Windows 10: BSOD - systems_service_exception ks.sys

Discus and support BSOD - systems_service_exception ks.sys in Windows 10 BSOD Crashes and Debugging to solve the problem; Receiving this error I have reviewed many posts to this forum. I feel convinced my problem is related to the Creative Web Cam drivers (OA002*.sys), but... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Hudsxn827, Jun 26, 2016.

  1. Hudsxn827 Win User

    BSOD - systems_service_exception ks.sys


    Receiving this error I have reviewed many posts to this forum. I feel convinced my problem is related to the Creative Web Cam drivers (OA002*.sys), but I cannot seem to get rid of it. I have uninstalled and I have deleted/renamed the drivers but on ever launch I get the same BSOD and the drivers reappear. Any help appreciated. Logs attached.

    Thanks,
    Greg

    :)
     
    Hudsxn827, Jun 26, 2016
    #1

  2. BSOD loop with ks.sys error after creators' update

    Hi

    I'm on a Windows 10 Pro machine. Everything was working fine and then it prompted me to Update. I went with it and there was trouble updating, it would end up in BSOD and then roll back the update. The last time before I tried to update I quit my antivirus
    (avast premier) and then restarted. This time the update worked but now when windows boots up I just see the desktop for a few seconds and then I get another BSOD with a ks.sys error. I've uninstalled my antivirus for now and still the BSOD keeps coming up.
    I've read that ks.sys errors are related to driver issues but except for my in-built monitor webcam driver rest everything is fine. Please find latest 3 minidump files in the ondrive link below. Hope to get some help soon.

    Minidump.zip
     
    bloodsells, Jun 26, 2016
    #2
  3. nm3210 Win User
    Windows 10 build 10162 - USB webcam causes system crash

    I'm still having this issue on build Windows 10 (x64 Pro) 10240 using the SP2309W monitor's built-in usb webcam/mic.

    The BSOD error that occurs when plugging the USB in is: SYSTEM_SERVICE_EXCEPTION (ks.sys). If I plug the usb into a different USB port (for the first time), however, everything works perfectly fine - the webcam shows up and microphone
    works great, so I presume the device isn't completely unsupported or SOL. But if you then restart the computer you get a BSOD upon startup with the same message as above.

    Looking at the minidumps, I get this information (a few crashes posted):

    This was probably caused by the following module:
    ks.sys (ks+0x17C0)

    Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80042BB17C0, 0xFFFFD00146C89D40, 0x0)

    Bugcheck code: 0x3B (0xC0000005, 0xFFFFF801312917C0, 0xFFFFD0008A7E5D40, 0x0)

    Bugcheck code: 0x3B (0xC0000005, 0xFFFFF8000DEC17C0, 0xFFFFD00197918D40, 0x0)

    Bugcheck code: 0x3B (0xC0000005, 0xFFFFF801AF8317C0, 0xFFFFD0019AA61D40, 0x0)

    Not sure if that means anything to anyone, but it'd be awesome if this was fixed!
     
    nm3210, Jun 26, 2016
    #3
  4. Hudsxn827 Win User

    BSOD - systems_service_exception ks.sys

    Reply with updated zip file
     
    Hudsxn827, Jun 26, 2016
    #4
  5. Hudsxn827 Win User
    I realize my last posts included diagnostics while running in Safe Mode. This diagnostic is running in normal boot mode. Thanks for assistance.
     
    Hudsxn827, Jun 26, 2016
    #5
  6. Ztruker Win User
    The Latest dump indicates a problem with OA002Afx.sys. This belongs to Creative. In your case I agree, it's the camera.

    Looking at the specs for your PC, it does not come with a Camera so you musty have added it, right?

    How have you tried to uninstall it? Control Panel, Programs and Features? Give Revo Uninstaller a try, see if it does a better, permanent job.

    You could also try disabling it from Device Manager or Uninstall it from there and select the uninstall driver choice if offered.
     
    Ztruker, Jun 26, 2016
    #6
  7. Hudsxn827 Win User
    Thank you for the review and reply. The camera is integrated with the monitor, which I had prior to buying the Dell. I have tried uninstalling. I have tried disabling. I even went to the files manually under ...\system32\drivers and renamed/removed them. I have done this in both safe mode and standard mode, but on every subsequent restart, it comes back. It seems to be acting very virus like.

    I can try the Revo uninstaller, and do you have any other possible suggestions? For example, is there a way for me to disable from the startup process or something? Thanks.
     
    Hudsxn827, Jun 26, 2016
    #7
  8. Hudsxn827 Win User

    BSOD - systems_service_exception ks.sys

    Oh, also, I have tried uninstalling via Control Panel and it no longer shows up there. The place where it continues to re-appear in in Device Manager under Imaging devices - that is the place where I continue to attempt to uninstall and disable, but it keeps coming back.
     
    Hudsxn827, Jun 26, 2016
    #8
  9. Ztruker Win User
    Open a Elevated Command Prompt.
    Type pnputil -e > oemDdrivers.txt and press Enter.
    Upload oemDrivers.txt and attach to a post here please.
     
    Ztruker, Jun 27, 2016
    #9
  10. Hudsxn827 Win User
    The txt file is attached. My suspicion, since the camera is built into the monitor, each time I launch after removing the drivers, Windows reinstalls it for me because it is part of the monitor? Thanks again for your help.
     
    Hudsxn827, Jun 27, 2016
    #10
  11. Ztruker Win User
    Code: Published name : oem26.inf Driver package provider : Creative Technology Ltd. Class : Imaging devices Driver date and version : 06/15/2009 2.00.19.00 Signer name : Microsoft Windows Hardware Compatibility Publisher Published name : oem16.inf Driver package provider : Creative Technology Ltd. Class : Imaging devices Driver date and version : 08/04/2008 1.01.02.0804 Signer name : Microsoft Windows Hardware Compatibility Publisher[/quote] Let's see if this gets rid of it:

    Open a Elevated Command Prompt.
    Type pnputil -d oem26.inf and press Enter.
    Type pnputil -d oem16.inf and press Enter.

    That should remove all support for the camera.
     
    Ztruker, Apr 5, 2018
    #11
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BSOD - systems_service_exception ks.sys

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