in this link and try to remove it again.

 

Managed to get it done all Mcafee services were still running in the background. I just let customer support deal with it. Not going to go into detail but the link would have not worked.

Thanks for the help. Its the thought that counts.

 

You're welcome.

Be sure to check for updates for the Creative Camera driver as it is 8 years old.
Code: 1: kd> lmvm OA002Afxstart end module name fffff801`3a0e0000 fffff801`3a113f80 OA002Afx T (no symbols) Loaded symbol image file: OA002Afx.sys Image path: \??\C:\Windows\system32\Drivers\OA002Afx.sys Image name: OA002Afx.sys Timestamp: Fri Jun 08 10:00:36 2007 (46690CA4) CheckSum: 0003D8A4 ImageSize: 00033F80 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4[/quote]

 

[/quote] Yup you mentioned that before its an inbuilt camera for my dell monitor. It is quite old therefore the latest driver is still only from 2012 Link. And in this package I can't find any driver only old outdated software I never used in the first place.