Windows 10: BSOD When Connected to the Internet

BSOD with the message "KMODE_EXCEPTION_NOT_HANDLED"
Blue screen occurs usually moments after I've connected to the Internet.

Dump file: Dropbox - 112317-23468-01.dmp

I am currently using my phone to make this post. My PC functions completely fine when not connected to a network.

Any help would be appreciated.

UPDATE: Looks like the problem was due to my Windows 10 being weird from an unsuccessful reset. Getting a new copy of Windows seemed to do the trick.

:)

 

BAD_POOL_HEADER BSOD when connected to internet on Windows 10 (ethernet or wifi stick)

Thanks a bunch!!!!

This error was so frustrating and ruined my weekend. I was just about to reinstall Windows and tried your steps and the BAD_POOL_HEADER no longer appears now! Again Thank You for posting this!

 

bsod windows 10 when connected to internet

Update the Realtek High definition audio driver to version 6.0.1.7806:

http://download.msi.com/dvr_exe/realtek_hd_audio.zip



Update the Realtek PCI-E Ethernet drivers to version 10.8.311.2016:

http://download.msi.com/dvr_exe/realtek_pcielan_w10.zip



Update the Intel Management Engine Driver to version 9.5.15.1730:

http://download.msi.com/dvr_exe/intel_me81_win78_xp.zip



Install the Nvidia Graphics driver version 368.69:

Download NVIDIA, GeForce, Quadro, and Tesla Drivers



Please restart your computer and allow 20 minutes for the system to run before uploading information required to help me investigate your problem. When examining Event Viewer log files many, not all, problems show in the period immediately after
the computer has been booted.



Please provide an updated copy of your System Information file. To access your System Information file select the keyboard shortcut
Win+R, type msinfo32
and click OK . Place the cursor on
System Summary. Select File, Export and give the file a name noting where it is located. Click Save.
Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two
for the file to be fully populated before exporting a copy. Please upload the file to your OneDrive, share with everyone and post a link here. If the report is in a language other than English, please state the language.



Please upload to your OneDrive and share with everyone a copy of your
System log file from your Event Viewer and post a link here. Please remove any earlier copies of the logs from your OneDrive.



To access the System log select the keyboard shortcut Win+R, type
eventvwr.msc and press the ENTER key. From the list in the left side of the window select Windows Logs and System. Place the cursor on System, select Action from the Menu and
Save All Events as (the default evtx file type) and give the file a name. Do
not provide filtered files. Do not place the cursor in the list of reports before selecting Action from the menu. Do
not clear logs whilst you have a continuing problem.

 

Hi NateHow,

The dump is unfortunately empty of information.

Please run the DM Log Collector from the posting instructions and upload the zip.

 

DESKTOP-4KHGBHA-Thu_23_11_2017__81912_90.zip
Hi axe0, my apologies. Here is the file.

 

Out of 10, how many times does a BSOD occur after you connected to internet?

 

I'd say 10/10. Every time I connect to the internet, a BSOD would occur, sometimes instantly, sometimes a minute or so.

 

Do you connect via cable or USB adapter?
If via adapter, check the manufacturer for driver updates or reinstall the most recent version.
If via cable, check ASUS for driver updates or reinstall the most recent version.

 

I updated the driver for my USB adapter. This time, the computer was ok for a few minutes, but then it crashed with the same BSOD again.
The thing is, the driver for the adapter did not include Windows 10, so I updated it with the Windows 7 version instead.

 

Whenever you have a BSOD please post a new zip:
BSOD - Posting Instructions - Windows 10 Forums

 

Also, I should clarify that the problem persists after a clean installation of Windows 10 via "Reset This PC." The same thing occurs in Safe Mode with Networking.

 

Here is the new zip: DESKTOP-4KHGBHA-Fri_24_11_2017_155145_38.zip

 

There's either a compatibility issue with the drivers or the USB itself is faulty, in either way I would recommend replacement for a USB network adapter that is compatible wih Windows 10.

 

Thanks for the advice but the current USB adapter has been functioning well since I've upgraded to Windows 10 quite a while ago, till now, unfortunately. I've tried using a different USB adapter that functions fine on another Windows 10 system and it has also resulted in the same "KMODE EXCEPTION NOT HANDLED" BSOD. Also, while installing the wireless utility for the adapter, the computer resulted in a BSOD with "CRITICAL PROCESS DIED." DESKTOP-4KHGBHA-Sat_25_11_2017__00203_45.zip

 

I've tried doing sfc /scannow (to which it did not find any integrity errors) and even replaced RAM. What else could the problem be? Is my motherboard/GPU damaged? The problem started about a week ago when I was editing videos in Sony Vegas. I think I started getting BSODs with "CRITICAL PROCESS DIED" and "UNEXPECTED STORE EXCEPTION" after rendering videos. After that, I reset my PC which did not help.

However, I've disabled the Windows Update service and my PC was fine for a few days until I did an in-place upgrade, hoping to fix the problem. While attempting to install updates in the setup phase, the PC crashed. So, I skipped the "connect to a network" step in order to skip Windows from updating. This is where I'm stuck at now.*Confused