Windows 10: BSOD USB or Mouse related I think

First thing I see that Windows was not installed on the SSD. And Im sure this is not what you want.

Code: Drive: C: Free Space: 648.1 GB Total Space: 953.4 GB File System: NTFS Model: ST1000DM003-1SB102 Drive: D: Free Space: 83.7 GB Total Space: 113.9 GB File System: NTFS Model: KINGSTON SUV400S37120G[/quote] Code: Drive C: Description Local Fixed Disk Compressed No File System NTFS Size 931.02 GB (999,677,751,296 bytes) Free Space 632.94 GB (679,615,856,640 bytes) Volume Name Volume Serial Number 20F45C7F Drive D: Description Local Fixed Disk Compressed No File System NTFS Size 111.24 GB (119,439,093,760 bytes) Free Space 81.69 GB (87,717,662,720 bytes) Volume Name Volume Serial Number 5049B6C1[/quote]

 

Please open disk management:
Widen each column:
volume
layout type file system status
capacity
free space
% free

When the contents in each row are in full view make an image and post into the thread.

 

Screenshot

There you go @zbook

Also it hasn't crashed since I did the memtest yesterday, so around 24 hours now.

@Bsodhunter I do have windows installed on my SSD, I did a factory reset on it recently, so it should have a clean copy of windows and nothing else on it.

 

OK, so it's just crashed 3 times within the last 10 minutes, twice it completely froze and I couldn't do anything so I reset the PC, once it bsod, and created a dump file I will be uploading it now.

So I'm not sure It didn't crash for the past 24 hours and now it's crashing heaps again, really weird any here are the dump files.



Also for someone weird reason it never crashes when I'm in the middle of a game always once I go back to the main menu or the lobby or some shit. weird.....

 

No, you dont. As u can see on your own screenshot, Partition C: (this is where windows is installed) is on an ~ 1TB partition (Disk 0). This partition is on your Harddisk ST1000DM003-1SB102 and thats a standard Seagate HDD. Windows is NOT installed on the SSD

 

@BSODHunter I think windows is installed on both ssd and hdd, An IT guy at my work was telling me not to use an ssd yet until I get another hdd for my pc so it can allow it to run smoother or something, so I haven't been using my ssd at all. Only my HDD.

Not sure why he said not to use the ssd.

 

's Dump Fiels V3.zip


These should be the most recent dump files, I think it's a driver issue. I'm almost certain it's not RAM and I don't think it's HDD, If you guys are able to analyse these dump files and pin point a cause that would be a great help!!

Also do you think the issue would go away if I just bought a new motherboard + cpu?

Cause at this point I think I might have to, I mean it's been 5 months it's been crashing... Although it's not as bad as before sometimes it doesn't crash for an hour or two, but it's still making playing anything miserable!

Anyway Any help is appreciated!! Thank you all!

 

There were 3 mini dump files today 9/19/2017.
When debugged there was 1 misbehaving hardware driver.
This is a recurrent misbehaving driver.

1) Please review and post the steps that you made when uninstalling and reinstalling: nvlddmkm.sys (Nvidia graphics driver)


The best way to fix the misbehaving Nvidia driver is to uninstall everything Nvidia using Display driver uninstaller and install new drivers from the computer manufacturer's website or from the Nvidia website.

The computer manufacturer's web site is preferred.
Enter the computer's serial or product number and the operating system to view available drivers.
If you use the Nvidia web site be sure the "clean install" box is checked and only install the graphics driver and the physx driver.
Official Display Driver Uninstaller DDU Download
Display Driver Uninstaller Download version 17.0.7.2
Display Driver Uninstaller: How to use - Windows 7 Help Forums
NVIDIA


When drivers are installed the best source is from the computer manufacturer.
The second best source is the component manufacturer.
Software websites that update drivers or optimize drivers have unknown impacts.
Many times clean installs are needed to fix the computers.
DriverSupportAO.exe has been a recurrent problem signature:

