Windows 10: BSOD VIDEO_SCHEDULER_INTERNAL_ERROR or black screen and restart when running some games...

Hi, I've made a recent post that the person stopped responding to me, I have a problem when I run a game that it will BSOD VIDEO_SCHEDULER_INTERNAL_ERROR and if it runs, it will slow down and stutter while the sound pops, this happens with many of the games I play now, I gave the person my minidump files and he told me to update my drivers, which I did many times, uninstalling it, and reinstalling it. I even tried an in-place Upgrade and that didn't work. I also need to mention that I play using a monitor and the game usually crashes. Sometimes it doesn't but if it doesn't I get major audio popping and major lag. This never used to happen and all of a sudden its happening to me. Let alone playing roblox I get the stuttering and audio popping. I'm assuming all of this is related to each other but I tried playing without a monitor on my laptop and it opens fine, but the game still runs like crap with all of the problems I mentioned before. and if you tell me to update/uninstall my graphics drivers, I already went through that and it doesn't fix it. I really need help with fixing it so please somebody help me out on what to do, anything related to drivers has been tried and I'm not sure what to do next.

Here are my specs:

Dell Inspiron 15 Gaming 7567 Laptop
Graphics cards: Intel(R) HD Graphics 630

NVIDIA GeForce GTX 1050

:)

 

Critical Kernel Power 41 (63): Black screen, restart when playing game


Kernel Power 41 63

Computer turns black and automatically restarts when playing high demanding games, no BSOD, not overclocked.

Games that have crashed:

• Far Cry 4
  
• The Division
  
• Fortnite
  
• Overwatch
  
• Counter Strike GO
  
• Last Man Standing

Specs:

• Cooler master 550w PSU
  
• RX 470 4gb
  
• Pentium g4560
  
• Asrock MATX b250m MOBO
  
• 2x 4gb rip jaws RAM
  
• WD 1tb HDD
  
• Gammamax 300 CPU Cooler

OS: Windows 10

I built the PC myself, errors started when playing high demanding games for the first time. Ran stress tests when first built, prime95 and heaven whilst logging temps for 8 hours, no crashes or high temps (max cup temp 54 C, max gpu temp 76 C). However, when playing games, within an hour, computer crashes (always kernel 41 63). I sent the PC to the outlet where I purchased the parts from, they had their own technicians run tests on all the parts. Initially, they found a fault with the PSU, which was at that time a 500w EVGA bronze. They replaced it with a 550w Cooler master gold. Still experienced 41 63, black out and restarts. Took it back, I said I suspected the MOBO was the issue, so they replaced it under warranty, problem persisted. I took it back for a third time, they took it to their head office, did extensive testing and found a fault with the CPU, they replaced it. Took them 3 weeks to complete... issue is still not resolved.

At this point, my computer has been disassembled and parts replaced multiple times.

Things I have done:

• Updated all drivers (CPU, GPU, BIOS, sound etc)
  
• Clean installation of Windows 10 multiple times
  
• Stress tested with Heaven and Prime95
  
• Logged temperatures while stress testing and playing games, haven’t seen any high temps
  
• Disabled and enabled different sound drivers to test for conflicts
  
• Replaced PSU, MOBO and CPU

I’ve logged temps when both stress testing and while playing games. Here is my latest HWINFO log when playing Fortnite and then black screen and restart, kernel power 41 63. crash-test.CSV

Happy to run any tests, suggestions and upload further logs. Really stuck on what to do....

 

Black screen after Windows update.

Hi Crystel,

Thank you for writing to Microsoft Community Forums.

• Were you able to get to the desktop screen after you restarted the system?
  
• When the screen was blank, were you able to see the cursor on the screen?
  
• Did you get any error code or error message?
  

Please get back to us with answers to above questions, for us to suggest the appropriate troubleshooting steps.

Meanwhile, I suggest to try the steps mentioned in the article below and let us know if it helps.

Troubleshoot black screen or blank screen errors

We look forward for your reply.

Thanks,

Peer Samie

Microsoft Community-Moderator

 

Black Screen after Log on

So this is not a BSOD ? Have a Windows 10 disc or USB Flash Drive made ? How are you getting to task manager Ctrl.+Alt+Del ? Any cursor on screen ?