Windows 10: BSoD Thread stuck in device driver - while gaming

I have very recently started having issues while playing WOW were after a few minutes of play time I get a BSoD saying that there is a thread stuck in the device driver. I have tried everything online that I could find, tried updating drivers ( I have an AMD Radeon R7 card), tried shutting down all my background processes, tried uninstalling and getting a clean install of drivers...nothing is working. This is only a problem within the last month, after WOW release their 7.0.3 patch, and it only happens while playing WOW, not while in any other programs or online. I have submitted a ticket to WOW and am still waiting for their take on things, but is there something else that I should be doing to fix whatever is broken?

Here is the dump file.
Attachment 94219

Please help!

:)

 

Thread Stuck in Device Driver BSOD

DMPFiles for past 4 crashes today

 

Thread stuck in device driver BSOD

I have a Lenovo C40 all-in-one computer operating Windows 10. For the past 3 weeks I have been having Thread Stuck in Device Driver BSOD. It is always associated with rendering videos with Sony Movie Studio HD Platinum. I had used the program successfully
for over a year on this computer without issues until very recently. I have checked for driver updates, turned back Windows 10 updates (each of these seemed to help for one video, then the problem returns). I have also upgraded my program to a newer version.
Still the same error occurs. There is an AMD Radeon R4 Graphics chipset (AMD A6-6310 APU) which checks out as functioning with the newest drivers. I'm not very computer savvy, and I've reached the end of my skills. I have tried to create ZIP archives of
the minidump files from the last 3 crashes (2 today so far, 1 yesterday) to share for help, but I'm getting "access denied" when I try to archive with WinRAR. Please help.

 

Hi mdmorgan9,

Welcome to the 10forums *Smile

What exactly is your model number?
The information I have isn't specific enough, it is kind of a series that I have.

You have your AMD drivers from AMD directly I assume, given the date of the drivers.

Please fill in your system specsPlease follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.How to fill in your system specs:

 

The download keeps sending me to a Windows 7 forum, but I have uploaded all of my system specs to to my account. Thanks again for looking and let me know if I need to get you any more information!

 

That's one of our sister sites,

Attachment 94853

 

Your model number is what is needed as mentioned *Smile

You may be able to find it on the back of your laptop or through the HP utility for scanning. If you choose to run the HP utility, please do NOT install any driver or software it may offer.

 

Sorry, and thank you for baring with me. The model number is :

m6-n113dx

Thanks again for all the work.

 

Please let me know if there is anything else you need. I am trying to decide if I need to dump this computer and just buy a new one before school starts for the kids.

Thanks again.

 

Sorry for the delay.

Could you check on the HP support page for BIOS updates? I cannot find any

 

There are no BIOS updates listed, but there are a whole host of other updates I was able to find...

Driver-Audio (1)

Realtek High-Definition (HD) Audio Driver
6.0.1.7548 Rev.A 278.7 MB Jun 26, 2016 Download
HP's Terms of Use Details


Driver-Chipset (2)

Intel Chipset Installation Utility and Driver
1.20 Rev.A 5.5 MB Jan 22, 2016 Download
HP's Terms of Use Details
Intel Management Engine Interface (MEI) Driver
1.20 Rev.A 40.5 MB Jan 22, 2016 Download
HP's Terms of Use Details


Driver-Graphics - AMD (1)

AMD High-Definition (HD) Graphics Driver
15.200.1055.0 Rev.A 408.1 MB Jul 18, 2016 Download
HP's Terms of Use Details


Driver-Keyboard, Mouse and Input Devices (2)

Synaptics TouchPad Driver
19.0.12.95 Rev.A 199.4 MB Jun 29, 2016 Download
HP's Terms of Use Details
Realtek Card Reader Driver
1.20 Rev.A 9.0 MB Oct 25, 2015 Download
HP's Terms of Use Details


Driver-Network (4)

Intel Bluetooth Driver
18.1.1533.1834 Rev.H 19.6 MB Aug 6, 2016 Download
HP's Terms of Use DetailsPrevious versions
MediaTek (Ralink) Bluetooth Software Driver
11.0.761.0 Rev.A 87.4 MB Jul 18, 2016 Download
HP's Terms of Use Details
MediaTek (Ralink) Wireless LAN Adapter Driver
5.0.57.0 Rev.A 29.9 MB Jul 18, 2016 Download
HP's Terms of Use Details
Realtek Local Area Network (LAN) Driver
1.20 Rev.A 6.0 MB Jan 22, 2016 Download
HP's Terms of Use Details


Driver-Storage (2)

Realtek Card Reader Driver
1.20 Rev.A 10.7 MB Jan 22, 2016 Download
HP's Terms of Use Details
Intel Rapid Storage Technology Driver
12.9.0.1001 Rev. 17.8 MB Sep 4, 2015 Download
HP's Terms of Use Details


Diagnostic (1)

HP PC Hardware Diagnostics UEFI
6.1.1.0 Rev.A 22.2 MB Aug 9, 2016 Download
HP's Terms of Use DetailsPrevious versions


Software-Solutions (3)

HP 3D DriveGuard Software (HP ProtectSmart Hard Drive Protection)
6.0.28.1 Rev.A 32.1 MB Aug 7, 2016 Download
HP's Terms of Use Details
ENERGY STAR Qualified Power Plan
1.0.9 Rev.B 4.1 MB Aug 6, 2016 Download
HP's Terms of Use Details
HP System Event Utility
1.40 Rev.A 3.3 MB Aug 5, 2016 Download
HP's Terms of Use Details




Not to be a total idiot but should I already have downloaded these? Or should I be skipping them? Is one of them the cause of my problem?

...I'm such a noob...

 

FYI, the BIOS I have listed is:

BIOS Version/Date Insyde F.22, 1/26/2015

 

I'll digg in the files and provide suggestion(s) for a next step tomorrow when I wake up. I had something in mind, but can't remember for what and what it was.

To answer your questions, you could if there are updates *Smile
Please don't call yourself 'noob', most of us were in the same position as you are some time ago. Ask any question you want and you get an answer *Smile

I know, your BIOS information is in a few places present in the files *Smile

 

I did just see that the graphics driver had an update release that coincides exactly with when I first started having problems. But when I check on the AMD website they do not have any updates for me...

Driver-Graphics - AMD (1)

AMD High-Definition (HD) Graphics Driver 15.200.1055.0 Rev.A 408.1 MB Jul 18, 2016 Download
HP's Terms of Use Details

Please tell me that it is possibly this easy of a fix. Or don't because then that would mean I am a colossal bone head.

 

AMD isn't where you should get your drivers from, you should get your drivers from HP.