2) Uninstall: dirversupportaosvc

Code: driversupportaosvc.exe c:\program files (x86)\driver support\svc\driversupportaosvc.exe 2876 6 200 1380 19-Sep-17 9:24 PM 1.0.4.9077 1.94 MB (2,033,104 bytes) 23-Oct-16 4:12 AM[/quote]

Code: driversupportao.exe c:\program files (x86)\driver support\svc\driversupportao.exe 4180 6 200 1380 19-Sep-17 9:24 PM 1.0.4.9077 4.69 MB (4,920,784 bytes) 23-Oct-16 4:12 AM[/quote]

Code: driversupport.exe c:\program files (x86)\driver support\driversupport.exe 5488 8 200 1380 19-Sep-17 9:25 PM 10.1.4.39 8.95 MB (9,387,136 bytes) 23-Feb-17 1:57 AM[/quote]

Code: DriverSupportAOsvc 1.0.4.9077 1.94 MB (2,033,104 bytes) 23-Oct-16 4:12 AM Not Available c:\program files (x86)\driver support\svc\driversupportaosvc.exe[/quote]

Code: DriverSupportAO 1.0.4.9077 4.69 MB (4,920,784 bytes) 23-Oct-16 4:12 AM Not Available c:\program files (x86)\driver support\svc\driversupportao.exe[/quote]

Code: DriverSupport 10.1.4.39 8.95 MB (9,387,136 bytes) 23-Feb-17 1:57 AM PC Drivers Headquarters LP c:\program files (x86)\driver support\driversupport.exe[/quote] Code: Agent.Common.XmlSerializers 10.1.4.39 365.13 KB (373,888 bytes) 23-Feb-17 1:58 AM PC Drivers Headquarters LP c:\program files (x86)\driver support\agent.common.xmlserializers.dll[/quote]

Code: Agent.Communication.XmlSerializers 10.1.4.39 485.13 KB (496,768 bytes) 23-Feb-17 1:59 AM PC Drivers Headquarters LP c:\program files (x86)\driver support\agent.communication.xmlserializers.dll[/quote]

Code: RuleEngine.XmlSerializers 10.1.4.39 77.13 KB (78,976 bytes) 23-Feb-17 2:02 AM PC Drivers Headquarters LP c:\program files (x86)\driver support\ruleengine.xmlserializers.dll[/quote]

Code: +++ WER4 +++:Fault bucket 108527785831, type 1Event Name: APPCRASHResponse: Not availableCab Id: 0Problem signature1: DriverSupportAO.exeP2: 1.0.4.9077P3: 48e414bbP4: StackHash_2bebP5: 0.0.0.0P6: 00000000P7: c0000005P8: PCH_DC_FROM_ntdll+0x000722CCP9: P10: +++ WER5 +++:Fault bucket , type 0Event Name: APPCRASHResponse: Not availableCab Id: 0Problem signature1: DriverSupportAO.exeP2: 1.0.4.9077P3: 48e414bbP4: StackHash_2bebP5: 0.0.0.0P6: 00000000P7: c0000005P8: PCH_DC_FROM_ntdll+0x000722CCP9: P10:[/quote]

Code: +++ WER8 +++:Fault bucket 108527785831, type 1Event Name: APPCRASHResponse: Not availableCab Id: 0Problem signature1: DriverSupportAO.exeP2: 1.0.4.9077P3: 48e414bbP4: StackHash_2bebP5: 0.0.0.0P6: 00000000P7: c0000005P8: PCH_27_FROM_ntdll+0x000722CCP9: P10: +++ WER9 +++:Fault bucket , type 0Event Name: APPCRASHResponse: Not availableCab Id: 0Problem signature1: DriverSupportAO.exeP2: 1.0.4.9077P3: 48e414bbP4: StackHash_2bebP5: 0.0.0.0P6: 00000000P7: c0000005P8: PCH_27_FROM_ntdll+0x000722CCP9: P10:[/quote]

