Windows 10: BSOD watching video

Discus and support BSOD watching video in Windows 10 BSOD Crashes and Debugging to solve the problem; Running Win 10 pro 64 bit 14393.105 new build intel i7 6770k ASUS Z170 pro gaming 【Kingston】HyperX Predator DDR4 DDR4-3333 8GBx2枚 1.35V This is... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by samhfoley, Sep 3, 2016.

  1. samhfoley Win User

    BSOD watching video

    Running Win 10 pro 64 bit 14393.105
    new build intel i7 6770k
    ASUS Z170 pro gaming
    【Kingston】HyperX Predator DDR4 DDR4-3333 8GBx2枚 1.35V

    This is the 2nd time I have had a BSOD in the last couple of days. It's pretty hot in Japan right now. Might be a heat issue, but I don't know.

    please advise,


    more crashes, added new file documenting those too

    samhfoley, Sep 3, 2016

  2. "WHEA_UNCORRECTABLE_ERROR" BSOD while watching video in browsers (Google Chrome, Mozilla Firefox)

    Here are the bsod_minidumps, MSInfo32_export, Speccy_export.

    It's very strange that this behaviour is random - it appears from time to time. Sometimes I watch video and there is nothing, sometimes there are several BSODs in a row. I didn't find a straight corellation between watching videos in a browser and BSODs,
    but I have noticed that BSOD doesn't appear when I do all the other things (watching video in a local desktop player, playing games, working with Office, etc.).
    Nikita Glukhov, Sep 3, 2016

    BSOD while using Youtube or watching videos on IE or Chrome. I'm using Windows 10. I bought Dell i7567 Inspiron. I had this BSOD and got my laptop replaced. After one week of use the new laptop has same BSOD. This happens only while watching Videos.

    I tried reinstalling OS, Updating Drivers, contacted Dell and they updated drivers manually and nothing has worked. Any idea on how to resolve this ?
    sharath chandrapatlolla, Sep 3, 2016
  4. samhfoley Win User

    BSOD watching video

    don't know if I should keep updating the zip file as I get more BSOD or not.... keeps happening.
    samhfoley, Sep 4, 2016
  5. Ztruker Win User
    Three of the dumps show
    Code: BugCheck D1, {0, ff, e1, 0} Probably caused by : Unknown_Image ( nt!KiPageFault+247 )[/quote] the other
    Code: BugCheck A, {b0, ff, b7, fffff80053621627} Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+247 )[/quote] All 4 are
    Code: IRQL_NOT_LESS_OR_EQUAL (a) An attempt was made to access a pageable (or completely invalid) address at an interrupt request level (IRQL) that is too high. This is usually caused by drivers using improper addresses.[/quote] Start by testing your PC memory:

    Follow this tutorial: MemTest86+ - Test RAM - Windows 10 Forums

    BSOD watching video [​IMG]
    BSOD watching video [​IMG]

    MemTest86+ is a diagnostic tool designed to test Random Access Memory (RAM) for faults. MemTest86+ will verify that:

    • RAM will accept and keep random patterns of data sent to it
    • There are no errors when different parts of memory try to interact
    • There are no conflicts between memory addresses

    Memtest86+ runs from bootable media to isolate the RAM from the system, no other components are taken into account during the test.

    BSOD watching video [​IMG]
    Warning MemTest86+ needs to run for at least 8 passes to be anywhere near conclusive, anything less will not give a complete analysis of the RAM.

    If you are asked to run MemTest86+ by a Ten Forums member make sure you run the full 8 passes for conclusive results. If you run less than 8 passes you will be asked to run it again.

    BSOD watching video [​IMG]
    Note MemTest86+ has been known to discover errors in RAM in later passes than the eighth pass. This is for information only; if you feel there is a definite problem with the RAM and 8 passes have shown no errors feel free to continue for longer.

    Running 8 passes of MemTest86+ is a long and drawn out exercise and the more RAM you have the longer it will take. It's recommended to run MemTest86+ just before you go to bed and leave it overnight.