Code: Name NVIDIA GeForce GTX 1070PNP Device ID PCI\VEN_10DE&DEV_1B81&SUBSYS_33021462&REV_A1\4&2AEAD834&0&0008 Adapter Type GeForce GTX 1070, NVIDIA compatible Adapter Description NVIDIA GeForce GTX 1070 Adapter RAM (1,048,576) bytes Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ce1961376673184c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ce1961376673184c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ce1961376673184c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ce1961376673184c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ce1961376673184c\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ce1961376673184c\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ce1961376673184c\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ce1961376673184c\nvldumd.dll Driver Version 22.21.13.8541 INF File oem1.inf (Section094 section) Colour Planes Not Available Colour Table Entries 4294967296 Resolution 1920 x 1080 x 144 hertz Bits/Pixel 32 Memory Address 0xDE000000-0xDEFFFFFF Memory Address 0xC0000000-0xCFFFFFFF Memory Address 0xD0000000-0xD1FFFFFF I/O Port 0x0000E000-0x0000E07F IRQ Channel IRQ 16 I/O Port 0x000003B0-0x000003BB I/O Port 0x000003C0-0x000003DF Memory Address 0xA0000-0xBFFFF Driver c:\windows\system32\driverstore\filerepository\nv_dispi.inf_amd64_ce1961376673184c\nvlddmkm.sys (22.21.13.8541, 14.88 MB (15,600,248 bytes), 16-Sep-17 1:57 PM)[/quote]

 

OK So I've done a clean uninstall of the nVidia driver using the DDU Software provided, Then reinstalled the latest version of my graphics card driver.

And I also uninstalled DriverSupport since it wasn't helping anyway: Screenshot

I will get back to you if there are any further crashes!
Thanks alot, once this is fixed send me your paypal or something. Thanks <3

 

You are welcome. If you need any additional help let us know.

 

Just bsod again, error was nvlddmkm.sys I honestly have no clue at this point.

Can anyone confirm whether getting a new motherboard + cpu will fix this issue. Or what should I buy to fix this issue?

because this is giving me the biggest headache ever just when I think im in the clear. It blue screens out of nowhere it's usually after a game of something as well.

 

For the GPU:
Do you have a friend, neighbor or nearby computer store so that you could swap the GPU?
Clean all the fans
Replace the driver using DDU
Then it can be stress tested using Furmark
And you could remove the GPU and use the default graphics and monitor for bsod.
Measure the GPU's temperatures at idle and under load
Ensure the GPU is free from dust build up and that the fan is working correctly
Reseat the GPU and check all connections are securely made
Check PSU voltages in BIOS: 3.5v , 5v, and 12 v
Try a different card in the system

Please post a new zip:
BSOD - Posting Instructions - Windows 10 Forums

 

Weird thing is, When I sent my items back to PCCaseGear under warranty, they tested the old graphics card and said it was faulty. but maybe not the cause of the blue screens, So they refunded my the price of the gpu and I bought a 1070 just 2 weeks ago, and it's still been blue screening so... Idk maybe it's not the graphics card but the mother board?

 

Are you able to remove the GPU and use the computer?
Are you able to swap cards?

Please post a new zip

Later in the day I'll catch up with you.

See post #4. Please complete the steps and post results and images into the thread.
chkdsk /x /f /r all drives
HD tune
Sea tools for Windows
The GPU can be removed if you get another BSOD before replacing the Nvida driver or swapping cards.

 

I'm running driver verifier atm to try and find out exactly which driver is causing the crash.

I don't have any pc parts available to me, unless I buy them. If I'm able to find out the issue I am more than happy to buy a new part for the pc, I'm starting to suspect it's the motherboard or even the cpu, So I was planning on getting a new motherboard + cpu, would you recommend this?

Also, how would I go about doing a clean install of windows with the new mother board + Cpu and how can I ensure no old drivers stay around.

If this doesn't work then my only options would be the graphics card (again, I doubt it since it's brand new) or the HDD.

chkdsk got stuck at 11% then crashed.... so not sure about that will try it again tonight

Any respone is greatly appreciated!! Please!