    If nothing found then try Driver Verifier, see if it shows us anything:
    Driver Verifier
    is a diagnostic tool built into Windows 10, it is designed to verify both native Microsoft drivers and third party drivers. Driver Verifier's verification process involves putting heavy stress on drivers with the intention of making bad, outdated, incompatible or misbehaving drivers fail. The required result is a BSOD (Blue Screen of Death) which will generate a crash dump for debugging purposes.
    Machines exposed to Driver Verifier will run very sluggishly due to the stress being applied to the drivers.

    Driver Verifier - Enable and Disable in Windows 10

    Pay close attention to

    BSOD watching video [​IMG]
    BSOD watching video [​IMG]

    and make sure the correct boxes are checked.

    It is not advised to run Driver Verifier for more than 48 hours at a time. Disable Driver Verifier after 48 hours or after receiving a BSOD, whichever happens soonest.

    Always create a Restore Point prior to enabling Driver Verifier.

    What we're looking for is a BSOD with a mini dump that will tell us what driver caused it.
    Ztruker, Sep 4, 2016
  6. samhfoley Win User
    11 passes with memtest 86+ and no errors

    Loaded verifier according to the instructions and got a BSOD on my first boot attempt. 2nd time booted into OS. Don't know where to look for a report from verifier to upload. I ran the initial diagnostic again.
    samhfoley, Sep 5, 2016
  7. Ztruker Win User
    The dump indicates a problem with AsIO.sys.
    Code: BugCheck 1A, {1233, bdf8c, 0, 0} *** WARNING: Unable to verify timestamp for AsIO.sys *** ERROR: Module load completed but symbols could not be loaded for AsIO.sys Probably caused by : memory_corruption[/quote] The one installed is very old: Wed Aug 22 05:54:47 2012
    Stop it in Services and see if that allows you to boot with Verifier active.
    Ztruker, Sep 6, 2016
  8. samhfoley Win User

    BSOD watching video

    I think the BSODs might have been caused by awebCam driver problem that's happening with the new Microsoft anniversary update. I've unplugged my USB from my WebCam, uninstall the software, and haven't had a BSOD since
    samhfoley, Sep 6, 2016
  9. Ztruker Win User
    That's good to know. Hope that's it.
    Is there a driver update for it?
    Ztruker, Sep 6, 2016
  10. samhfoley Win User
    Not that I know of. People with advanced preview versions of Windows 10 pro say that there's a fix, but those of us who don't have that yet don't have a fix
    samhfoley, Sep 6, 2016
  11. Ztruker Win User
    Hopefully the fix will get rolled out in one of the updates to teh Anniversary edition.
    Ztruker, Sep 6, 2016
  12. samhfoley Win User
    Yeah me too. Funny, all the stress tests I was doing on my new overclock that failed before, are now working fine. So that's nice to know
    samhfoley, Sep 6, 2016
  13. samhfoley Win User

    BSOD watching video

    Well that was too good to be true. I guess the computer had a BSOD while I was asleep last night....woke up and everything was back to initial login stage... Here's the report.

    I have the webcam USB unplugged.

    What should I do at this point?
    samhfoley, Sep 7, 2016
  14. samhfoley Win User
    I can run verifier for all non-Microsoft items now. Logged in and running it currently.
    samhfoley, Sep 7, 2016
  15. Ztruker Win User
    The latest dump infdicates a problem with dfsc.sys
    Code: BugCheck A, {b0, ff, e5, fffff8034664e627} *** WARNING: Unable to verify timestamp for dfsc.sys *** ERROR: Module load completed but symbols could not be loaded for dfsc.sys[/quote] This belongs to Microsoft Distributed File System Namespace Client. Unlikely to be the actual cause of a problem.
    I know nothing about it other than what I can find via Google. DFS and AD (Active Directory) work together. What each does I have no idea. Maybe this is pointing to a possible hard drive problem. Might want to test it:

    BSOD watching video [​IMG]
    HDD Test
    BSOD watching video [​IMG]

    BSOD watching video [​IMG]
    Run SeaTools to check the integrity of your HDD.
    SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums

    Run the following tests

    • Short Drive Self Test
    • Short generic
    • Long generic

    If the short generic fails, no need for the long generic.

    BSOD watching video [​IMG]
    Note Do not run SeaTools on an SSD as the results will be invalid.

    Post screenshots/photos of the test results
    Ztruker, Sep 8, 2016

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